TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from almost went smoothly almost went well...stated didn't use turbo tax last year to file on state ..however knew all my info and said welcome back? even had my employer id and address from last years input. also didn't recognize my last years info from the 2020 return ...or something of the sort.
Date published: 2022-04-18
Rated 5 out of 5 by from Great to use Very easy to use. Walked me through everything easily.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is good and reliable I used Live Chat 2 times and though they showed expertise, it is hard to communicate with "live chat" and not a real person. Though I greatly appreciated their efforts.
Date published: 2022-04-18
Rated 2 out of 5 by from TT is beginning to act like a thug! It has been a couple of years now that TT is trying to force sell, upgrade, and additional product, service at the last steps in the filing process. No option to opt out or at least the options was never easy to find. Service like Audit and Max Protection s/b option that user can easily access but it's not!;-(
Date published: 2022-04-18
Rated 5 out of 5 by from Always reliable 7 straight years of reliable service. Highly recommended!
Date published: 2022-04-18
Rated 4 out of 5 by from TT is great but unable to install on one computer I've be using TurboTax for many years and love and trust the product. Only problem this year is that in spite of multiple attempts and contact with help desk I was unable to install the product on the computer that I wanted to use and had to install on a different machine.
Date published: 2022-04-18
Rated 5 out of 5 by from Hassle free! I have been using Turbo Tax for close to 15 years. Hassle free.
Date published: 2022-04-18
Rated 5 out of 5 by from Very simple to follow instructions. The desire to see that each item is addressed properly is excellent. If you don't understand something an expert is standing by for immediate assistance to clarify an misunderstood issue.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo tax is easy! I love the ease of following the questions in layman's terms. I never felt intimidated or overwhelmed.
Date published: 2022-04-18
Rated 5 out of 5 by from So much help! Our returns get more complicated each year. I dread doing our taxes, but TurboTax has answers to my questions. What a relief! This is the sixth year I have used the program.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 5358
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from almost went smoothly almost went well...stated didn't use turbo tax last year to file on state ..however knew all my info and said welcome back? even had my employer id and address from last years input. also didn't recognize my last years info from the 2020 return ...or something of the sort.
Date published: 2022-04-18
Rated 5 out of 5 by from Great to use Very easy to use. Walked me through everything easily.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo Tax is good and reliable I used Live Chat 2 times and though they showed expertise, it is hard to communicate with "live chat" and not a real person. Though I greatly appreciated their efforts.
Date published: 2022-04-18
Rated 2 out of 5 by from TT is beginning to act like a thug! It has been a couple of years now that TT is trying to force sell, upgrade, and additional product, service at the last steps in the filing process. No option to opt out or at least the options was never easy to find. Service like Audit and Max Protection s/b option that user can easily access but it's not!;-(
Date published: 2022-04-18
Rated 5 out of 5 by from Always reliable 7 straight years of reliable service. Highly recommended!
Date published: 2022-04-18
Rated 4 out of 5 by from TT is great but unable to install on one computer I've be using TurboTax for many years and love and trust the product. Only problem this year is that in spite of multiple attempts and contact with help desk I was unable to install the product on the computer that I wanted to use and had to install on a different machine.
Date published: 2022-04-18
Rated 5 out of 5 by from Hassle free! I have been using Turbo Tax for close to 15 years. Hassle free.
Date published: 2022-04-18
Rated 5 out of 5 by from Very simple to follow instructions. The desire to see that each item is addressed properly is excellent. If you don't understand something an expert is standing by for immediate assistance to clarify an misunderstood issue.
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo tax is easy! I love the ease of following the questions in layman's terms. I never felt intimidated or overwhelmed.
Date published: 2022-04-18
Rated 5 out of 5 by from So much help! Our returns get more complicated each year. I dread doing our taxes, but TurboTax has answers to my questions. What a relief! This is the sixth year I have used the program.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 5358