TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from Very user friendly All of the help sections answered my questions and helped me find items on various forms.
Date published: 2023-03-26
Rated 5 out of 5 by from Tax Specialists Shari Shari was absolutely awesome!!! Very helpful and knowledgeable regarding my taxes. There was some issues with my taxes and she was relentless on figuring out how to properly get them set up. A++ in my book. Thanks
Date published: 2023-03-26
Rated 5 out of 5 by from Awesome Since I've used TurboTax I've never had a bad experience. It's very easy to use and the explanations are absolutely wonderful.
Date published: 2023-03-26
Rated 4 out of 5 by from Great Tax Help Great product. We have trusted your product for years. We did not need assistance from one of your agents this year but are always glad to know they are there if we need them.
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is fast and inormative I have been using TurboTax for the past 8 years. The process has been fast, accurate and informative each time and always seems to improve each year. At the end of filing, I feel relieved of stress that can normally accompany filing and confident that my taxes are properly filed.
Date published: 2023-03-26
Rated 3 out of 5 by from Hate it but use it One improvement this year is that you weren't selling an upgrade after seemingly every click. However it still is hard to navigate/not intuitive.
Date published: 2023-03-26
Rated 4 out of 5 by from TurboTax is good TurboTax takes several attempts to start. Turbotax is not clear on how to enter California's 1099 MISC for the gas tax refund. It took one of your agents 20 minutes to figure it out.
Date published: 2023-03-26
Rated 5 out of 5 by from So quick and easy So quick and easy. I have no idea what I'm doing with taxes and could not do the without Turbotax holding my hand and guiding me through.
Date published: 2023-03-26
Rated 5 out of 5 by from Great customer service! Great customer service! Very responsive and helpful! Love that they can log-on to your screen and walk you through where you can find certain information!
Date published: 2023-03-26
Rated 2 out of 5 by from Glitchy Software I have been using Turbo Tax for many years and have been quite happy. This year is the first time I had trouble with the software. Despite the long update process each time I opened it, the software would often take over a minute to get to the next page and closed on its own numerous times. Also, when I tried to search for something, the "Jump to" never appeared as it has in the past and as it says it will in the online help.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5343
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very user friendly All of the help sections answered my questions and helped me find items on various forms.
Date published: 2023-03-26
Rated 5 out of 5 by from Tax Specialists Shari Shari was absolutely awesome!!! Very helpful and knowledgeable regarding my taxes. There was some issues with my taxes and she was relentless on figuring out how to properly get them set up. A++ in my book. Thanks
Date published: 2023-03-26
Rated 5 out of 5 by from Awesome Since I've used TurboTax I've never had a bad experience. It's very easy to use and the explanations are absolutely wonderful.
Date published: 2023-03-26
Rated 4 out of 5 by from Great Tax Help Great product. We have trusted your product for years. We did not need assistance from one of your agents this year but are always glad to know they are there if we need them.
Date published: 2023-03-26
Rated 5 out of 5 by from TurboTax is fast and inormative I have been using TurboTax for the past 8 years. The process has been fast, accurate and informative each time and always seems to improve each year. At the end of filing, I feel relieved of stress that can normally accompany filing and confident that my taxes are properly filed.
Date published: 2023-03-26
Rated 3 out of 5 by from Hate it but use it One improvement this year is that you weren't selling an upgrade after seemingly every click. However it still is hard to navigate/not intuitive.
Date published: 2023-03-26
Rated 4 out of 5 by from TurboTax is good TurboTax takes several attempts to start. Turbotax is not clear on how to enter California's 1099 MISC for the gas tax refund. It took one of your agents 20 minutes to figure it out.
Date published: 2023-03-26
Rated 5 out of 5 by from So quick and easy So quick and easy. I have no idea what I'm doing with taxes and could not do the without Turbotax holding my hand and guiding me through.
Date published: 2023-03-26
Rated 5 out of 5 by from Great customer service! Great customer service! Very responsive and helpful! Love that they can log-on to your screen and walk you through where you can find certain information!
Date published: 2023-03-26
Rated 2 out of 5 by from Glitchy Software I have been using Turbo Tax for many years and have been quite happy. This year is the first time I had trouble with the software. Despite the long update process each time I opened it, the software would often take over a minute to get to the next page and closed on its own numerous times. Also, when I tried to search for something, the "Jump to" never appeared as it has in the past and as it says it will in the online help.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5343