TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
(4.6/5
| 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by
GrumpyOldTarheel from
TurboTax is good if you have your needed records
It is nice that I can take as long as I need to hunt records. It is frustrating that some fields require an entry even where I want to leave them blank (unknown info). It would be convenient if while doing e-file the program would offer the previously entered credit card info for subsequent charges rather than requiring re-entry. Glad to see the downloading of vendor/investor records has improved.(didn't require as much manual entry this year)
Date published: 2022-10-10
Rated 1 out of 5 by
Tiffsmoney from
Never got my return and I want my return
I paid for 2020 / never received my return please help
Date published: 2022-10-10
Rated 2 out of 5 by
896jerry from
too many fees
fees should be up front. Get to the end and you have to pay for state and then filling fees.
Date published: 2022-10-10
Rated 5 out of 5 by
timmy4967 from
nic e
enjoyable will use again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
Date published: 2022-10-10
Rated 1 out of 5 by
yonus from
it was not a good experience
It was overly complicated, I also tried pulling my last year tax return documents, but nowhere to be found on the site!!
Date published: 2022-10-10
Rated 1 out of 5 by
Alane89 from
Overpriced
I decided to try TurboTax for the first time. Overpriced! I will be returning to H&R Block, which has always been great for me and is more affordable.
Date published: 2022-10-10
Rated 5 out of 5 by
idkdavid from
Great Service
Alfredo is excellent, I'd recommend him to anyone.
Date published: 2022-10-10
Rated 3 out of 5 by
tomiam from
Turbo Tax is clunky
1. difficult to correct errors, especially when review says fill in some that does not apply. seems to happen at least once every year. 2. scrolling down to the bottom of lists repetitively should not be necessary 3. entering bank accounts & credit cards more than twice is crazy. if all refunds are going to same account, let me just check 'same' - ditto credit cards
Date published: 2022-10-10
Rated 3 out of 5 by
Marita1952 from
Turbo Tax Review
Need to somehow fix the program when a state does not have state income tax to bypass having to answer "don't want to file now." Tennessee does not have state income tax so naturally I don't want to file but makes it appear there is an error because I chose not to file.
Date published: 2022-10-10
Rated 5 out of 5 by
gbmccool81 from
you guys are great
i love this app it has very good secrity setup thank you
All TurboTax® Offerings Reviews - Page 5342
Date published: 2022-10-10
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
GrumpyOldTarheel from
TurboTax is good if you have your needed records
It is nice that I can take as long as I need to hunt records. It is frustrating that some fields require an entry even where I want to leave them blank (unknown info). It would be convenient if while doing e-file the program would offer the previously entered credit card info for subsequent charges rather than requiring re-entry. Glad to see the downloading of vendor/investor records has improved.(didn't require as much manual entry this year)
Date published: 2022-10-10
Rated 1 out of 5 by
Tiffsmoney from
Never got my return and I want my return
I paid for 2020 / never received my return please help
Date published: 2022-10-10
Rated 2 out of 5 by
896jerry from
too many fees
fees should be up front. Get to the end and you have to pay for state and then filling fees.
Date published: 2022-10-10
Rated 5 out of 5 by
timmy4967 from
nic e
enjoyable will use again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
Date published: 2022-10-10
Rated 1 out of 5 by
yonus from
it was not a good experience
It was overly complicated, I also tried pulling my last year tax return documents, but nowhere to be found on the site!!
Date published: 2022-10-10
Rated 1 out of 5 by
Alane89 from
Overpriced
I decided to try TurboTax for the first time. Overpriced! I will be returning to H&R Block, which has always been great for me and is more affordable.
Date published: 2022-10-10
Rated 5 out of 5 by
idkdavid from
Great Service
Alfredo is excellent, I'd recommend him to anyone.
Date published: 2022-10-10
Rated 3 out of 5 by
tomiam from
Turbo Tax is clunky
1. difficult to correct errors, especially when review says fill in some that does not apply. seems to happen at least once every year. 2. scrolling down to the bottom of lists repetitively should not be necessary 3. entering bank accounts & credit cards more than twice is crazy. if all refunds are going to same account, let me just check 'same' - ditto credit cards
Date published: 2022-10-10
Rated 3 out of 5 by
Marita1952 from
Turbo Tax Review
Need to somehow fix the program when a state does not have state income tax to bypass having to answer "don't want to file now." Tennessee does not have state income tax so naturally I don't want to file but makes it appear there is an error because I chose not to file.
Date published: 2022-10-10
Rated 5 out of 5 by
gbmccool81 from
you guys are great
i love this app it has very good secrity setup thank you
All TurboTax® Offerings Reviews - Page 5342
Date published: 2022-10-10