TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from TurboTax is good if you have your needed records It is nice that I can take as long as I need to hunt records. It is frustrating that some fields require an entry even where I want to leave them blank (unknown info). It would be convenient if while doing e-file the program would offer the previously entered credit card info for subsequent charges rather than requiring re-entry. Glad to see the downloading of vendor/investor records has improved.(didn't require as much manual entry this year)
Date published: 2022-10-10
Rated 1 out of 5 by from Never got my return and I want my return I paid for 2020 / never received my return please help
Date published: 2022-10-10
Rated 2 out of 5 by from too many fees fees should be up front. Get to the end and you have to pay for state and then filling fees.
Date published: 2022-10-10
Rated 5 out of 5 by from nic e enjoyable will use again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
Date published: 2022-10-10
Rated 1 out of 5 by from it was not a good experience It was overly complicated, I also tried pulling my last year tax return documents, but nowhere to be found on the site!!
Date published: 2022-10-10
Rated 1 out of 5 by from Overpriced I decided to try TurboTax for the first time. Overpriced! I will be returning to H&R Block, which has always been great for me and is more affordable.
Date published: 2022-10-10
Rated 5 out of 5 by from Great Service Alfredo is excellent, I'd recommend him to anyone.
Date published: 2022-10-10
Rated 3 out of 5 by from Turbo Tax is clunky 1. difficult to correct errors, especially when review says fill in some that does not apply. seems to happen at least once every year. 2. scrolling down to the bottom of lists repetitively should not be necessary 3. entering bank accounts & credit cards more than twice is crazy. if all refunds are going to same account, let me just check 'same' - ditto credit cards
Date published: 2022-10-10
Rated 3 out of 5 by from Turbo Tax Review Need to somehow fix the program when a state does not have state income tax to bypass having to answer "don't want to file now." Tennessee does not have state income tax so naturally I don't want to file but makes it appear there is an error because I chose not to file.
Date published: 2022-10-10
Rated 5 out of 5 by from you guys are great i love this app it has very good secrity setup thank you
Date published: 2022-10-10
All TurboTax® Offerings Reviews - Page 5342
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is good if you have your needed records It is nice that I can take as long as I need to hunt records. It is frustrating that some fields require an entry even where I want to leave them blank (unknown info). It would be convenient if while doing e-file the program would offer the previously entered credit card info for subsequent charges rather than requiring re-entry. Glad to see the downloading of vendor/investor records has improved.(didn't require as much manual entry this year)
Date published: 2022-10-10
Rated 1 out of 5 by from Never got my return and I want my return I paid for 2020 / never received my return please help
Date published: 2022-10-10
Rated 2 out of 5 by from too many fees fees should be up front. Get to the end and you have to pay for state and then filling fees.
Date published: 2022-10-10
Rated 5 out of 5 by from nic e enjoyable will use again!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!1
Date published: 2022-10-10
Rated 1 out of 5 by from it was not a good experience It was overly complicated, I also tried pulling my last year tax return documents, but nowhere to be found on the site!!
Date published: 2022-10-10
Rated 1 out of 5 by from Overpriced I decided to try TurboTax for the first time. Overpriced! I will be returning to H&R Block, which has always been great for me and is more affordable.
Date published: 2022-10-10
Rated 5 out of 5 by from Great Service Alfredo is excellent, I'd recommend him to anyone.
Date published: 2022-10-10
Rated 3 out of 5 by from Turbo Tax is clunky 1. difficult to correct errors, especially when review says fill in some that does not apply. seems to happen at least once every year. 2. scrolling down to the bottom of lists repetitively should not be necessary 3. entering bank accounts & credit cards more than twice is crazy. if all refunds are going to same account, let me just check 'same' - ditto credit cards
Date published: 2022-10-10
Rated 3 out of 5 by from Turbo Tax Review Need to somehow fix the program when a state does not have state income tax to bypass having to answer "don't want to file now." Tennessee does not have state income tax so naturally I don't want to file but makes it appear there is an error because I chose not to file.
Date published: 2022-10-10
Rated 5 out of 5 by from you guys are great i love this app it has very good secrity setup thank you
Date published: 2022-10-10
All TurboTax® Offerings Reviews - Page 5342