TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 4 out of 5 by from Intuitive to use As always was very straightforward to use TurboTax in getting my taxes done. I liked the new racetrack feature which shows you how long it can take to get taxes done. One thing that would be great is if the live tax chat feature was provided under the basic tax prep plan.
Date published: 2023-03-26
Rated 3 out of 5 by from TurboTax is Expensive I use TurboTax because I want to make sure I do my taxes correctly, but it is very expensive. I didn't get help from any of their tax professionals or their Max Protection. It still cost over $200.
Date published: 2023-03-26
Rated 5 out of 5 by from TURBOTAX WAS EASY EASY TO USE PLATFORM WITH TOOLS THAT HELP MAKE THE PROCESS EVEN EASIER WITH THE W-2 FORM AND WHAT NOT
Date published: 2023-03-26
Rated 5 out of 5 by from I enjoy doing my own taxes w the expert I realized after 20 years of paying a tax preparer that they use software similar to turbo tax. I enjoy sitting down in a quiet space preparing my taxes every year, thanks to your software, suggestions, tips, and guidance along the way
Date published: 2023-03-26
Rated 2 out of 5 by from I declined premium services but was still charged I specifically opted out of premium services but was still charged $44. When I saw that on the final review page, I went back and opted out again, but yet it still remained. I also opted out of the Experian identity part so I'm not getting any value from this $44 and don't want it, but as far as I can tell there was no way to not pay for it. Dark design pattern.
Date published: 2023-03-26
Rated 4 out of 5 by from Tax return was simple As usual, Turbo Tax was my only choice. TY! Will continue to use it each year.
Date published: 2023-03-26
Rated 5 out of 5 by from my tax filing 2022 Easy to follow and easy to complete,that is all I can say
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is just amazing Thanks for making the process smoother and reliable. Good way for everyone to file their taxes.
Date published: 2023-03-26
Rated 5 out of 5 by from Use Turbo Tax every year! I have had great satisfaction with turbo Tax. I have used it for several years with no issues.
Date published: 2023-03-26
Rated 3 out of 5 by from Convenient but opaque It's an easy choice for making a tedious process a little less tedious. But they took away forms view, so it's harder to ensure that everything that's submitted to the IRS is correct. E.g. I noticed an error on final review of the 1040, and it took 45 minutes on the phone to figure out how to get back to that specific question. Resolved in the end... but it should have been so much easier.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5337
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Intuitive to use As always was very straightforward to use TurboTax in getting my taxes done. I liked the new racetrack feature which shows you how long it can take to get taxes done. One thing that would be great is if the live tax chat feature was provided under the basic tax prep plan.
Date published: 2023-03-26
Rated 3 out of 5 by from TurboTax is Expensive I use TurboTax because I want to make sure I do my taxes correctly, but it is very expensive. I didn't get help from any of their tax professionals or their Max Protection. It still cost over $200.
Date published: 2023-03-26
Rated 5 out of 5 by from TURBOTAX WAS EASY EASY TO USE PLATFORM WITH TOOLS THAT HELP MAKE THE PROCESS EVEN EASIER WITH THE W-2 FORM AND WHAT NOT
Date published: 2023-03-26
Rated 5 out of 5 by from I enjoy doing my own taxes w the expert I realized after 20 years of paying a tax preparer that they use software similar to turbo tax. I enjoy sitting down in a quiet space preparing my taxes every year, thanks to your software, suggestions, tips, and guidance along the way
Date published: 2023-03-26
Rated 2 out of 5 by from I declined premium services but was still charged I specifically opted out of premium services but was still charged $44. When I saw that on the final review page, I went back and opted out again, but yet it still remained. I also opted out of the Experian identity part so I'm not getting any value from this $44 and don't want it, but as far as I can tell there was no way to not pay for it. Dark design pattern.
Date published: 2023-03-26
Rated 4 out of 5 by from Tax return was simple As usual, Turbo Tax was my only choice. TY! Will continue to use it each year.
Date published: 2023-03-26
Rated 5 out of 5 by from my tax filing 2022 Easy to follow and easy to complete,that is all I can say
Date published: 2023-03-26
Rated 5 out of 5 by from Turbo Tax is just amazing Thanks for making the process smoother and reliable. Good way for everyone to file their taxes.
Date published: 2023-03-26
Rated 5 out of 5 by from Use Turbo Tax every year! I have had great satisfaction with turbo Tax. I have used it for several years with no issues.
Date published: 2023-03-26
Rated 3 out of 5 by from Convenient but opaque It's an easy choice for making a tedious process a little less tedious. But they took away forms view, so it's harder to ensure that everything that's submitted to the IRS is correct. E.g. I noticed an error on final review of the 1040, and it took 45 minutes on the phone to figure out how to get back to that specific question. Resolved in the end... but it should have been so much easier.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5337