TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 4 out of 5 by from Turbotax is good Turbotax is good for beginners as well as old users like me.
Date published: 2022-04-20
Rated 5 out of 5 by from TurboTax is awesome! TurboTax was quick, easy, and answered all my questions when I was confused. The chat assistant had very little wait time and walked me through everything I needed to know. It was fast and easy I have been filing with TurboTax for years, none of the other platforms on the internet compared to TurboTax!
Date published: 2022-04-20
Rated 5 out of 5 by from Turbo Tax is a Life Saver! Very user friendly & fast. I was very thankful that they did most of the work for me as I am not a numbers person. Thanks TurboTax.
Date published: 2022-04-20
Rated 5 out of 5 by from Great tool Very easy to use.. Guided me step by step. Was by hooouh wi questions to ensure I receive the correct refund
Date published: 2022-04-20
Rated 4 out of 5 by from turbo tax is helpful It’s easy to use tho i don’t like how you have to pay just to access certain tools
Date published: 2022-04-20
Rated 3 out of 5 by from Felt kind of clunky this year I discovered that the software flat out made an error in my previous year's return, so was very conscious of how items from the "wizard" translated to spaces on the forms. Found some items that had to be manually adjusted. The error review did not catch the initial problem, nor did it flag the changes I had made, which makes me wonder how thorough the check actually is.
Date published: 2022-04-20
Rated 5 out of 5 by from TurboTax Full Service lived up to its name! Joanne did a fantastic job entering my return very quickly and handed it to be for review. While reviewing there was a glitch. The returned was closed suddenly. I panicked thinking someone hacked my account. I got in touch with support - 3 different Experts on 3 different occasions. Finally Carl (Joanne's Manager) called me and explained the complication and addressed the issue. One gap in the service, seems to be not to be able to connect with the tax expert preparing the return when situation. Specially when there is a problem. Connecting with the preparer should be easier. There was no reference of my return having been cancelled., so it appeared as if I was a brand new customer.
Date published: 2022-04-20
Rated 4 out of 5 by from Easy to use Easy to use soft wear even when a problem comes up.
Date published: 2022-04-20
Rated 5 out of 5 by from Easy Easy and efficient with help when needed. I use it often
Date published: 2022-04-20
Rated 3 out of 5 by from Less than impressed this year I've been using TT for years but this year was disappointing. I'm sure several things were just wrong with respect to dependent filing.
Date published: 2022-04-20
All TurboTax® Offerings Reviews - Page 534
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbotax is good Turbotax is good for beginners as well as old users like me.
Date published: 2022-04-20
Rated 5 out of 5 by from TurboTax is awesome! TurboTax was quick, easy, and answered all my questions when I was confused. The chat assistant had very little wait time and walked me through everything I needed to know. It was fast and easy I have been filing with TurboTax for years, none of the other platforms on the internet compared to TurboTax!
Date published: 2022-04-20
Rated 5 out of 5 by from Turbo Tax is a Life Saver! Very user friendly & fast. I was very thankful that they did most of the work for me as I am not a numbers person. Thanks TurboTax.
Date published: 2022-04-20
Rated 5 out of 5 by from Great tool Very easy to use.. Guided me step by step. Was by hooouh wi questions to ensure I receive the correct refund
Date published: 2022-04-20
Rated 4 out of 5 by from turbo tax is helpful It’s easy to use tho i don’t like how you have to pay just to access certain tools
Date published: 2022-04-20
Rated 3 out of 5 by from Felt kind of clunky this year I discovered that the software flat out made an error in my previous year's return, so was very conscious of how items from the "wizard" translated to spaces on the forms. Found some items that had to be manually adjusted. The error review did not catch the initial problem, nor did it flag the changes I had made, which makes me wonder how thorough the check actually is.
Date published: 2022-04-20
Rated 5 out of 5 by from TurboTax Full Service lived up to its name! Joanne did a fantastic job entering my return very quickly and handed it to be for review. While reviewing there was a glitch. The returned was closed suddenly. I panicked thinking someone hacked my account. I got in touch with support - 3 different Experts on 3 different occasions. Finally Carl (Joanne's Manager) called me and explained the complication and addressed the issue. One gap in the service, seems to be not to be able to connect with the tax expert preparing the return when situation. Specially when there is a problem. Connecting with the preparer should be easier. There was no reference of my return having been cancelled., so it appeared as if I was a brand new customer.
Date published: 2022-04-20
Rated 4 out of 5 by from Easy to use Easy to use soft wear even when a problem comes up.
Date published: 2022-04-20
Rated 5 out of 5 by from Easy Easy and efficient with help when needed. I use it often
Date published: 2022-04-20
Rated 3 out of 5 by from Less than impressed this year I've been using TT for years but this year was disappointing. I'm sure several things were just wrong with respect to dependent filing.
Date published: 2022-04-20
All TurboTax® Offerings Reviews - Page 534