TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Turbotax isn't convenient anymore I couldn't use the basic/free form and was charged $118 to use the deluxe version. After choosing to have that amount taken out of my refund, I realized that there was an extra $39 fee to process this. I also had to answer questions just to receive a previous year's tax return. Why is that even necessary? I pay for services and should have access to them without having to answer questions about it. I feel that this service is no longer convenient and it may be easier to go with a professional. People are struggling as is and every business is choosing to take advantage of people instead of actually assisting us.
Date published: 2023-03-26
Rated 5 out of 5 by from incredibly easy to use live experts where incredible, format was easy to navigate through.
Date published: 2023-03-26
Rated 5 out of 5 by from User Friendly, Quick, Expert Help if Needed!! User Friendly, Quick, Expert help if needed. Will definitely use again! Thanks Turbo Tax
Date published: 2023-03-26
Rated 5 out of 5 by from Could not be easier Awesome, We completed in 1 1/2 hours. This is our second time since we married and are very happy
Date published: 2023-03-26
Rated 4 out of 5 by from It's a good product I have been filing taxes using Turbo Tax for last many years
Date published: 2023-03-26
Rated 2 out of 5 by from Would Not E-file Stuck in a loop endless loop... needing updates, updates complete, needing updates, updates complete
Date published: 2023-03-26
Rated 3 out of 5 by from confussing no i did not use turbo assistant this year for my taxes
Date published: 2023-03-26
Rated 4 out of 5 by from Great - but getting expensive The product is pretty good at walking you through everything - I wish it was better as being able to skip sections that you don't need...
Date published: 2023-03-26
Rated 2 out of 5 by from Solo/Individual 401k & Foreign Pension Income with You need to consider ways to make the treatment of these two entries simpler for the users.
Date published: 2023-03-26
Rated 5 out of 5 by from EASY QUICK AND EASY. MUCH SIMPILAR THAN PREVIOUS YEARS.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5315
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbotax isn't convenient anymore I couldn't use the basic/free form and was charged $118 to use the deluxe version. After choosing to have that amount taken out of my refund, I realized that there was an extra $39 fee to process this. I also had to answer questions just to receive a previous year's tax return. Why is that even necessary? I pay for services and should have access to them without having to answer questions about it. I feel that this service is no longer convenient and it may be easier to go with a professional. People are struggling as is and every business is choosing to take advantage of people instead of actually assisting us.
Date published: 2023-03-26
Rated 5 out of 5 by from incredibly easy to use live experts where incredible, format was easy to navigate through.
Date published: 2023-03-26
Rated 5 out of 5 by from User Friendly, Quick, Expert Help if Needed!! User Friendly, Quick, Expert help if needed. Will definitely use again! Thanks Turbo Tax
Date published: 2023-03-26
Rated 5 out of 5 by from Could not be easier Awesome, We completed in 1 1/2 hours. This is our second time since we married and are very happy
Date published: 2023-03-26
Rated 4 out of 5 by from It's a good product I have been filing taxes using Turbo Tax for last many years
Date published: 2023-03-26
Rated 2 out of 5 by from Would Not E-file Stuck in a loop endless loop... needing updates, updates complete, needing updates, updates complete
Date published: 2023-03-26
Rated 3 out of 5 by from confussing no i did not use turbo assistant this year for my taxes
Date published: 2023-03-26
Rated 4 out of 5 by from Great - but getting expensive The product is pretty good at walking you through everything - I wish it was better as being able to skip sections that you don't need...
Date published: 2023-03-26
Rated 2 out of 5 by from Solo/Individual 401k & Foreign Pension Income with You need to consider ways to make the treatment of these two entries simpler for the users.
Date published: 2023-03-26
Rated 5 out of 5 by from EASY QUICK AND EASY. MUCH SIMPILAR THAN PREVIOUS YEARS.
Date published: 2023-03-26
All TurboTax® Offerings Reviews - Page 5315