TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from As painless as possible I have been using Turbo Tax for over five years now. It makes tax preparation as convenient, painless, and low cost as possible.
Date published: 2022-10-03
Rated 5 out of 5 by from I love TT. I wouldn't think of using anything else I dreaded doing my taxes this year because of added complexities, but once I started, TT just made it so easy to get through the hassle.
Date published: 2022-10-03
Rated 2 out of 5 by from Problems entering K1 data TT would not efile saying that my K! info was incomplete but showed no problem when I reviewed the form Very difficult to enter line 20 , Z info from K1 forms
Date published: 2022-10-03
Rated 5 out of 5 by from Super Easy to Use - I tell all my friends to stop paying hefty CPA fees for filing their taxes - turbo Tax's step by step guided instructions and questions make it simple for people who are not trained in finance to easily file their own taxes and save money. Also if they do have a complex question or tax situation - turbo taxes live experts are super knowledgeable and helpful. No need to worry when you use Turbotax.
Date published: 2022-10-03
Rated 2 out of 5 by from Took me a week to reach an actual preparer I was initially signed up with a preparer the same day that I requested it. A few days later, that person disappeared, and it took me an entire week waiting through assistant after assistant after assistant after assistant after assistant to actually get a preparer. I actually had to lie to the system and tell them I just wanted live help. Once I got live help, she could direct me to an actual preparer I mean everyone was nice, but no one could actually help me until the very last person... There's something wrong with the system and you guys really need to fix it.
Date published: 2022-10-03
Rated 5 out of 5 by from DeLisa was awesome. Turbo tax was mostly ok. At times it could be confusing. I spoke with DeLisa and she was fantastic. She was patient, kind and efficient. She is a 10.
Date published: 2022-10-03
Rated 5 out of 5 by from Turbo tax review i have used Turbo Tax for decades and it is the only filing software I will use
Date published: 2022-10-03
Rated 4 out of 5 by from Turbo Tax easy and informative I did have to review returned and turbo tax assisted with the corrections
Date published: 2022-10-03
Rated 4 out of 5 by from Solid Product, But K-1/K-3 Messy A long-time, largely satisfied TT user with extensive experience with filing K-1s. However, the 2021 edition does a poor job of allowing the entry of K-3s with multiple countries. I endeavored to secure assistance without success.
Date published: 2022-10-03
Rated 5 out of 5 by from Grateful for support during our Extension We have never filed for an extension before and had a few new aspects to our return that we were not expecting. Anita was incredibly helpful in alleviating our concerns and helping us navigate new territory.
Date published: 2022-10-03
All TurboTax® Offerings Reviews - Page 5302
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from As painless as possible I have been using Turbo Tax for over five years now. It makes tax preparation as convenient, painless, and low cost as possible.
Date published: 2022-10-03
Rated 5 out of 5 by from I love TT. I wouldn't think of using anything else I dreaded doing my taxes this year because of added complexities, but once I started, TT just made it so easy to get through the hassle.
Date published: 2022-10-03
Rated 2 out of 5 by from Problems entering K1 data TT would not efile saying that my K! info was incomplete but showed no problem when I reviewed the form Very difficult to enter line 20 , Z info from K1 forms
Date published: 2022-10-03
Rated 5 out of 5 by from Super Easy to Use - I tell all my friends to stop paying hefty CPA fees for filing their taxes - turbo Tax's step by step guided instructions and questions make it simple for people who are not trained in finance to easily file their own taxes and save money. Also if they do have a complex question or tax situation - turbo taxes live experts are super knowledgeable and helpful. No need to worry when you use Turbotax.
Date published: 2022-10-03
Rated 2 out of 5 by from Took me a week to reach an actual preparer I was initially signed up with a preparer the same day that I requested it. A few days later, that person disappeared, and it took me an entire week waiting through assistant after assistant after assistant after assistant after assistant to actually get a preparer. I actually had to lie to the system and tell them I just wanted live help. Once I got live help, she could direct me to an actual preparer I mean everyone was nice, but no one could actually help me until the very last person... There's something wrong with the system and you guys really need to fix it.
Date published: 2022-10-03
Rated 5 out of 5 by from DeLisa was awesome. Turbo tax was mostly ok. At times it could be confusing. I spoke with DeLisa and she was fantastic. She was patient, kind and efficient. She is a 10.
Date published: 2022-10-03
Rated 5 out of 5 by from Turbo tax review i have used Turbo Tax for decades and it is the only filing software I will use
Date published: 2022-10-03
Rated 4 out of 5 by from Turbo Tax easy and informative I did have to review returned and turbo tax assisted with the corrections
Date published: 2022-10-03
Rated 4 out of 5 by from Solid Product, But K-1/K-3 Messy A long-time, largely satisfied TT user with extensive experience with filing K-1s. However, the 2021 edition does a poor job of allowing the entry of K-3s with multiple countries. I endeavored to secure assistance without success.
Date published: 2022-10-03
Rated 5 out of 5 by from Grateful for support during our Extension We have never filed for an extension before and had a few new aspects to our return that we were not expecting. Anita was incredibly helpful in alleviating our concerns and helping us navigate new territory.
Date published: 2022-10-03
All TurboTax® Offerings Reviews - Page 5302