TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281687 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from FOLLOW UP WITH CHECK LIST THE TURBO CHECK SYSTEM FOUND ERRORS I MISS UNDERSTOOD
Date published: 2021-03-25
Rated 4 out of 5 by from ok I did not get my $20 discount from turbo tax this year and on line no body help me how to get that $20 .
Date published: 2021-03-25
Rated 5 out of 5 by from Experience was ok I had my taxes rejected and the rejection wasn’t adequately explained. I went back and forth on the sight and couldn’t find what number was wrong. I called Turbo tax and the person I talked to was not at all helpful. She told me to call the IRS
Date published: 2021-03-25
Rated 5 out of 5 by from Turbo Tax is Great This is my forth time using Turbo Tax. It's awesome!! It only takes minutes to complete and it does all the work for you accurately.
Date published: 2021-03-25
Rated 5 out of 5 by from Turbotax is awesome I feel that a organization or service such as yours should always offer the help that you give to complete the purpose that is intended and the prompts that were given allowed me the opportunity to do what I needed and feel comfortable doing it. That you a satisfying experience.
Date published: 2021-03-25
Rated 4 out of 5 by from Great Easy to use. I like the fact that Turbo Tax asks all the pertinent questions.
Date published: 2021-03-25
Rated 3 out of 5 by from Turbo Tax is annoying!!! Very frustrating experience with help. We were unable to e-file because we were lacking an update. Was unable to figure out how to get to updates since it instructed me to go to the menu. What menu?? Told your stupid robot that I was on a Mac and gave the system number. It set me up with an "expert" who texted with me for a long time. It seems that he was under the impression that I was on a PC, but I didn't know that until the end when he sent me PC instructions and I yelled at him that I was on a Mac. A few minutes later he texted me to quit turbo tax and relaunch. I did & it was simple after over an hour trying to get an answer to my problem. I also resent having to pay $1.00 and put in my credit card number. You can keep the stupid dollar because I don't want to deal with you anymore. Also, our turbo tax used to include the state return & we didn't have to pay an extra $25.
Date published: 2021-03-25
Rated 5 out of 5 by from VERY EASY TO USE This was a breeze. My taxes aren't complicated but this was much easier than paper forms.
Date published: 2021-03-25
Rated 5 out of 5 by from Amazing, simple, and FREE! Do i need to say any more? lol It is an amazing service. I kept thinking to myself "OK when are the tax people going to try to take my money"... If you type everything in yourself and dont use any of their options they provide for you, then your taxes can be done for free. Very simple and easy.
Date published: 2021-03-25
Rated 5 out of 5 by from TurboTax is Awesome! For my first-time experience, I actually enjoyed doing my taxes.
Date published: 2021-03-25
All TurboTax® Offerings Reviews - Page 5291
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from FOLLOW UP WITH CHECK LIST THE TURBO CHECK SYSTEM FOUND ERRORS I MISS UNDERSTOOD
Date published: 2021-03-25
Rated 4 out of 5 by from ok I did not get my $20 discount from turbo tax this year and on line no body help me how to get that $20 .
Date published: 2021-03-25
Rated 5 out of 5 by from Experience was ok I had my taxes rejected and the rejection wasn’t adequately explained. I went back and forth on the sight and couldn’t find what number was wrong. I called Turbo tax and the person I talked to was not at all helpful. She told me to call the IRS
Date published: 2021-03-25
Rated 5 out of 5 by from Turbo Tax is Great This is my forth time using Turbo Tax. It's awesome!! It only takes minutes to complete and it does all the work for you accurately.
Date published: 2021-03-25
Rated 5 out of 5 by from Turbotax is awesome I feel that a organization or service such as yours should always offer the help that you give to complete the purpose that is intended and the prompts that were given allowed me the opportunity to do what I needed and feel comfortable doing it. That you a satisfying experience.
Date published: 2021-03-25
Rated 4 out of 5 by from Great Easy to use. I like the fact that Turbo Tax asks all the pertinent questions.
Date published: 2021-03-25
Rated 3 out of 5 by from Turbo Tax is annoying!!! Very frustrating experience with help. We were unable to e-file because we were lacking an update. Was unable to figure out how to get to updates since it instructed me to go to the menu. What menu?? Told your stupid robot that I was on a Mac and gave the system number. It set me up with an "expert" who texted with me for a long time. It seems that he was under the impression that I was on a PC, but I didn't know that until the end when he sent me PC instructions and I yelled at him that I was on a Mac. A few minutes later he texted me to quit turbo tax and relaunch. I did & it was simple after over an hour trying to get an answer to my problem. I also resent having to pay $1.00 and put in my credit card number. You can keep the stupid dollar because I don't want to deal with you anymore. Also, our turbo tax used to include the state return & we didn't have to pay an extra $25.
Date published: 2021-03-25
Rated 5 out of 5 by from VERY EASY TO USE This was a breeze. My taxes aren't complicated but this was much easier than paper forms.
Date published: 2021-03-25
Rated 5 out of 5 by from Amazing, simple, and FREE! Do i need to say any more? lol It is an amazing service. I kept thinking to myself "OK when are the tax people going to try to take my money"... If you type everything in yourself and dont use any of their options they provide for you, then your taxes can be done for free. Very simple and easy.
Date published: 2021-03-25
Rated 5 out of 5 by from TurboTax is Awesome! For my first-time experience, I actually enjoyed doing my taxes.
Date published: 2021-03-25
All TurboTax® Offerings Reviews - Page 5291