TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Coordination with QuickBooks was what I needed I was running out of time and I had to travel internationally at just the wrong time. This program, a good internet connection, and my computer with the QuickBooks program made it all happen. You should have seen me signing my computer's screen as it displayed the required signature form (then I took a picture of the signed document with my phone)! Oh well, it's done.
Date published: 2022-09-15
Rated 1 out of 5 by from Offer all States or pack it up You tout your products as premier and do not have basic functionality. Please do not contact me unless it is with a free year of a product that has full functionality as in e file for my state.
Date published: 2022-09-15
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax support is really great! I always get my questions answered clearly and if I need a CPA I have access to one to help guide me as I completie my tax return. What's nice is you have the option to share your tax documents to have a CPA file your taxes or you can call as many times as needed to talk to a CPA if you want to complete the tax return on your own.
Date published: 2022-09-15
Rated 5 out of 5 by from Good work! I was thrilled with the process and outcome. It was quick cheap and easy.
Date published: 2022-09-15
Rated 5 out of 5 by from It was easy Self-guidance was perfect. Good for small businesses
Date published: 2022-09-15
Rated 5 out of 5 by from I've used Turbo Tax the last 13 yrs. I need help completing the e-filing and payment. She was super helpful and I was able to complete filing and payment.
Date published: 2022-09-15
Rated 2 out of 5 by from Really gone downhill I've used TT for years, but this year was horrible. It kept asked me to fill in, information that was on the previous year's TR (which was prepared on TT and uploaded) like address info (really?) and carryovers!
Date published: 2022-09-15
Rated 5 out of 5 by from Love Turbo Tax Easy to use. Helpful information is easy to access.
Date published: 2022-09-15
Rated 4 out of 5 by from Turbo Tax is not user friendly I am a first time user of TurboTax and have used Quickbooks Premier for decades. While Turbo Tax provide a guided interview with specific questions, comments and training it occassionally falls short of expectations. Since I downloaded my data from Quickbooks, there were several occasions where I would be stuck in a round robin of answering the same question (i.e., Owners compenstion where there are 2 owners 1 owners wages, CEO was included in COGS and the others was in Salaries and Wages, CFO) and Turbo Tax would not update the amount of Salaries and Wages when deducting the owner's comp from it. Nor did it make any attempt to direct the user to the forms where you could individually list the owner's comp and correct this error. Otherwise this product seemed to calculate and fill tax forms appropriately.
Date published: 2022-09-15
Rated 4 out of 5 by from Turbo tax so so for Foreign income from Canada For common types of income Turbo Tax excels. For less common types of foreign sourced income, I find myself spending most of my time researching the tax act and guessing where an entry should be placed. As an example, Turbo Tax says foreign sourced pension income (from Canada) should be entered as social security income. My accountant says it should be entered on form 1116, foreign tax credits....I am always dubious of the return that I file.
Date published: 2022-09-15
All TurboTax® Offerings Reviews - Page 5278
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Coordination with QuickBooks was what I needed I was running out of time and I had to travel internationally at just the wrong time. This program, a good internet connection, and my computer with the QuickBooks program made it all happen. You should have seen me signing my computer's screen as it displayed the required signature form (then I took a picture of the signed document with my phone)! Oh well, it's done.
Date published: 2022-09-15
Rated 1 out of 5 by from Offer all States or pack it up You tout your products as premier and do not have basic functionality. Please do not contact me unless it is with a free year of a product that has full functionality as in e file for my state.
Date published: 2022-09-15
Rated 5 out of 5 by from Turbo Tax is great! Turbo Tax support is really great! I always get my questions answered clearly and if I need a CPA I have access to one to help guide me as I completie my tax return. What's nice is you have the option to share your tax documents to have a CPA file your taxes or you can call as many times as needed to talk to a CPA if you want to complete the tax return on your own.
Date published: 2022-09-15
Rated 5 out of 5 by from Good work! I was thrilled with the process and outcome. It was quick cheap and easy.
Date published: 2022-09-15
Rated 5 out of 5 by from It was easy Self-guidance was perfect. Good for small businesses
Date published: 2022-09-15
Rated 5 out of 5 by from I've used Turbo Tax the last 13 yrs. I need help completing the e-filing and payment. She was super helpful and I was able to complete filing and payment.
Date published: 2022-09-15
Rated 2 out of 5 by from Really gone downhill I've used TT for years, but this year was horrible. It kept asked me to fill in, information that was on the previous year's TR (which was prepared on TT and uploaded) like address info (really?) and carryovers!
Date published: 2022-09-15
Rated 5 out of 5 by from Love Turbo Tax Easy to use. Helpful information is easy to access.
Date published: 2022-09-15
Rated 4 out of 5 by from Turbo Tax is not user friendly I am a first time user of TurboTax and have used Quickbooks Premier for decades. While Turbo Tax provide a guided interview with specific questions, comments and training it occassionally falls short of expectations. Since I downloaded my data from Quickbooks, there were several occasions where I would be stuck in a round robin of answering the same question (i.e., Owners compenstion where there are 2 owners 1 owners wages, CEO was included in COGS and the others was in Salaries and Wages, CFO) and Turbo Tax would not update the amount of Salaries and Wages when deducting the owner's comp from it. Nor did it make any attempt to direct the user to the forms where you could individually list the owner's comp and correct this error. Otherwise this product seemed to calculate and fill tax forms appropriately.
Date published: 2022-09-15
Rated 4 out of 5 by from Turbo tax so so for Foreign income from Canada For common types of income Turbo Tax excels. For less common types of foreign sourced income, I find myself spending most of my time researching the tax act and guessing where an entry should be placed. As an example, Turbo Tax says foreign sourced pension income (from Canada) should be entered as social security income. My accountant says it should be entered on form 1116, foreign tax credits....I am always dubious of the return that I file.
Date published: 2022-09-15
All TurboTax® Offerings Reviews - Page 5278