TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Excellent Product TurboTax is an excellent product. I have used it for more than 30 years. However, this year the customer service via their Contact Us phone number and Live Phone Support phone number needs major improvement. I won't dwell on the details, but I will offer some suggestions. First, all tax returns are not created equal. The vast majority are probably reasonably simple and most of your "specialists" can easily handle it. However, some like mine, include Schedule K-1 (Form 1065); Several Form 1099B/Form 8949, with Box D, E, A and B checked; Credit for Foreign Taxes Paid on Dividend Income from ADR/ADS stocks etc. etc. Many of the "specialists" that I was referred to had limited experience with these topics. Hence, I wasted a lot of time and multiple phone calls with minimal benefits. Finally, in some cases I had to review the complicated and incomprehensible IRS instructions for these forms on my own to address my questions. This situation can be easily resolved with the computer technology that is readily available these days. For example, for repeat customers, especially those that have been with TurboTax for 30+ years (lol), your "AI Robot" can automatically scan their previous year's tax forms and connect them directly to the right qualified "specialist". Thank you for reading this review. I love the product and will continue to use it and recommend it to my family and friends. Also, I will gladly pay for a "Live Assisted Support" or even "Live Full Support", if you can guarantee that the "Support" I get will be from a appropriately qualified specialist.
Date published: 2023-03-27
Rated 5 out of 5 by from YEARS WITH TT I have spent years using turbo tax and I highly suggest it. Their online advisors are always helpful and as a self-employed woman I love being able to easily file by myself. Proud TT user
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is great Fast, accurate and saved me time. No appointments and no hassle.
Date published: 2023-03-27
Rated 4 out of 5 by from Turbo Tax is good to follow Brought program at office supply store and had not problem using
Date published: 2023-03-27
Rated 5 out of 5 by from Great Service This is a great way to file your taxes. They think of everything.
Date published: 2023-03-27
Rated 4 out of 5 by from 2022 TurboTax Review Good product but the Gift Tax return needs to be added to the software's capability.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is easy to use Easy to use. Very convenient. I used the easy version
Date published: 2023-03-27
Rated 4 out of 5 by from disappointed with some of the prompting The premier version does not prompt for an estimated tax payments made during the year. My first filing had an error. When I reopened Turbo Tax it had a fix it prompt. I accidently clicked elsewhere and the prompt was then removed. I could find no further information. I have used Turbo Tax for years and this was the first time I've encountered problems.
Date published: 2023-03-27
Rated 1 out of 5 by from college student I am a college student, and I was under the impression that to file my taxes there was no charge. I had to pay $157.
Date published: 2023-03-27
Rated 3 out of 5 by from Turbo tax I have used Turbo tax for years and never had to pay to file a simple return for federal. The home page said it was free but there was not the free option for me. Only 1 W-2 no deductions there was no reason to pay $59 to file my federal return. Will be looking at other options for next year.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5269
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Excellent Product TurboTax is an excellent product. I have used it for more than 30 years. However, this year the customer service via their Contact Us phone number and Live Phone Support phone number needs major improvement. I won't dwell on the details, but I will offer some suggestions. First, all tax returns are not created equal. The vast majority are probably reasonably simple and most of your "specialists" can easily handle it. However, some like mine, include Schedule K-1 (Form 1065); Several Form 1099B/Form 8949, with Box D, E, A and B checked; Credit for Foreign Taxes Paid on Dividend Income from ADR/ADS stocks etc. etc. Many of the "specialists" that I was referred to had limited experience with these topics. Hence, I wasted a lot of time and multiple phone calls with minimal benefits. Finally, in some cases I had to review the complicated and incomprehensible IRS instructions for these forms on my own to address my questions. This situation can be easily resolved with the computer technology that is readily available these days. For example, for repeat customers, especially those that have been with TurboTax for 30+ years (lol), your "AI Robot" can automatically scan their previous year's tax forms and connect them directly to the right qualified "specialist". Thank you for reading this review. I love the product and will continue to use it and recommend it to my family and friends. Also, I will gladly pay for a "Live Assisted Support" or even "Live Full Support", if you can guarantee that the "Support" I get will be from a appropriately qualified specialist.
Date published: 2023-03-27
Rated 5 out of 5 by from YEARS WITH TT I have spent years using turbo tax and I highly suggest it. Their online advisors are always helpful and as a self-employed woman I love being able to easily file by myself. Proud TT user
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is great Fast, accurate and saved me time. No appointments and no hassle.
Date published: 2023-03-27
Rated 4 out of 5 by from Turbo Tax is good to follow Brought program at office supply store and had not problem using
Date published: 2023-03-27
Rated 5 out of 5 by from Great Service This is a great way to file your taxes. They think of everything.
Date published: 2023-03-27
Rated 4 out of 5 by from 2022 TurboTax Review Good product but the Gift Tax return needs to be added to the software's capability.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is easy to use Easy to use. Very convenient. I used the easy version
Date published: 2023-03-27
Rated 4 out of 5 by from disappointed with some of the prompting The premier version does not prompt for an estimated tax payments made during the year. My first filing had an error. When I reopened Turbo Tax it had a fix it prompt. I accidently clicked elsewhere and the prompt was then removed. I could find no further information. I have used Turbo Tax for years and this was the first time I've encountered problems.
Date published: 2023-03-27
Rated 1 out of 5 by from college student I am a college student, and I was under the impression that to file my taxes there was no charge. I had to pay $157.
Date published: 2023-03-27
Rated 3 out of 5 by from Turbo tax I have used Turbo tax for years and never had to pay to file a simple return for federal. The home page said it was free but there was not the free option for me. Only 1 W-2 no deductions there was no reason to pay $59 to file my federal return. Will be looking at other options for next year.
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5269