TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from TurboTax works great! I've used TurboTax for 30+ years and find it to be more than satisfactory to guide me through tax preparation and filing every year.
Date published: 2022-04-17
Rated 5 out of 5 by from Another great tax filing experience with Turbo Tax I use Turbo Tax every year for my tax filing. They are so simple and user friendly. They basically do all the work for you!
Date published: 2022-04-17
Rated 2 out of 5 by from Too much work! I had TT Premier Live and used the live help at multiple intervals. The live help was reasonably prompt in getting to me considering it is tax season. The live help was always pleasant but usually not able to answer my questions or concerns beyond what I could gain on Google through my own search. Additionally I spent 3 days discussing with multiple live help folks the issues with a state tax return (data imported to state return from Federal return was inaccurately imported to all the wrong boxes). No one was able to provide a work around. Ultimately I did the state return on my own in less than 20 minutes after wasting hours with the live help. At one point the live CPA told me he would work on my problem offline and get back to me.....I have waited over 24 hours and he has not gotten back to me via phone or email update.
Date published: 2022-04-17
Rated 5 out of 5 by from Satisfied Customer Quality product reasonably priced. I appreciate the professional help.
Date published: 2022-04-17
Rated 1 out of 5 by from Not compatible with Mac Fine if Turbo Tax chooses not to be compatible with one of the nation’s most popular computer brands. However, a disclosure early in process rather than when one attempts last three steps would be helpful. Do better TurboTax.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Easy to Use! Easy section is easy to navigate, change, and correct.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax is Awesome with 1 major exception Very user friendly. Very intuitive. Have a collection of years in my office. My only issue is that every year I purchase the software that offers the filing of 1 free state; and Every Year Turbotax can't figure out how to follow through on that "free" promise, and charges me $25.00 plus tax to file the state return.
Date published: 2022-04-17
Rated 5 out of 5 by from great fast and easy, will do again next year, thank you!!!
Date published: 2022-04-17
Rated 5 out of 5 by from Organized is key! Having all my paperwork and information in one spot would have made this processs a whole lot faster. Otherwise, helpful tip made retrieving information easier.
Date published: 2022-04-17
Rated 5 out of 5 by from Great Online help, easy to use All Tax Experts were easy to work with, readily understood my questions, and quickly found solutions, Thank you.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 5268
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax works great! I've used TurboTax for 30+ years and find it to be more than satisfactory to guide me through tax preparation and filing every year.
Date published: 2022-04-17
Rated 5 out of 5 by from Another great tax filing experience with Turbo Tax I use Turbo Tax every year for my tax filing. They are so simple and user friendly. They basically do all the work for you!
Date published: 2022-04-17
Rated 2 out of 5 by from Too much work! I had TT Premier Live and used the live help at multiple intervals. The live help was reasonably prompt in getting to me considering it is tax season. The live help was always pleasant but usually not able to answer my questions or concerns beyond what I could gain on Google through my own search. Additionally I spent 3 days discussing with multiple live help folks the issues with a state tax return (data imported to state return from Federal return was inaccurately imported to all the wrong boxes). No one was able to provide a work around. Ultimately I did the state return on my own in less than 20 minutes after wasting hours with the live help. At one point the live CPA told me he would work on my problem offline and get back to me.....I have waited over 24 hours and he has not gotten back to me via phone or email update.
Date published: 2022-04-17
Rated 5 out of 5 by from Satisfied Customer Quality product reasonably priced. I appreciate the professional help.
Date published: 2022-04-17
Rated 1 out of 5 by from Not compatible with Mac Fine if Turbo Tax chooses not to be compatible with one of the nation’s most popular computer brands. However, a disclosure early in process rather than when one attempts last three steps would be helpful. Do better TurboTax.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax is Easy to Use! Easy section is easy to navigate, change, and correct.
Date published: 2022-04-17
Rated 4 out of 5 by from Turbo Tax is Awesome with 1 major exception Very user friendly. Very intuitive. Have a collection of years in my office. My only issue is that every year I purchase the software that offers the filing of 1 free state; and Every Year Turbotax can't figure out how to follow through on that "free" promise, and charges me $25.00 plus tax to file the state return.
Date published: 2022-04-17
Rated 5 out of 5 by from great fast and easy, will do again next year, thank you!!!
Date published: 2022-04-17
Rated 5 out of 5 by from Organized is key! Having all my paperwork and information in one spot would have made this processs a whole lot faster. Otherwise, helpful tip made retrieving information easier.
Date published: 2022-04-17
Rated 5 out of 5 by from Great Online help, easy to use All Tax Experts were easy to work with, readily understood my questions, and quickly found solutions, Thank you.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 5268