TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.
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Rated 5 out of 5 by
Becky911 from
Pretty easy and fast
Easy if you have W2 and minimal deductions or investments. A little more expensive than I anticipated but I think worth it.
Date published: 2023-03-27
Rated 5 out of 5 by
glowlight from
thank you
it was nice and easy. I also love that it was way cheater than going to H&R Block when I have pretty standard w2's.
Date published: 2023-03-27
Rated 4 out of 5 by
EDU22011981 from
Very good for beginners
Everything is great for beginners, when you don't understand much about taxes this software can save you for sure. Just have some issues to pay the service where I still working on to receive.
Date published: 2023-03-27
Rated 1 out of 5 by
Suzanne1917 from
Only one reason couldn't print return
I have used Turbo Tax for 20 years and this is the most frustrating year. Could not print a copy of my tax return. Tried before the e-file didn't print. Tried after it was sent can't get a copy. Just make it easier when it is saved than just a print button. I tried 7-8 times can/t say I'm happy.
Date published: 2023-03-27
Rated 3 out of 5 by
Keosr from
problem getting eFile to be accepted by IRS
my return and my fiancés federal return were not accepted , and the reason was the AGI amounts. mine was highlighted and was the wrong amount, i corrected it and then it was accepted. Her AGI was high-lighted and correct, i resubmitted, and was rejected again.
Date published: 2023-03-27
Rated 5 out of 5 by
RockyAngel from
Turbo Tax is Awesome
Good Experience, easy to input data. I especially like previous years data can be uploaded with easy updates.
Date published: 2023-03-27
Rated 2 out of 5 by
TaxUserGA54DC from
2022 Tax Prep
Experience was poor. Encountered an error with state taxes. System showed a refund of over $5500, which was out of line. Wound up manually calculating on standard forms and the amount owed was $186. Was curious if this was a tactic to upsell services or a basic flaw in the GA state tax program form Turbo tax. As for the program itself, there were at least a half dozen screens that tried to upsell services. In addition there was a credit card fee on top of the basic $119 package. Probably should be included in the fee.
Date published: 2023-03-27
Rated 1 out of 5 by
TAMAD12345 from
Major problems e-filing multi-state tax returns
My wife and I had to file not only federal returns but also returns for multiple states. After paying more than $400 to e-file these returns, I encountered an infinite loop in the program where the program stated our taxes were ready to be filed, we gave our consent, the program stated our taxes were ready to be filed, etc. I spent over 2 hours with customer support and the "resolution team" to be told that I was filing too many state returns, the program doesn't support so many state returns, "you're not a business", how could you have paid more than $400 for this service, etc. In short, a big flaw in the program and terrible customer service.
Date published: 2023-03-27
Rated 5 out of 5 by
blutder8 from
It works
Just like a tax preparer does it but at the comfort of your home.
Date published: 2023-03-27
Rated 5 out of 5 by
TA0021 from
IT WORKS!!!
IT WASNT WITHOUT NUMEROUS STEPS, AND DATA REQUESTS, AND VERIFICATIONS, BUT FINALLY GOT IT TO WORK!!
All TurboTax® Offerings Reviews - Page 5260
Date published: 2023-03-27
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Becky911 from
Pretty easy and fast
Easy if you have W2 and minimal deductions or investments. A little more expensive than I anticipated but I think worth it.
Date published: 2023-03-27
Rated 5 out of 5 by
glowlight from
thank you
it was nice and easy. I also love that it was way cheater than going to H&R Block when I have pretty standard w2's.
Date published: 2023-03-27
Rated 4 out of 5 by
EDU22011981 from
Very good for beginners
Everything is great for beginners, when you don't understand much about taxes this software can save you for sure. Just have some issues to pay the service where I still working on to receive.
Date published: 2023-03-27
Rated 1 out of 5 by
Suzanne1917 from
Only one reason couldn't print return
I have used Turbo Tax for 20 years and this is the most frustrating year. Could not print a copy of my tax return. Tried before the e-file didn't print. Tried after it was sent can't get a copy. Just make it easier when it is saved than just a print button. I tried 7-8 times can/t say I'm happy.
Date published: 2023-03-27
Rated 3 out of 5 by
Keosr from
problem getting eFile to be accepted by IRS
my return and my fiancés federal return were not accepted , and the reason was the AGI amounts. mine was highlighted and was the wrong amount, i corrected it and then it was accepted. Her AGI was high-lighted and correct, i resubmitted, and was rejected again.
Date published: 2023-03-27
Rated 5 out of 5 by
RockyAngel from
Turbo Tax is Awesome
Good Experience, easy to input data. I especially like previous years data can be uploaded with easy updates.
Date published: 2023-03-27
Rated 2 out of 5 by
TaxUserGA54DC from
2022 Tax Prep
Experience was poor. Encountered an error with state taxes. System showed a refund of over $5500, which was out of line. Wound up manually calculating on standard forms and the amount owed was $186. Was curious if this was a tactic to upsell services or a basic flaw in the GA state tax program form Turbo tax. As for the program itself, there were at least a half dozen screens that tried to upsell services. In addition there was a credit card fee on top of the basic $119 package. Probably should be included in the fee.
Date published: 2023-03-27
Rated 1 out of 5 by
TAMAD12345 from
Major problems e-filing multi-state tax returns
My wife and I had to file not only federal returns but also returns for multiple states. After paying more than $400 to e-file these returns, I encountered an infinite loop in the program where the program stated our taxes were ready to be filed, we gave our consent, the program stated our taxes were ready to be filed, etc. I spent over 2 hours with customer support and the "resolution team" to be told that I was filing too many state returns, the program doesn't support so many state returns, "you're not a business", how could you have paid more than $400 for this service, etc. In short, a big flaw in the program and terrible customer service.
Date published: 2023-03-27
Rated 5 out of 5 by
blutder8 from
It works
Just like a tax preparer does it but at the comfort of your home.
Date published: 2023-03-27
Rated 5 out of 5 by
TA0021 from
IT WORKS!!!
IT WASNT WITHOUT NUMEROUS STEPS, AND DATA REQUESTS, AND VERIFICATIONS, BUT FINALLY GOT IT TO WORK!!
All TurboTax® Offerings Reviews - Page 5260
Date published: 2023-03-27