TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from I have only one complaint ! Same problem 2020 and this past year (2021) ! Your final quality check pasted with flying colors . However the full amount that was withheld was withheld (according to your software) was to be refunded to me. Only half of my was refunded because only 50 % of the adjusted gross income could be tax deductible. Your software may have a defect because it happened again for 2021 but I am adjusting the form with a pen. I had attempted to contact you about but you have no phone # Nottingham< Maryland
Date published: 2022-10-15
Rated 1 out of 5 by from Can't Change 1040 Answer, No Credible Support I like TurboTax because if it fills out a form wrong, you can override it. This is no longer the case. If you want to change the answer about virtual currency trading, the first checkbox on form 1040, you are out of luck. Try to access help and you get a long article, written by "the community", filled with visible HTML tags making it hard to read, that says "maybe you could go through the interview and change it" and this was completely ineffective. I was tempted to call support, but last time I called, I was on for two hours, with some woman working from her kitchen, who told me to delete all my data and start over. The "crowd sourced" community support is bust and the recruitment of unknowledgeable people to work from home, is also, a bust. Come on Intuit -- you nearly have a monopoly on this product, please step up your game.
Date published: 2022-10-15
Rated 5 out of 5 by from TURBO TAX IS THE BEST TOOL I HAVE EVER USED !! Esther - based in Atlanta, GA, patiently guided me thru the transmittal process. Friendly, Definitely interested in her work, Patient, SHE IS A "10" in my pc! She is a model help desk employee.
Date published: 2022-10-15
Rated 4 out of 5 by from Turbo Tax Good experience. Easy to navigate. Some forms difficult to access.
Date published: 2022-10-15
Rated 1 out of 5 by from Less and less user friendly Issues with 1099-NECs merging into one Sch. C and with trying to get the $600 charitable contribution when using the standard deduction.
Date published: 2022-10-15
Rated 5 out of 5 by from TurboTax is great! I have been using TurboTax in 1986. It is an excellent program
Date published: 2022-10-15
Rated 5 out of 5 by from its easy "all you have to do is read it" is what i had to say, but its funny that turbotax is telling me what to write in its own review.
Date published: 2022-10-15
Rated 5 out of 5 by from I don't know what I would do without Turbo Tax. I have used Turbo Tax for more than two decades. It is an excellent product for our needs as small business owners with our own house and some investment assets.
Date published: 2022-10-15
Rated 4 out of 5 by from Dependable Software...25 years plus Does everything perfect but still needs two areas for improvement 1) unable to file extension directly from Turbo Tax program, need to go via the Intuit website 2) Filing the K-1's and now the K-3's are a nightmare and importing the information doesn't do the job. Major drawback though I haven't been audited yet
Date published: 2022-10-15
Rated 5 out of 5 by from TurboTax is great! Quick and easy process, will use again next year for sure!
Date published: 2022-10-15
All TurboTax® Offerings Reviews - Page 5259
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from I have only one complaint ! Same problem 2020 and this past year (2021) ! Your final quality check pasted with flying colors . However the full amount that was withheld was withheld (according to your software) was to be refunded to me. Only half of my was refunded because only 50 % of the adjusted gross income could be tax deductible. Your software may have a defect because it happened again for 2021 but I am adjusting the form with a pen. I had attempted to contact you about but you have no phone # Nottingham< Maryland
Date published: 2022-10-15
Rated 1 out of 5 by from Can't Change 1040 Answer, No Credible Support I like TurboTax because if it fills out a form wrong, you can override it. This is no longer the case. If you want to change the answer about virtual currency trading, the first checkbox on form 1040, you are out of luck. Try to access help and you get a long article, written by "the community", filled with visible HTML tags making it hard to read, that says "maybe you could go through the interview and change it" and this was completely ineffective. I was tempted to call support, but last time I called, I was on for two hours, with some woman working from her kitchen, who told me to delete all my data and start over. The "crowd sourced" community support is bust and the recruitment of unknowledgeable people to work from home, is also, a bust. Come on Intuit -- you nearly have a monopoly on this product, please step up your game.
Date published: 2022-10-15
Rated 5 out of 5 by from TURBO TAX IS THE BEST TOOL I HAVE EVER USED !! Esther - based in Atlanta, GA, patiently guided me thru the transmittal process. Friendly, Definitely interested in her work, Patient, SHE IS A "10" in my pc! She is a model help desk employee.
Date published: 2022-10-15
Rated 4 out of 5 by from Turbo Tax Good experience. Easy to navigate. Some forms difficult to access.
Date published: 2022-10-15
Rated 1 out of 5 by from Less and less user friendly Issues with 1099-NECs merging into one Sch. C and with trying to get the $600 charitable contribution when using the standard deduction.
Date published: 2022-10-15
Rated 5 out of 5 by from TurboTax is great! I have been using TurboTax in 1986. It is an excellent program
Date published: 2022-10-15
Rated 5 out of 5 by from its easy "all you have to do is read it" is what i had to say, but its funny that turbotax is telling me what to write in its own review.
Date published: 2022-10-15
Rated 5 out of 5 by from I don't know what I would do without Turbo Tax. I have used Turbo Tax for more than two decades. It is an excellent product for our needs as small business owners with our own house and some investment assets.
Date published: 2022-10-15
Rated 4 out of 5 by from Dependable Software...25 years plus Does everything perfect but still needs two areas for improvement 1) unable to file extension directly from Turbo Tax program, need to go via the Intuit website 2) Filing the K-1's and now the K-3's are a nightmare and importing the information doesn't do the job. Major drawback though I haven't been audited yet
Date published: 2022-10-15
Rated 5 out of 5 by from TurboTax is great! Quick and easy process, will use again next year for sure!
Date published: 2022-10-15
All TurboTax® Offerings Reviews - Page 5259