TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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Rated 3 out of 5 by J BAR from Not so good Was harder to use for 2022 taxes than other years. Wouldn't bring my previous year into the program. Was a little more confusing than other years. Think I might have to try a different company next year.
Date published: 2023-03-31
Rated 3 out of 5 by Calco12 from Requires improvement The idea is great, but execution requires improvement. Some of the "tax experts" were not CPAs and declined to provide any tax advise - what's the point of this live service then? They were not helpful in addressing non-tax questions either. Chat option has a bug - it's impossible to return to the active chat once you open a sub-window on Turbotax. Form CA 568 is missing from online version - it is disappointing that Turbotax is cutting features even in Premium version and pushes its desktop Home & business version. Shouldn't it be the other way around, in this day and age?
Date published: 2023-03-31
Rated 5 out of 5 by Kesha66 from Turbo is awesome Great experience nice lady was helpful throughout the process
Date published: 2023-03-31
Rated 4 out of 5 by yanmiao from TurboTax is good good and fast within 1 hour. The page is clear and easy to use
Date published: 2023-03-31
Rated 5 out of 5 by dumplingsss from Easy, helpful Had a Turbotax expert look over my state taxes since my situation's a little complicated. She was able to pinpoint exactly where I filled wrong and help me change it. Was super quick and efficient process and she was really nice.
Date published: 2023-03-31
Rated 4 out of 5 by SteveManUSA from Easy to use Turbo Tax Online Deluxe I wish there were better communication on how users will access return funds with Credit Karma when filing.
Date published: 2023-03-31
Rated 2 out of 5 by TaxesGetPaidMoreThanIdo from Too expensive I have used turbo for years!! I had to add ONE single little form, the price went from 59 to 212 to use this site. I sold my house, had to enter the sale information…4 little boxes. BOOM had to pay extra to add a REQUIRED form.
Date published: 2023-03-31
Rated 5 out of 5 by Sam_B5683 from Great experience Absolutely loved the simplicity! Process took 22 minutes!
Date published: 2023-03-31
Rated 5 out of 5 by Abigail2006 from Great program Very good experience, no issues and it covers everything that I needed.
Date published: 2023-03-31
Rated 5 out of 5 by Tonythegreaser from Easy to use I use turbo tax every year. Its fairly simple to use if you have the correct documents ready.
All TurboTax® Offerings Reviews - Page 5258
Date published: 2023-03-31
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by J BAR from Not so good Was harder to use for 2022 taxes than other years. Wouldn't bring my previous year into the program. Was a little more confusing than other years. Think I might have to try a different company next year.
Date published: 2023-03-31
Rated 3 out of 5 by Calco12 from Requires improvement The idea is great, but execution requires improvement. Some of the "tax experts" were not CPAs and declined to provide any tax advise - what's the point of this live service then? They were not helpful in addressing non-tax questions either. Chat option has a bug - it's impossible to return to the active chat once you open a sub-window on Turbotax. Form CA 568 is missing from online version - it is disappointing that Turbotax is cutting features even in Premium version and pushes its desktop Home & business version. Shouldn't it be the other way around, in this day and age?
Date published: 2023-03-31
Rated 5 out of 5 by Kesha66 from Turbo is awesome Great experience nice lady was helpful throughout the process
Date published: 2023-03-31
Rated 4 out of 5 by yanmiao from TurboTax is good good and fast within 1 hour. The page is clear and easy to use
Date published: 2023-03-31
Rated 5 out of 5 by dumplingsss from Easy, helpful Had a Turbotax expert look over my state taxes since my situation's a little complicated. She was able to pinpoint exactly where I filled wrong and help me change it. Was super quick and efficient process and she was really nice.
Date published: 2023-03-31
Rated 4 out of 5 by SteveManUSA from Easy to use Turbo Tax Online Deluxe I wish there were better communication on how users will access return funds with Credit Karma when filing.
Date published: 2023-03-31
Rated 2 out of 5 by TaxesGetPaidMoreThanIdo from Too expensive I have used turbo for years!! I had to add ONE single little form, the price went from 59 to 212 to use this site. I sold my house, had to enter the sale information…4 little boxes. BOOM had to pay extra to add a REQUIRED form.
Date published: 2023-03-31
Rated 5 out of 5 by Sam_B5683 from Great experience Absolutely loved the simplicity! Process took 22 minutes!
Date published: 2023-03-31
Rated 5 out of 5 by Abigail2006 from Great program Very good experience, no issues and it covers everything that I needed.
Date published: 2023-03-31
Rated 5 out of 5 by Tonythegreaser from Easy to use I use turbo tax every year. Its fairly simple to use if you have the correct documents ready.
All TurboTax® Offerings Reviews - Page 5258
Date published: 2023-03-31