TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Great as Always! Once again used TurboTax as it is a great and easy to use program.
Date published: 2022-03-06
Rated 5 out of 5 by from Very easy to use software! The TurboTax walkthrough of every line item was simple to follow. It provided good explanations for line items that needed clarification. Great to have tool for self-employed individuals!
Date published: 2022-03-06
Rated 3 out of 5 by from Fatal Flaw TurboTax Business helped walk thru the process as first time LLC members for tax preparation. When attempting to E-file fatal error disallowed e-filing because it would not allow or recognize the attachment of RREE / Safe Harbor Statement. If it should allow attachments to the return the process needs to be improved and more straightforward. Because of this error and no workaround we had to resort to printing to mail return. Do better.
Date published: 2022-03-06
Rated 5 out of 5 by from Very easy to use and follow Very easy to follow. I always use visit all to ensure I did not miss any deductions or expenses. As long as you are prepared, it does not take more than 1 hour to complete both Fed & State forms.
Date published: 2022-03-06
Rated 5 out of 5 by from Awesome Online easy fast. Live the convenience. Long time user
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax saved me money I saved money using TurboTax live thanks Rebecca and her team
Date published: 2022-03-06
Rated 2 out of 5 by from Tax Expert was awesome, but.... Good Day, My Tax Expert was awesome, it was wonderful working with her. My Turbotax experience though... Here is my honest response: Point A) I think that Turbotax document service should provide more clarity if you have a foreign passport or Greencard and do not have U.S. drivers license or equivalent. spent many hours trying to get these details uploaded... frustrating :) Point B) Sneaky $0 deal for a $199 service, turned into a straight $249 standard because my taxable return had an extra part (which gave me $166...). POOR CHOICE Turbotax. It should have recognised the $0 and the upgraded cost should have been $50. Standard Customer Usability Satisfaction. Point C) Texts each time my tax expert messaged, would not STOP, though I requested STOP over 20times.... I think this is a service bug.
Date published: 2022-03-06
Rated 5 out of 5 by from Suzana was amazing! Suzana was awesome with me, she was super patient. She definitely deserves a raise after dealing with my unorganized self !
Date published: 2022-03-06
Rated 5 out of 5 by from great experience very helpful and easy to get through made it not difficult and confusing with all questions
Date published: 2022-03-06
Rated 4 out of 5 by from I LOVE TurboTax! I have used TurboTax at home every year for the last 6 years! I love the convenience of not going to a Tax Professional (leaving my house) but, if I have questions I can chat a professional. I find it very user friendly and easy to understand so, I feel confident doing my own taxes. I will continue to use TurboTax for many tea seasons to come.
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5252
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great as Always! Once again used TurboTax as it is a great and easy to use program.
Date published: 2022-03-06
Rated 5 out of 5 by from Very easy to use software! The TurboTax walkthrough of every line item was simple to follow. It provided good explanations for line items that needed clarification. Great to have tool for self-employed individuals!
Date published: 2022-03-06
Rated 3 out of 5 by from Fatal Flaw TurboTax Business helped walk thru the process as first time LLC members for tax preparation. When attempting to E-file fatal error disallowed e-filing because it would not allow or recognize the attachment of RREE / Safe Harbor Statement. If it should allow attachments to the return the process needs to be improved and more straightforward. Because of this error and no workaround we had to resort to printing to mail return. Do better.
Date published: 2022-03-06
Rated 5 out of 5 by from Very easy to use and follow Very easy to follow. I always use visit all to ensure I did not miss any deductions or expenses. As long as you are prepared, it does not take more than 1 hour to complete both Fed & State forms.
Date published: 2022-03-06
Rated 5 out of 5 by from Awesome Online easy fast. Live the convenience. Long time user
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax saved me money I saved money using TurboTax live thanks Rebecca and her team
Date published: 2022-03-06
Rated 2 out of 5 by from Tax Expert was awesome, but.... Good Day, My Tax Expert was awesome, it was wonderful working with her. My Turbotax experience though... Here is my honest response: Point A) I think that Turbotax document service should provide more clarity if you have a foreign passport or Greencard and do not have U.S. drivers license or equivalent. spent many hours trying to get these details uploaded... frustrating :) Point B) Sneaky $0 deal for a $199 service, turned into a straight $249 standard because my taxable return had an extra part (which gave me $166...). POOR CHOICE Turbotax. It should have recognised the $0 and the upgraded cost should have been $50. Standard Customer Usability Satisfaction. Point C) Texts each time my tax expert messaged, would not STOP, though I requested STOP over 20times.... I think this is a service bug.
Date published: 2022-03-06
Rated 5 out of 5 by from Suzana was amazing! Suzana was awesome with me, she was super patient. She definitely deserves a raise after dealing with my unorganized self !
Date published: 2022-03-06
Rated 5 out of 5 by from great experience very helpful and easy to get through made it not difficult and confusing with all questions
Date published: 2022-03-06
Rated 4 out of 5 by from I LOVE TurboTax! I have used TurboTax at home every year for the last 6 years! I love the convenience of not going to a Tax Professional (leaving my house) but, if I have questions I can chat a professional. I find it very user friendly and easy to understand so, I feel confident doing my own taxes. I will continue to use TurboTax for many tea seasons to come.
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5252