TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Great!!! Bengi was excellent, I had some issues with my turbo tax account, I was filing married and now I’m divorced so I had to create a new account and it was very confusing but at the end Bengi took over and I’m ready to get my refunds.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax was easy to use and helpful! There are 'pull up' boxes with helpful information! it is step by step and if you mess up there's a helpful little back button for you! Thanks Turbo Tax!
Date published: 2022-03-06
Rated 5 out of 5 by from Great customer service My customer service contact was great and assisted on the new 1095-A issue.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax amazing It brings information from prior year which makes it easy to use.
Date published: 2022-03-06
Rated 4 out of 5 by from YurboTax is a nice one First time user has run across a lot of questions and problems, so I have to print it out and mail it instead efile
Date published: 2022-03-06
Rated 5 out of 5 by from You guys rock! And thank you Quick and Painless. Thanks Turbo Tax! And keep up the great work!
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo tax is awesome I had a breeze especially once Bernadette helped me out
Date published: 2022-03-06
Rated 4 out of 5 by from Work on your ability to pull info from CSVs I'll admit, I only had a professional do my taxes because you were unable to pull any info from my PayPal earnings and losses CSV. From what I read this is a widespread issue that needs addressed immediately. Overall I'm glad I took the route I did though.
Date published: 2022-03-06
Rated 2 out of 5 by from Continues to have too many bugs Most frustrating was the fact that I had to wait until March 3rd for Form 1116 to be available through Turbotax. This is simply not acceptable. In addition, the questions Turbotax asks for Form 1116 are clunky at best. Despite having multiple foreign taxes paid, TT always lumps them into one and it gets confusing. Secondly, there are always errors generated in the final check of the complete tax return, most of which are easily avoided if TT simply pasted in the known information already previously entered. This is true of Form 1116 worksheet as other deductions always include Self-employment tax and self-employment insurance. It puts the value in correctly, but I have to type these to explanations in. This is silly. Several other cases of similar types of errors as well. You should clean these up.
Date published: 2022-03-06
Rated 5 out of 5 by from FAST AND EASY!!!! SUPER EASY AND SIMPLE. AND THE CUSTOMER SERVICE IS SOOOOO SUPPORTIVE
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5245
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Great!!! Bengi was excellent, I had some issues with my turbo tax account, I was filing married and now I’m divorced so I had to create a new account and it was very confusing but at the end Bengi took over and I’m ready to get my refunds.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax was easy to use and helpful! There are 'pull up' boxes with helpful information! it is step by step and if you mess up there's a helpful little back button for you! Thanks Turbo Tax!
Date published: 2022-03-06
Rated 5 out of 5 by from Great customer service My customer service contact was great and assisted on the new 1095-A issue.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax amazing It brings information from prior year which makes it easy to use.
Date published: 2022-03-06
Rated 4 out of 5 by from YurboTax is a nice one First time user has run across a lot of questions and problems, so I have to print it out and mail it instead efile
Date published: 2022-03-06
Rated 5 out of 5 by from You guys rock! And thank you Quick and Painless. Thanks Turbo Tax! And keep up the great work!
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo tax is awesome I had a breeze especially once Bernadette helped me out
Date published: 2022-03-06
Rated 4 out of 5 by from Work on your ability to pull info from CSVs I'll admit, I only had a professional do my taxes because you were unable to pull any info from my PayPal earnings and losses CSV. From what I read this is a widespread issue that needs addressed immediately. Overall I'm glad I took the route I did though.
Date published: 2022-03-06
Rated 2 out of 5 by from Continues to have too many bugs Most frustrating was the fact that I had to wait until March 3rd for Form 1116 to be available through Turbotax. This is simply not acceptable. In addition, the questions Turbotax asks for Form 1116 are clunky at best. Despite having multiple foreign taxes paid, TT always lumps them into one and it gets confusing. Secondly, there are always errors generated in the final check of the complete tax return, most of which are easily avoided if TT simply pasted in the known information already previously entered. This is true of Form 1116 worksheet as other deductions always include Self-employment tax and self-employment insurance. It puts the value in correctly, but I have to type these to explanations in. This is silly. Several other cases of similar types of errors as well. You should clean these up.
Date published: 2022-03-06
Rated 5 out of 5 by from FAST AND EASY!!!! SUPER EASY AND SIMPLE. AND THE CUSTOMER SERVICE IS SOOOOO SUPPORTIVE
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5245