TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Tried and true I have been using TurboTax since I first started doing my taxes years ago, and it was a long time favorite of my dad's. They are thorough and go thru all of the different credits and refunds you can get. I would give them 5 stars, except that if you use anything but the free version, they get you. First, they charge for their "Deluxe" or "Plus" products, and they ask you SEVERAL times throughout the filing process if you want to upgrade. THEN you find out that you have to pay ANOTHER charge to file for state taxes! But they will say you can pay for these fees "with your federal refund" and deduct it from your return... but not before charging you ANOTHER fee for what they call "Premium Services" and although it comes with some other features, you can't choose to NOT purchase these services! Your other option: don't efile, still pay for the original product and then print out and MAIL your return! So, if you don't want the hastle... or the LONG wait for the return via mail... you can pay AT LEAST $108! But THEN when you are going through the forms to sign, you find out that they CAN also charge you $30 for a "return fee" just in case your return doesn't end up paying for all the charges, and they CAN ALSO charge ANOTHER $30 for administration fees! BUT you won't find out until your filing is complete and your return on it's way, so they will give you an estimated return amount that is AT LEAST $200 less than your refund! So, like I said... great service, but the sneaky way to make $$ is a bit unnerving...
Date published: 2022-03-06
Rated 5 out of 5 by from Only Use TurboTax Turbo Tax is so easy to use and any questions you have can be answered by chat or Help button.
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax did a fantastic job!!! I didn't even know that it can be that easy to file a tax! All people I talked with did an incredible job! Very nice people and amazing service! And the most important that absolutely free! Love this service and will use it again and again! Thank you!
Date published: 2022-03-06
Rated 2 out of 5 by from ok i couldn't get it efiled and talk to several people tried different things no work
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax is the greatest!!!!! Very easy to use, it walks you thru the process, I would highly recommend
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax is great TurboTax makes doing taxes quick and easy... and prevents mistakes.
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax is easy and awesome! My wife and I used to ask a CPA to do our taxes but TurboTax made it really easy for us and will be using it every year.
Date published: 2022-03-06
Rated 5 out of 5 by from SUCH A GREAT TOOL EASY STEP BY STEP INSTRUCTIONS AND GREAT HELP TOOLS!!!
Date published: 2022-03-06
Rated 3 out of 5 by from It's expensive It's easy and convenient to use but costly. Able to finish quickly.
Date published: 2022-03-06
Rated 5 out of 5 by from Using for many years I've been using Turbo Tax more than 20 years, never a problem, I have the confidence that my returns are correct,
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5231
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Tried and true I have been using TurboTax since I first started doing my taxes years ago, and it was a long time favorite of my dad's. They are thorough and go thru all of the different credits and refunds you can get. I would give them 5 stars, except that if you use anything but the free version, they get you. First, they charge for their "Deluxe" or "Plus" products, and they ask you SEVERAL times throughout the filing process if you want to upgrade. THEN you find out that you have to pay ANOTHER charge to file for state taxes! But they will say you can pay for these fees "with your federal refund" and deduct it from your return... but not before charging you ANOTHER fee for what they call "Premium Services" and although it comes with some other features, you can't choose to NOT purchase these services! Your other option: don't efile, still pay for the original product and then print out and MAIL your return! So, if you don't want the hastle... or the LONG wait for the return via mail... you can pay AT LEAST $108! But THEN when you are going through the forms to sign, you find out that they CAN also charge you $30 for a "return fee" just in case your return doesn't end up paying for all the charges, and they CAN ALSO charge ANOTHER $30 for administration fees! BUT you won't find out until your filing is complete and your return on it's way, so they will give you an estimated return amount that is AT LEAST $200 less than your refund! So, like I said... great service, but the sneaky way to make $$ is a bit unnerving...
Date published: 2022-03-06
Rated 5 out of 5 by from Only Use TurboTax Turbo Tax is so easy to use and any questions you have can be answered by chat or Help button.
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax did a fantastic job!!! I didn't even know that it can be that easy to file a tax! All people I talked with did an incredible job! Very nice people and amazing service! And the most important that absolutely free! Love this service and will use it again and again! Thank you!
Date published: 2022-03-06
Rated 2 out of 5 by from ok i couldn't get it efiled and talk to several people tried different things no work
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax is the greatest!!!!! Very easy to use, it walks you thru the process, I would highly recommend
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax is great TurboTax makes doing taxes quick and easy... and prevents mistakes.
Date published: 2022-03-06
Rated 5 out of 5 by from TurboTax is easy and awesome! My wife and I used to ask a CPA to do our taxes but TurboTax made it really easy for us and will be using it every year.
Date published: 2022-03-06
Rated 5 out of 5 by from SUCH A GREAT TOOL EASY STEP BY STEP INSTRUCTIONS AND GREAT HELP TOOLS!!!
Date published: 2022-03-06
Rated 3 out of 5 by from It's expensive It's easy and convenient to use but costly. Able to finish quickly.
Date published: 2022-03-06
Rated 5 out of 5 by from Using for many years I've been using Turbo Tax more than 20 years, never a problem, I have the confidence that my returns are correct,
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5231