TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Meh I have always given TurboTax 5 stars until this year. At one point in the process, I was told I needed the Premier version but in fact I did not. The only way to correct it was to delete my return and start over! I called in the the customer service rep was kind and apologetic but there was no other way to do it. I do not appreciate the upsell as if it was required. This was the only time I have encountered it and it needs to be changed!
Date published: 2023-03-27
Rated 5 out of 5 by from Turbotax Great product! I use it for many years. Highly recommended.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is great The tax experts were very knowledgeable and helpful.
Date published: 2023-03-27
Rated 4 out of 5 by from Turbo review Easy to use - mostly. Was able to complete everything quickly.
Date published: 2023-03-27
Rated 5 out of 5 by from first class little trouble. You guys had most of my information
Date published: 2023-03-27
Rated 5 out of 5 by from Worked PERFECTLY !! All good !! I have used TurboTax for 10 + years...Never had a problem !
Date published: 2023-03-27
Rated 5 out of 5 by from Awesome service! Fast and thorough! Detailed and knowledgeable responses!
Date published: 2023-03-27
Rated 5 out of 5 by from easy peasy My needs are simple so this is perfect adding characters to finish
Date published: 2023-03-27
Rated 1 out of 5 by from Worse experience I have ever had with Turbotax My significant other and I bought Turbotax Home and Business from Costco. I tried to install it on my new laptop. It sais it would not load because it wasn't recognized as a safe software from Microsoft. My significant other called and talked to tech support who said she had to turn off S (safe) mode which is a one time non-reversable change. I am a Microsoft Certified Instructor and know that is not a good choice for a home computer, she was told that some other customer had done it and it installed. YOUR tech support should NOT be telling people to do this. A safer way to go is to upgrade to Windows 11 Pro. Which from Amazon cost me $17 to download. I was able to install and run TurboTax. I then started to use the Home and Business version to do my personal taxes. I am an independent certified instructor and as such have my own business. After going through the personal information it said that I had to use TurboTax Ptemium for $119. So I bought it and downloaded it on my laptop. I started my return and completed it and filed it. When I went back into TurboTax Premium all my Tax Information was gone. So I called tech support and was told I had used the ONLINE VERSION. I never once made a choice to use the ONLINE version. HE said he would give me a case number so I could get back the $119. Case number 1517354189. The order number is: TTWCA189340180 ORDER DATE 03/26/2023
Date published: 2023-03-27
Rated 5 out of 5 by from Very Easy Tool to file Very easy to used Step by Step all info only the tool is too expensive if you are using every year should get discount i am doing this for last 10 yrs but no discount to use the tool
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5230
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Meh I have always given TurboTax 5 stars until this year. At one point in the process, I was told I needed the Premier version but in fact I did not. The only way to correct it was to delete my return and start over! I called in the the customer service rep was kind and apologetic but there was no other way to do it. I do not appreciate the upsell as if it was required. This was the only time I have encountered it and it needs to be changed!
Date published: 2023-03-27
Rated 5 out of 5 by from Turbotax Great product! I use it for many years. Highly recommended.
Date published: 2023-03-27
Rated 5 out of 5 by from Turbo Tax is great The tax experts were very knowledgeable and helpful.
Date published: 2023-03-27
Rated 4 out of 5 by from Turbo review Easy to use - mostly. Was able to complete everything quickly.
Date published: 2023-03-27
Rated 5 out of 5 by from first class little trouble. You guys had most of my information
Date published: 2023-03-27
Rated 5 out of 5 by from Worked PERFECTLY !! All good !! I have used TurboTax for 10 + years...Never had a problem !
Date published: 2023-03-27
Rated 5 out of 5 by from Awesome service! Fast and thorough! Detailed and knowledgeable responses!
Date published: 2023-03-27
Rated 5 out of 5 by from easy peasy My needs are simple so this is perfect adding characters to finish
Date published: 2023-03-27
Rated 1 out of 5 by from Worse experience I have ever had with Turbotax My significant other and I bought Turbotax Home and Business from Costco. I tried to install it on my new laptop. It sais it would not load because it wasn't recognized as a safe software from Microsoft. My significant other called and talked to tech support who said she had to turn off S (safe) mode which is a one time non-reversable change. I am a Microsoft Certified Instructor and know that is not a good choice for a home computer, she was told that some other customer had done it and it installed. YOUR tech support should NOT be telling people to do this. A safer way to go is to upgrade to Windows 11 Pro. Which from Amazon cost me $17 to download. I was able to install and run TurboTax. I then started to use the Home and Business version to do my personal taxes. I am an independent certified instructor and as such have my own business. After going through the personal information it said that I had to use TurboTax Ptemium for $119. So I bought it and downloaded it on my laptop. I started my return and completed it and filed it. When I went back into TurboTax Premium all my Tax Information was gone. So I called tech support and was told I had used the ONLINE VERSION. I never once made a choice to use the ONLINE version. HE said he would give me a case number so I could get back the $119. Case number 1517354189. The order number is: TTWCA189340180 ORDER DATE 03/26/2023
Date published: 2023-03-27
Rated 5 out of 5 by from Very Easy Tool to file Very easy to used Step by Step all info only the tool is too expensive if you are using every year should get discount i am doing this for last 10 yrs but no discount to use the tool
Date published: 2023-03-27
All TurboTax® Offerings Reviews - Page 5230