TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Not so easy! Turbo tax is not as easy as the company makes it seem. It took me seven hours to do a simple return. This was mostly because I could not find where to enter my dividends and capital gains. It never came up. I also didn’t like that you don’t see with the return looks like until you’re done. Had I seen it every step of the way I would’ve been able to compare it to last year’s to make sure I was on the right track. It is also more costly than I thought. I did not find any basic TurboTax for $40. And went right to premium for $119.
Date published: 2023-03-31
Rated 2 out of 5 by from One Major Complaint Things were fine except when it made me click on filing for NH which I knew I didn't need to do then I couldn't back out and it charged me the $59 for doing nothing
Date published: 2023-03-31
Rated 1 out of 5 by from online is no good My first time doing turbo tax online. I did not like it for many reasons: Cost for state to efile was much higher than desktop Can't add an others to use Can't go to forms until your complete done I personally like desk top alot better to use.
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo Tax They were very nice. Tried to help as much as they could.
Date published: 2023-03-31
Rated 3 out of 5 by from Good, but could be better I've used Turbo Tax for years, and entering a Non-Deductible Roth IRA conversion is a pain. I have to go to forms and try to figure it out every time and the help function is worthless. Should be two fields - 1) "Do you have a Non-Deductible Roth IRA - Yes/No?" 2) Enter amount. Done.
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax is amazing! TurboTax was very easy to use as a first time tax filer. I definitely recommend it to people who are intimidated by the thought of filing their taxes alone definitely saved me a lot of money as a college student 10 out of 10 recommend!
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo tax is awesome !! Easy to file...gave me all the information I needed.
Date published: 2023-03-31
Rated 3 out of 5 by from Take Note Michigan Filers with City Returns I had a really frustrating experience trying to e-file my Michigan return because of the city returns (I have to do one for both Lansing and East Lansing). The system would not allow me to check certain boxes - namely the ones stating the business address is where I worked and I worked for them the whole year. Because I needed to check those boxes instead of filling in a different address or putting a start/end date for my employment the system said there were errors on my form. Pretty sure last year I had to print these city forms and send them in anyhow so it doesn't make sense to me that I couldn't just file my state form and then print and physically check the boxes on my city forms. Super annoyed that now I'll have to send out both city forms and the state form because of what seems to be a technical error with the form filling system.
Date published: 2023-03-31
Rated 5 out of 5 by from good service easy to use straight forward good service reccomend.
Date published: 2023-03-31
Rated 3 out of 5 by from Seems to work... Nothing exciting. Does make it quick and confident to use.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 5217
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Not so easy! Turbo tax is not as easy as the company makes it seem. It took me seven hours to do a simple return. This was mostly because I could not find where to enter my dividends and capital gains. It never came up. I also didn’t like that you don’t see with the return looks like until you’re done. Had I seen it every step of the way I would’ve been able to compare it to last year’s to make sure I was on the right track. It is also more costly than I thought. I did not find any basic TurboTax for $40. And went right to premium for $119.
Date published: 2023-03-31
Rated 2 out of 5 by from One Major Complaint Things were fine except when it made me click on filing for NH which I knew I didn't need to do then I couldn't back out and it charged me the $59 for doing nothing
Date published: 2023-03-31
Rated 1 out of 5 by from online is no good My first time doing turbo tax online. I did not like it for many reasons: Cost for state to efile was much higher than desktop Can't add an others to use Can't go to forms until your complete done I personally like desk top alot better to use.
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo Tax They were very nice. Tried to help as much as they could.
Date published: 2023-03-31
Rated 3 out of 5 by from Good, but could be better I've used Turbo Tax for years, and entering a Non-Deductible Roth IRA conversion is a pain. I have to go to forms and try to figure it out every time and the help function is worthless. Should be two fields - 1) "Do you have a Non-Deductible Roth IRA - Yes/No?" 2) Enter amount. Done.
Date published: 2023-03-31
Rated 5 out of 5 by from TurboTax is amazing! TurboTax was very easy to use as a first time tax filer. I definitely recommend it to people who are intimidated by the thought of filing their taxes alone definitely saved me a lot of money as a college student 10 out of 10 recommend!
Date published: 2023-03-31
Rated 5 out of 5 by from Turbo tax is awesome !! Easy to file...gave me all the information I needed.
Date published: 2023-03-31
Rated 3 out of 5 by from Take Note Michigan Filers with City Returns I had a really frustrating experience trying to e-file my Michigan return because of the city returns (I have to do one for both Lansing and East Lansing). The system would not allow me to check certain boxes - namely the ones stating the business address is where I worked and I worked for them the whole year. Because I needed to check those boxes instead of filling in a different address or putting a start/end date for my employment the system said there were errors on my form. Pretty sure last year I had to print these city forms and send them in anyhow so it doesn't make sense to me that I couldn't just file my state form and then print and physically check the boxes on my city forms. Super annoyed that now I'll have to send out both city forms and the state form because of what seems to be a technical error with the form filling system.
Date published: 2023-03-31
Rated 5 out of 5 by from good service easy to use straight forward good service reccomend.
Date published: 2023-03-31
Rated 3 out of 5 by from Seems to work... Nothing exciting. Does make it quick and confident to use.
Date published: 2023-03-31
All TurboTax® Offerings Reviews - Page 5217