TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 5 out of 5 by from Perfect With One Minor Flaw I have great success every year using TurboTax to file my federal and state taxes. This year a minor glitch occurred. I completed my taxes, but held off filing electronically to ensure I had received all forms from employer, banks, credit union, etc. I waited about a month. When I tried to open it again, TurboTax could not retrieve it. I called customer service. The representative took over my computer to use special steps to get the file to come up, but I couldn't understand all instructions. Either the representative got extra busy and hung up, or I lost the connect. I had to redo my entire input again.
Date published: 2021-03-23
Rated 5 out of 5 by from Great experience The live help was awesome! I will be using this service in the future. Really good experience.
Date published: 2021-03-23
Rated 4 out of 5 by from it was ok I ran into a problem downloading the file my mom purchased before her death - customer service was helpful with getting it downloaded
Date published: 2021-03-23
Rated 5 out of 5 by from Excellent!!! Very easy to use and maneuver!! Highly recommend to other people
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax is awesome! Quick and Easy! Easy questions, helped me get the best possible refund~
Date published: 2021-03-23
Rated 3 out of 5 by from Has gotten very expensive! Most of the service was very good and quick. However, the final review, I felt that the person helping me was very unsure.
Date published: 2021-03-23
Rated 2 out of 5 by from e-file kept getting rejected We always do a joint return. It kept coming back that the spouse's AGI was incorrect from 2019. There's only one AGI on your joint form and we put in the correct number. It makes no sense why it kept getting rejected.
Date published: 2021-03-23
Rated 5 out of 5 by from Makes doing taxes a breeze Easy to follow instructions . VERY DISAPPOINTED THAT STATE TAXES REQUIRE ADDITIONAL FEES !!!!
Date published: 2021-03-23
Rated 5 out of 5 by from AWESOME intuitive and great service this was a great vehicle to use
Date published: 2021-03-23
Rated 5 out of 5 by from Great Better than taxact, i tried before and it wasn't as clean and informative.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5207
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Perfect With One Minor Flaw I have great success every year using TurboTax to file my federal and state taxes. This year a minor glitch occurred. I completed my taxes, but held off filing electronically to ensure I had received all forms from employer, banks, credit union, etc. I waited about a month. When I tried to open it again, TurboTax could not retrieve it. I called customer service. The representative took over my computer to use special steps to get the file to come up, but I couldn't understand all instructions. Either the representative got extra busy and hung up, or I lost the connect. I had to redo my entire input again.
Date published: 2021-03-23
Rated 5 out of 5 by from Great experience The live help was awesome! I will be using this service in the future. Really good experience.
Date published: 2021-03-23
Rated 4 out of 5 by from it was ok I ran into a problem downloading the file my mom purchased before her death - customer service was helpful with getting it downloaded
Date published: 2021-03-23
Rated 5 out of 5 by from Excellent!!! Very easy to use and maneuver!! Highly recommend to other people
Date published: 2021-03-23
Rated 5 out of 5 by from TurboTax is awesome! Quick and Easy! Easy questions, helped me get the best possible refund~
Date published: 2021-03-23
Rated 3 out of 5 by from Has gotten very expensive! Most of the service was very good and quick. However, the final review, I felt that the person helping me was very unsure.
Date published: 2021-03-23
Rated 2 out of 5 by from e-file kept getting rejected We always do a joint return. It kept coming back that the spouse's AGI was incorrect from 2019. There's only one AGI on your joint form and we put in the correct number. It makes no sense why it kept getting rejected.
Date published: 2021-03-23
Rated 5 out of 5 by from Makes doing taxes a breeze Easy to follow instructions . VERY DISAPPOINTED THAT STATE TAXES REQUIRE ADDITIONAL FEES !!!!
Date published: 2021-03-23
Rated 5 out of 5 by from AWESOME intuitive and great service this was a great vehicle to use
Date published: 2021-03-23
Rated 5 out of 5 by from Great Better than taxact, i tried before and it wasn't as clean and informative.
Date published: 2021-03-23
All TurboTax® Offerings Reviews - Page 5207