TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from I used to like Turbo Tax I was expecting to get the free edition of turbo tax. I have an HSA account so I had to file deluxe. Instead of charging the 59 on the website (We don't have state), I got charged the 119. I did not use any extra services. I asked why I was being charged more and she said it was the standard price. When I said it was not the price on the website she said I could file for a refund. Fill out more forms, etc, etc and wait to see if it is approved. I hadn't even gone through with the transaction. Customer service was no help and I still am frustrated and may not go with turbo tax next year. If you have an HSA be prepared to spend 119 for the deluxe. If you have state tax it will be more.
Date published: 2022-03-10
Rated 5 out of 5 by from Great experience Satisfied with the ease and assistance when needed
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax is awesome For years we hired an accountant to file our taxes. What I have learned is that once I collect the information that I had to provide to my accountant, all I have to do is enter it in Turbo Tax (instead of entering it into her form) and my taxes are ready. In addition, using Turbo Tax I feel like I better understand the full tax filing.
Date published: 2022-03-10
Rated 5 out of 5 by from TURBO TAX IS WONDERFUL! VERY USER FRIENDLY, I WOULDNT CHANGE A THING! ******************************************************************
Date published: 2022-03-10
Rated 2 out of 5 by from Problems with comprehnding instructions I spent a great deal of time try ing to get information and instructions on foreign tax credit. Your instructions were not clear. And information on the Recovery Rebate Credit absolutely bad.
Date published: 2022-03-10
Rated 5 out of 5 by from Best helps It was a great help with a tax expert over the phone.
Date published: 2022-03-10
Rated 5 out of 5 by from TurboTax was easy to use I had a tax expert do my taxes for me. Debby was great. Didn’t cost anything.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax works I have been using Turbo Tax for several years and find that is is extremely easy to use.
Date published: 2022-03-10
Rated 5 out of 5 by from GREAT WAS VERY HELPFUL TO ME MANY TIMES THAT I TALKED TO SOMEONE
Date published: 2022-03-10
Rated 5 out of 5 by from AWESOME IT ALL WENT REALLY GOOD, IF I HAD A QUESTION IT WAS ANSWERED.
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 5198
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from I used to like Turbo Tax I was expecting to get the free edition of turbo tax. I have an HSA account so I had to file deluxe. Instead of charging the 59 on the website (We don't have state), I got charged the 119. I did not use any extra services. I asked why I was being charged more and she said it was the standard price. When I said it was not the price on the website she said I could file for a refund. Fill out more forms, etc, etc and wait to see if it is approved. I hadn't even gone through with the transaction. Customer service was no help and I still am frustrated and may not go with turbo tax next year. If you have an HSA be prepared to spend 119 for the deluxe. If you have state tax it will be more.
Date published: 2022-03-10
Rated 5 out of 5 by from Great experience Satisfied with the ease and assistance when needed
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax is awesome For years we hired an accountant to file our taxes. What I have learned is that once I collect the information that I had to provide to my accountant, all I have to do is enter it in Turbo Tax (instead of entering it into her form) and my taxes are ready. In addition, using Turbo Tax I feel like I better understand the full tax filing.
Date published: 2022-03-10
Rated 5 out of 5 by from TURBO TAX IS WONDERFUL! VERY USER FRIENDLY, I WOULDNT CHANGE A THING! ******************************************************************
Date published: 2022-03-10
Rated 2 out of 5 by from Problems with comprehnding instructions I spent a great deal of time try ing to get information and instructions on foreign tax credit. Your instructions were not clear. And information on the Recovery Rebate Credit absolutely bad.
Date published: 2022-03-10
Rated 5 out of 5 by from Best helps It was a great help with a tax expert over the phone.
Date published: 2022-03-10
Rated 5 out of 5 by from TurboTax was easy to use I had a tax expert do my taxes for me. Debby was great. Didn’t cost anything.
Date published: 2022-03-10
Rated 5 out of 5 by from Turbo Tax works I have been using Turbo Tax for several years and find that is is extremely easy to use.
Date published: 2022-03-10
Rated 5 out of 5 by from GREAT WAS VERY HELPFUL TO ME MANY TIMES THAT I TALKED TO SOMEONE
Date published: 2022-03-10
Rated 5 out of 5 by from AWESOME IT ALL WENT REALLY GOOD, IF I HAD A QUESTION IT WAS ANSWERED.
Date published: 2022-03-10
All TurboTax® Offerings Reviews - Page 5198