TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294017 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from TurboTax Makes things easier I've used TurboTax from at least a decade. It is fairly straight forward and takes alot of the uncertainty and stress of calculating income and expenses away from you since it walks you through the calculations and entries.
Date published: 2022-10-18
Rated 3 out of 5 by from AGI as filed is wrong per the IRS My federal and state tax returns are now late because I can't efile. The AGI in your 2020 software that I saved and printed a PDF of is apparently wrong according to the IRS. And there is no other way to confirm my ID so I can efile??? I haven't touched my 2020 return in Turbo Tax since I efiled that return. If I didn't change it, how in the world is it wrong per the IRS?
Date published: 2022-10-18
Rated 5 out of 5 by from Using Turbo Tax 2021 Turbo Tax helps you do your taxes right & efficiently.
Date published: 2022-10-18
Rated 3 out of 5 by from Refund for Live Premier I have not used the Live option for filing my taxes. Can I get refund for this?
Date published: 2022-10-18
Rated 1 out of 5 by from Poorly designed user interface. Today I used both TurboTax desktop (for Mac) and the online versions. When I logged out and tried to log back in to the desktop version, it showed zero information, which was extremely alarming. I had to reload my tax file and this step wasn't obvious. I almost had a meltdown. When I did-reload, two windows stayed open: one with no information and the loaded one. I was very nervous to close anything because I'd lost all confidence in how files are saved and was worried that the blank file could over-write the good file. I did appreciate that it was easy to get through to a LIVE product expert for assistance. Yay!!! But I had to call many times due to problems I encountered, which shouldn't have been necessary. Another key problem is that as a consultant all business meals are 100% tax deductible (not 50%), but your 2019 desktop version didn't recognize this, so I had to do a work-around. Also, very confusing information in 2021 online on where to file self-employed health insurance premium deduction. It only says not to enter it into Business Insurance expenses, even though prior years instructed me to enter it here. Ugh!!!!! Also, different years give very different guidance related to expense categories.
Date published: 2022-10-18
Rated 3 out of 5 by from Previous years were much better I was disappointed in that I had to pull old returns for vehicle depreciation information that should of carried over from previous years using Turbo-tax. Had to enter zero's in 1099's with no amounts in boxes. Almost like I had not used Turbo-tax in previous years when I've used it for 15-17 years continuously.
Date published: 2022-10-18
Rated 5 out of 5 by from DONE INTUITIVE AND EASY TO NAVIGATE. THE REVIEW AND DOUBLE CHECKING BEFORE FILING AND AUDIT RISK ARE COMFORTING
Date published: 2022-10-18
Rated 5 out of 5 by from I Always Receive a Much Larger Refund This program is tedious, but thorough, by which you will be able to file your taxes accurately and, if you are going to get a refund, will find it much larger that using the old-fashioned hand fill-in forms!!
Date published: 2022-10-18
Rated 2 out of 5 by from Gets Worse Every Year The business product is hobbled compared to the Deluxe product. It can't import. It has no support for form 1099-R. It's quite a feat, but its buggier. And forms mode is now a joke. Error check gets you into unresolvable loops.
Date published: 2022-10-18
Rated 2 out of 5 by from Paid twice for filing an extension For the last 2 years I've purchased Turbo Tax's Premier software, filed extension, and picked up where I left off, only to be charged again for the very product I purchased already. Customer service was very friendly and smoothed over my concerns that the program was asking for payment again on the second time around, saying it won't charge you twice. Also, they affirmed that tech support is available until 12:01 midnight...2 strikes for a premier product. Those of us who do our own taxes are using this software themselves to save money. This online system hasn't proven that to me for the purchase and their system to check out. The box I bought in Costco says it covers 5 Federal efiles. disappointing when up against the deadline and only option is to put in your credit card info to file on time.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 5178
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax Makes things easier I've used TurboTax from at least a decade. It is fairly straight forward and takes alot of the uncertainty and stress of calculating income and expenses away from you since it walks you through the calculations and entries.
Date published: 2022-10-18
Rated 3 out of 5 by from AGI as filed is wrong per the IRS My federal and state tax returns are now late because I can't efile. The AGI in your 2020 software that I saved and printed a PDF of is apparently wrong according to the IRS. And there is no other way to confirm my ID so I can efile??? I haven't touched my 2020 return in Turbo Tax since I efiled that return. If I didn't change it, how in the world is it wrong per the IRS?
Date published: 2022-10-18
Rated 5 out of 5 by from Using Turbo Tax 2021 Turbo Tax helps you do your taxes right & efficiently.
Date published: 2022-10-18
Rated 3 out of 5 by from Refund for Live Premier I have not used the Live option for filing my taxes. Can I get refund for this?
Date published: 2022-10-18
Rated 1 out of 5 by from Poorly designed user interface. Today I used both TurboTax desktop (for Mac) and the online versions. When I logged out and tried to log back in to the desktop version, it showed zero information, which was extremely alarming. I had to reload my tax file and this step wasn't obvious. I almost had a meltdown. When I did-reload, two windows stayed open: one with no information and the loaded one. I was very nervous to close anything because I'd lost all confidence in how files are saved and was worried that the blank file could over-write the good file. I did appreciate that it was easy to get through to a LIVE product expert for assistance. Yay!!! But I had to call many times due to problems I encountered, which shouldn't have been necessary. Another key problem is that as a consultant all business meals are 100% tax deductible (not 50%), but your 2019 desktop version didn't recognize this, so I had to do a work-around. Also, very confusing information in 2021 online on where to file self-employed health insurance premium deduction. It only says not to enter it into Business Insurance expenses, even though prior years instructed me to enter it here. Ugh!!!!! Also, different years give very different guidance related to expense categories.
Date published: 2022-10-18
Rated 3 out of 5 by from Previous years were much better I was disappointed in that I had to pull old returns for vehicle depreciation information that should of carried over from previous years using Turbo-tax. Had to enter zero's in 1099's with no amounts in boxes. Almost like I had not used Turbo-tax in previous years when I've used it for 15-17 years continuously.
Date published: 2022-10-18
Rated 5 out of 5 by from DONE INTUITIVE AND EASY TO NAVIGATE. THE REVIEW AND DOUBLE CHECKING BEFORE FILING AND AUDIT RISK ARE COMFORTING
Date published: 2022-10-18
Rated 5 out of 5 by from I Always Receive a Much Larger Refund This program is tedious, but thorough, by which you will be able to file your taxes accurately and, if you are going to get a refund, will find it much larger that using the old-fashioned hand fill-in forms!!
Date published: 2022-10-18
Rated 2 out of 5 by from Gets Worse Every Year The business product is hobbled compared to the Deluxe product. It can't import. It has no support for form 1099-R. It's quite a feat, but its buggier. And forms mode is now a joke. Error check gets you into unresolvable loops.
Date published: 2022-10-18
Rated 2 out of 5 by from Paid twice for filing an extension For the last 2 years I've purchased Turbo Tax's Premier software, filed extension, and picked up where I left off, only to be charged again for the very product I purchased already. Customer service was very friendly and smoothed over my concerns that the program was asking for payment again on the second time around, saying it won't charge you twice. Also, they affirmed that tech support is available until 12:01 midnight...2 strikes for a premier product. Those of us who do our own taxes are using this software themselves to save money. This online system hasn't proven that to me for the purchase and their system to check out. The box I bought in Costco says it covers 5 Federal efiles. disappointing when up against the deadline and only option is to put in your credit card info to file on time.
Date published: 2022-10-18
All TurboTax® Offerings Reviews - Page 5178