TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Was to expensive for what little I got My live expert was the best ever!!! I usually do them my self but this year was a little different. It was to expinsive for what little I got back. I tried to avoid paying so much but nope I paid the 179pluse another 40$ fee not really cool I only got back 200 the free one is best option unless u get a good amount but thanks taxturbo
Date published: 2021-03-24
Rated 3 out of 5 by from Vebha was great Vebha was wonderful to work with, when we spoke in the phone. I feel the chat feature caused the process to be drawn out. It took weeks to get the taxes done. I do not fault Vebha for this,‘I fault the horrible system.
Date published: 2021-03-24
Rated 1 out of 5 by from I will not be using the TurboTax Live Full Service I personally was not impressed with the TurboTax Live Full Service Deluxe. I did not receive great response time. I understand I was not the only client my agent had at the time but my agent was sick and out for multiple days and there was not any communication to me to let me know she was out. Once she was back and finished my file I was looking everything over and contacted my agent and there was an error on my file which went from owing $6,600 due to the error but once it was corrected we owed $400. I paid FULL price for the service yet there were errors that I caught.
Date published: 2021-03-24
Rated 3 out of 5 by from Expert assistance is iver priced After paying $245 to have turno tax fo my taxes for me I realized others were charging less than half of that for the same service. Never again will I pay for that feature. From now on I'm doing with someone else.
Date published: 2021-03-24
Rated 5 out of 5 by from Awesome TurboTax I loved it they helped really good answered any questions I need
Date published: 2021-03-24
Rated 5 out of 5 by from George is a Rock Star I have always done this myself, but because of the changes, I needed some help. George rocked it.
Date published: 2021-03-24
Rated 5 out of 5 by from Could not be happier with this service. Jason worked with me through my 2020 taxes and he handled my complicated year with zero issues. He was able to fix multiple errors I had made in no time and without him I probably would have been audited and out a good bit of money without realizing what I had done wrong. Worth every penny of the cost!
Date published: 2021-03-24
Rated 5 out of 5 by from Fantastic My tax expert Bill was great. Smart, up on tax codes, friendly and professional. The service took the worry off of me
Date published: 2021-03-24
Rated 5 out of 5 by from Reliable & Understanding This is our second year with Turbo Tax and we have enjoyed working with Dale and his team. We look forward to work with Turbo Tax again
Date published: 2021-03-24
Rated 5 out of 5 by from Quick and Useful, some streamlining needed Worked well for me for home and small biz. I use it also to analyze my taxes too. One issue is Foreign Income exclusion. Once I entered some info Turbo tax would not allow me to delete everything to start over. This was confusing and annoying as my tax forms were incorrect.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5164
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Was to expensive for what little I got My live expert was the best ever!!! I usually do them my self but this year was a little different. It was to expinsive for what little I got back. I tried to avoid paying so much but nope I paid the 179pluse another 40$ fee not really cool I only got back 200 the free one is best option unless u get a good amount but thanks taxturbo
Date published: 2021-03-24
Rated 3 out of 5 by from Vebha was great Vebha was wonderful to work with, when we spoke in the phone. I feel the chat feature caused the process to be drawn out. It took weeks to get the taxes done. I do not fault Vebha for this,‘I fault the horrible system.
Date published: 2021-03-24
Rated 1 out of 5 by from I will not be using the TurboTax Live Full Service I personally was not impressed with the TurboTax Live Full Service Deluxe. I did not receive great response time. I understand I was not the only client my agent had at the time but my agent was sick and out for multiple days and there was not any communication to me to let me know she was out. Once she was back and finished my file I was looking everything over and contacted my agent and there was an error on my file which went from owing $6,600 due to the error but once it was corrected we owed $400. I paid FULL price for the service yet there were errors that I caught.
Date published: 2021-03-24
Rated 3 out of 5 by from Expert assistance is iver priced After paying $245 to have turno tax fo my taxes for me I realized others were charging less than half of that for the same service. Never again will I pay for that feature. From now on I'm doing with someone else.
Date published: 2021-03-24
Rated 5 out of 5 by from Awesome TurboTax I loved it they helped really good answered any questions I need
Date published: 2021-03-24
Rated 5 out of 5 by from George is a Rock Star I have always done this myself, but because of the changes, I needed some help. George rocked it.
Date published: 2021-03-24
Rated 5 out of 5 by from Could not be happier with this service. Jason worked with me through my 2020 taxes and he handled my complicated year with zero issues. He was able to fix multiple errors I had made in no time and without him I probably would have been audited and out a good bit of money without realizing what I had done wrong. Worth every penny of the cost!
Date published: 2021-03-24
Rated 5 out of 5 by from Fantastic My tax expert Bill was great. Smart, up on tax codes, friendly and professional. The service took the worry off of me
Date published: 2021-03-24
Rated 5 out of 5 by from Reliable & Understanding This is our second year with Turbo Tax and we have enjoyed working with Dale and his team. We look forward to work with Turbo Tax again
Date published: 2021-03-24
Rated 5 out of 5 by from Quick and Useful, some streamlining needed Worked well for me for home and small biz. I use it also to analyze my taxes too. One issue is Foreign Income exclusion. Once I entered some info Turbo tax would not allow me to delete everything to start over. This was confusing and annoying as my tax forms were incorrect.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5164