TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281651 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Easy tax tiling Turbo Tax software gets easier every year. Thank you
Date published: 2021-03-26
Rated 4 out of 5 by from Well done Your experts were patient, kind and very helpful. They help minimize my frustration and anxiety.
Date published: 2021-03-26
Rated 5 out of 5 by from TURBO TAX IS THE BEST I ALWAYS THEM TAX ACT SUCKS I THINK THEY STOLE MY INFO AND WAS VERY RUDE
Date published: 2021-03-26
Rated 5 out of 5 by from Very helpful Turbo Tax has always been very easy to use. The year 2020 was rough for many and Turbo Tax made it even easier and cheaper for many including myself figuring out my taxes and help with any questions I may had with almost instant response times. Will definitely be a returning customer.
Date published: 2021-03-26
Rated 5 out of 5 by from MY<MONEY well i love the service its great in easy to use thank you for this app and the help
Date published: 2021-03-26
Rated 3 out of 5 by from Inconvenient to use Each time i enter Premier Turbo Tax (PTT) I have to renter information I already answered. It has proven inconvenient again this year when I go back to prior years to check what I answered previously and must fill in info I entered last year. Even more frustrating that I must re-enter answers I previously researched on the current year return as I seek to update or add new info I just received or calculated. I'd give PTT five (5) stars were it not for this glaring fault.
Date published: 2021-03-26
Rated 5 out of 5 by from Very Convenient Good program and should be used by any one desiring a self prepare tax return
Date published: 2021-03-26
Rated 5 out of 5 by from TurboTax awesome it was a great experience and explained things well
Date published: 2021-03-26
Rated 3 out of 5 by from Helpful but definitely bumpy this year I have used TurboTax for years and will continue to in the future, though I was surprised by the change in FreeFile that did not allow me to file for free in any way, shape, or form (e.g. no special discounts for early filing applied either), when I make under $45,000 a year and have the same tax situations I did before (which are all SUPER simple). Agents were not helpful regarding some of my state return questions, the software phrased some lines in such a way that both myself and the agent I spoke to were misunderstanding what and how to input information. Some agents were more helpful than others-- ironically, more helpful in the beginning when I was using FreeFile. I was also charged for a state return I don't believe I have to file and will probably have to call someone AGAIN to get a refund. I hope next year is smoother.
Date published: 2021-03-26
Rated 4 out of 5 by from made entries easy Good program. Did have to use the community feature
Date published: 2021-03-26
All TurboTax® Offerings Reviews - Page 5154
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Easy tax tiling Turbo Tax software gets easier every year. Thank you
Date published: 2021-03-26
Rated 4 out of 5 by from Well done Your experts were patient, kind and very helpful. They help minimize my frustration and anxiety.
Date published: 2021-03-26
Rated 5 out of 5 by from TURBO TAX IS THE BEST I ALWAYS THEM TAX ACT SUCKS I THINK THEY STOLE MY INFO AND WAS VERY RUDE
Date published: 2021-03-26
Rated 5 out of 5 by from Very helpful Turbo Tax has always been very easy to use. The year 2020 was rough for many and Turbo Tax made it even easier and cheaper for many including myself figuring out my taxes and help with any questions I may had with almost instant response times. Will definitely be a returning customer.
Date published: 2021-03-26
Rated 5 out of 5 by from MY<MONEY well i love the service its great in easy to use thank you for this app and the help
Date published: 2021-03-26
Rated 3 out of 5 by from Inconvenient to use Each time i enter Premier Turbo Tax (PTT) I have to renter information I already answered. It has proven inconvenient again this year when I go back to prior years to check what I answered previously and must fill in info I entered last year. Even more frustrating that I must re-enter answers I previously researched on the current year return as I seek to update or add new info I just received or calculated. I'd give PTT five (5) stars were it not for this glaring fault.
Date published: 2021-03-26
Rated 5 out of 5 by from Very Convenient Good program and should be used by any one desiring a self prepare tax return
Date published: 2021-03-26
Rated 5 out of 5 by from TurboTax awesome it was a great experience and explained things well
Date published: 2021-03-26
Rated 3 out of 5 by from Helpful but definitely bumpy this year I have used TurboTax for years and will continue to in the future, though I was surprised by the change in FreeFile that did not allow me to file for free in any way, shape, or form (e.g. no special discounts for early filing applied either), when I make under $45,000 a year and have the same tax situations I did before (which are all SUPER simple). Agents were not helpful regarding some of my state return questions, the software phrased some lines in such a way that both myself and the agent I spoke to were misunderstanding what and how to input information. Some agents were more helpful than others-- ironically, more helpful in the beginning when I was using FreeFile. I was also charged for a state return I don't believe I have to file and will probably have to call someone AGAIN to get a refund. I hope next year is smoother.
Date published: 2021-03-26
Rated 4 out of 5 by from made entries easy Good program. Did have to use the community feature
Date published: 2021-03-26
All TurboTax® Offerings Reviews - Page 5154