TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax and Robert were amazing Wonderful and fast experience. Robert was amazing and knowledgeable. Great experience, plan to do it next year again for my small business.
Date published: 2021-03-24
Rated 5 out of 5 by from awesome so easy to use super great format for those that find electronics challenging
Date published: 2021-03-24
Rated 5 out of 5 by from New to Turbo Tax I chose to use a Turbo tax expert to prepare my taxes, and it was the best decision I made. My live expert (Stacey) was very helpful, easy to talk to, and answered my questions very quickly and with professionalism.
Date published: 2021-03-24
Rated 1 out of 5 by from Full service major disappointment Essentially useless and a waste of my money. I am a resident physician so I have very limited time and understanding of some of the nuances of this process. It was easy enough to do on my own taxes on TurboTax the past 2 years just by simple following instructions and clicking, but this year I had some cryptocurrency and stock market spending that I wasn't certain about and didn't have time to look up, so I paid for full service. Ended up that my assigned person took days at a time to respond until I called him out, and also had no idea what to do with my crypto documents or questions about crypto. I ended up having to look it up myself and ended up spending much more time filing the taxes than had I just did it alone in the first place. Not close to worth the 200+ dollars.
Date published: 2021-03-24
Rated 3 out of 5 by from TurboTax Live The agent was nice, knowledgeable and helpful. I've used TurboTax every year for years but I would do the taxes myself. This year was my first time using TurboTax Live, since I started a small business. It took a bit longer than I expected due to the review team being backed up. And the price was way more than I anticipated. So, will I use TurboTax again? Sure, if I file myself. TurboTax Live, probably not, mostly due to the cost. The wait was tolerable, the cost was excessive in my opinion. Other than that, the rest of the experience was great.
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo tax is great This is the first time I have used Turbo Tax and I was a little hesitant, but I am glad I used them. They did a wonderful job.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo tax live full service is great. I had a great experience working with my live expert. He was very professional and timely. Did everything and helped above and beyond. My best experience yet. It was convenient. I just uploaded the necessary paperwork. My tax person did the rest and kept me updated the whole way about what was going on.
Date published: 2021-03-24
Rated 5 out of 5 by from Loved it! Bryan was awesome. He answered all my questions and was so fast with getting my return ready!
Date published: 2021-03-24
Rated 3 out of 5 by from Average I liked that a live person called me and did my return, but I didn’t get any more back on my return than when I had tried it myself through a different company’s website. Also, it took a full 6 weeks from the time I submitted my information to when my return was ready to be filed, which was very frustrating.
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo Tax is grate Had to go over some things twice but all an all it was okay
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5154
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax and Robert were amazing Wonderful and fast experience. Robert was amazing and knowledgeable. Great experience, plan to do it next year again for my small business.
Date published: 2021-03-24
Rated 5 out of 5 by from awesome so easy to use super great format for those that find electronics challenging
Date published: 2021-03-24
Rated 5 out of 5 by from New to Turbo Tax I chose to use a Turbo tax expert to prepare my taxes, and it was the best decision I made. My live expert (Stacey) was very helpful, easy to talk to, and answered my questions very quickly and with professionalism.
Date published: 2021-03-24
Rated 1 out of 5 by from Full service major disappointment Essentially useless and a waste of my money. I am a resident physician so I have very limited time and understanding of some of the nuances of this process. It was easy enough to do on my own taxes on TurboTax the past 2 years just by simple following instructions and clicking, but this year I had some cryptocurrency and stock market spending that I wasn't certain about and didn't have time to look up, so I paid for full service. Ended up that my assigned person took days at a time to respond until I called him out, and also had no idea what to do with my crypto documents or questions about crypto. I ended up having to look it up myself and ended up spending much more time filing the taxes than had I just did it alone in the first place. Not close to worth the 200+ dollars.
Date published: 2021-03-24
Rated 3 out of 5 by from TurboTax Live The agent was nice, knowledgeable and helpful. I've used TurboTax every year for years but I would do the taxes myself. This year was my first time using TurboTax Live, since I started a small business. It took a bit longer than I expected due to the review team being backed up. And the price was way more than I anticipated. So, will I use TurboTax again? Sure, if I file myself. TurboTax Live, probably not, mostly due to the cost. The wait was tolerable, the cost was excessive in my opinion. Other than that, the rest of the experience was great.
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo tax is great This is the first time I have used Turbo Tax and I was a little hesitant, but I am glad I used them. They did a wonderful job.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo tax live full service is great. I had a great experience working with my live expert. He was very professional and timely. Did everything and helped above and beyond. My best experience yet. It was convenient. I just uploaded the necessary paperwork. My tax person did the rest and kept me updated the whole way about what was going on.
Date published: 2021-03-24
Rated 5 out of 5 by from Loved it! Bryan was awesome. He answered all my questions and was so fast with getting my return ready!
Date published: 2021-03-24
Rated 3 out of 5 by from Average I liked that a live person called me and did my return, but I didn’t get any more back on my return than when I had tried it myself through a different company’s website. Also, it took a full 6 weeks from the time I submitted my information to when my return was ready to be filed, which was very frustrating.
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo Tax is grate Had to go over some things twice but all an all it was okay
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5154