TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from It's ok. The interface is a little outdated. Useful in filing past tax returns.
Date published: 2022-03-03
Rated 5 out of 5 by from TurboTax rocks! I've used turbo Tax for 9 yrs now and wouldn't change a thing. the features are awesome and it makes doing taxes simple and easy for someone whom may be a novice.
Date published: 2022-03-03
Rated 2 out of 5 by from Not Crypto friendly The downloaded version of Turbotax has no access to be able to import crytocurrency transactions. After talking to the experts, I found out to be able to import the transactions needed to file I would have to use the online version, which means I will end up having to purchase 2 tax programs from Turbotax, since I had already purchased the download
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax is awesome! Turbo Tax is always fast and easy. It’s a lot less stressful than trying to deal with other people.
Date published: 2022-03-03
Rated 5 out of 5 by from awesome Tax experts know their stuff. Will be using turbo tax again.
Date published: 2022-03-03
Rated 5 out of 5 by from TurboTax is awesome! I engaged with one expert and she is extremely helpful and kind. She helped made this process smoother when all this seems complicating or confusing to me.
Date published: 2022-03-03
Rated 2 out of 5 by from Income tax Filing for 2022 issues Very disappointed with (1) the knowledge and accessibility of your customer service team (2) the problems encountered with this year's version of Premium. (2) I should have been able to file my income taxes over 2 weeks ago but couldn't due to the updated form for foreign taxes paid not being finalized and the constant errors from the NJ state return that kept telling me my gains and losses were not balancing when in fact they were. Finally the errors disappeared after 2 weeks of attempting to electronically file it (1) It takes too long to reach a customer service rep while going through the voice options and the voice response telling me that it doesn't understand the problem I am telling it I am having. When I do get through to one of the eight reps I spoke to, they have no clue what they are doing. Each call lasting over one hour. What a waste of my time. They people are inexperienced with babies and dogs making noise in the background. I also got disconnected twice. One rep told me that the retail version I purchased from Staples needs to be returns as Turbo tax is having constant problems with the retail copies. Is this true, I have no idea. Following her suggestion I downloaded the on line version and had the same problems but it cost me more money. Now I have to attempt to go back to Staples to return the retail copy or Ill be out an extra $90. I think this maybe my last year with Turbotax
Date published: 2022-03-03
Rated 5 out of 5 by from Very good product Very easy to use. Helped me alot because I sold a rental property last year.
Date published: 2022-03-03
Rated 5 out of 5 by from Easy to Use Helpful side notes on every section of filing- Helped make me feel confident to find answers. Walked me through all deductions, to find savings.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo tax is awesome and reps are amazing We had several questions, each rep was professional and easy to talk to. They made you feel like family. Never had better customer services.
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5150
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from It's ok. The interface is a little outdated. Useful in filing past tax returns.
Date published: 2022-03-03
Rated 5 out of 5 by from TurboTax rocks! I've used turbo Tax for 9 yrs now and wouldn't change a thing. the features are awesome and it makes doing taxes simple and easy for someone whom may be a novice.
Date published: 2022-03-03
Rated 2 out of 5 by from Not Crypto friendly The downloaded version of Turbotax has no access to be able to import crytocurrency transactions. After talking to the experts, I found out to be able to import the transactions needed to file I would have to use the online version, which means I will end up having to purchase 2 tax programs from Turbotax, since I had already purchased the download
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo Tax is awesome! Turbo Tax is always fast and easy. It’s a lot less stressful than trying to deal with other people.
Date published: 2022-03-03
Rated 5 out of 5 by from awesome Tax experts know their stuff. Will be using turbo tax again.
Date published: 2022-03-03
Rated 5 out of 5 by from TurboTax is awesome! I engaged with one expert and she is extremely helpful and kind. She helped made this process smoother when all this seems complicating or confusing to me.
Date published: 2022-03-03
Rated 2 out of 5 by from Income tax Filing for 2022 issues Very disappointed with (1) the knowledge and accessibility of your customer service team (2) the problems encountered with this year's version of Premium. (2) I should have been able to file my income taxes over 2 weeks ago but couldn't due to the updated form for foreign taxes paid not being finalized and the constant errors from the NJ state return that kept telling me my gains and losses were not balancing when in fact they were. Finally the errors disappeared after 2 weeks of attempting to electronically file it (1) It takes too long to reach a customer service rep while going through the voice options and the voice response telling me that it doesn't understand the problem I am telling it I am having. When I do get through to one of the eight reps I spoke to, they have no clue what they are doing. Each call lasting over one hour. What a waste of my time. They people are inexperienced with babies and dogs making noise in the background. I also got disconnected twice. One rep told me that the retail version I purchased from Staples needs to be returns as Turbo tax is having constant problems with the retail copies. Is this true, I have no idea. Following her suggestion I downloaded the on line version and had the same problems but it cost me more money. Now I have to attempt to go back to Staples to return the retail copy or Ill be out an extra $90. I think this maybe my last year with Turbotax
Date published: 2022-03-03
Rated 5 out of 5 by from Very good product Very easy to use. Helped me alot because I sold a rental property last year.
Date published: 2022-03-03
Rated 5 out of 5 by from Easy to Use Helpful side notes on every section of filing- Helped make me feel confident to find answers. Walked me through all deductions, to find savings.
Date published: 2022-03-03
Rated 5 out of 5 by from Turbo tax is awesome and reps are amazing We had several questions, each rep was professional and easy to talk to. They made you feel like family. Never had better customer services.
Date published: 2022-03-03
All TurboTax® Offerings Reviews - Page 5150