TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Good Experience I have used a competitor for several years but had enough of their confusing website and waiting forever for a tax expert. Turbo Tax was a breath of fresh air. Taxes aren't fun, and they were a little pricey, but I feel much more confident using Turbo Tax.
Date published: 2022-03-11
Rated 5 out of 5 by from 2021 tax Great ! Needed help several times every one was awesome and very patient.
Date published: 2022-03-11
Rated 5 out of 5 by from Simple and fast Easy to follow steps, complete process. Would recommend program
Date published: 2022-03-11
Rated 5 out of 5 by from Does what is expected Had some issues with form 1116, but got through it.
Date published: 2022-03-11
Rated 5 out of 5 by from Easy and good experience I stress when it comes to my taxes but turbo tax made it very simple and easy. Everything was instructed clearly and mannerly so I had my returns done within the week
Date published: 2022-03-11
Rated 5 out of 5 by from Back to Turbo Tax! I have been using Turbo Tax since the 1980's, especially when I had my own business. Now retire, I tried the IRS & state e-files, got stuck, return booted back, and said "enough" Now I'm back with TT and will stick with it!!!!!
Date published: 2022-03-11
Rated 1 out of 5 by from Awful. I decided to use full service because I had some new income this year that I wasn't sure how to file. But this service took so long, I could have completed everything myself while reading the entire tax code. My tax "expert" consistently put the incorrect numbers into my return. I provided every document, every number they needed but I was constantly returning to my tax return with more questions about unexplainable numbers. I had over $100k in income and the tax return says I made $60k in total income. I paid out $17k in estimated taxes and he wrote that I only paid $12k. There was issue after issue. I'm not confident I got the best return I could get. I had to review everything over and over again and do all the math myself to ensure that everything was done correctly. When dealing with an expert I would expect that I could provide the information and sit back while they do the work. But the entire process felt like I gave a teenage my taxes as a homework assignment while I checked their work after.
Date published: 2022-03-11
Rated 5 out of 5 by from Amazing Tool for Beginners 2022 is my second time filing taxes with this team. Turbo Tax works so hard for me, with clarifying explanations, suggestions, and tips about the filing process. When I ran into some confusion, Turbo Tax customer service hotline was quick and efficient. I recommended this product to my friends and family!
Date published: 2022-03-11
Rated 5 out of 5 by from Darlene was awesome She was always worrying about any doubt I could have
Date published: 2022-03-11
Rated 2 out of 5 by from Same Problem Each Year Each year, I use Turbo Tax and each year, I receive the same error message that somehow the previous year's file is corrupted and cant be read for seamless transfer of data into the new year. If I have to enter the data over and over each year, I may as well try a new product.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 5142
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good Experience I have used a competitor for several years but had enough of their confusing website and waiting forever for a tax expert. Turbo Tax was a breath of fresh air. Taxes aren't fun, and they were a little pricey, but I feel much more confident using Turbo Tax.
Date published: 2022-03-11
Rated 5 out of 5 by from 2021 tax Great ! Needed help several times every one was awesome and very patient.
Date published: 2022-03-11
Rated 5 out of 5 by from Simple and fast Easy to follow steps, complete process. Would recommend program
Date published: 2022-03-11
Rated 5 out of 5 by from Does what is expected Had some issues with form 1116, but got through it.
Date published: 2022-03-11
Rated 5 out of 5 by from Easy and good experience I stress when it comes to my taxes but turbo tax made it very simple and easy. Everything was instructed clearly and mannerly so I had my returns done within the week
Date published: 2022-03-11
Rated 5 out of 5 by from Back to Turbo Tax! I have been using Turbo Tax since the 1980's, especially when I had my own business. Now retire, I tried the IRS & state e-files, got stuck, return booted back, and said "enough" Now I'm back with TT and will stick with it!!!!!
Date published: 2022-03-11
Rated 1 out of 5 by from Awful. I decided to use full service because I had some new income this year that I wasn't sure how to file. But this service took so long, I could have completed everything myself while reading the entire tax code. My tax "expert" consistently put the incorrect numbers into my return. I provided every document, every number they needed but I was constantly returning to my tax return with more questions about unexplainable numbers. I had over $100k in income and the tax return says I made $60k in total income. I paid out $17k in estimated taxes and he wrote that I only paid $12k. There was issue after issue. I'm not confident I got the best return I could get. I had to review everything over and over again and do all the math myself to ensure that everything was done correctly. When dealing with an expert I would expect that I could provide the information and sit back while they do the work. But the entire process felt like I gave a teenage my taxes as a homework assignment while I checked their work after.
Date published: 2022-03-11
Rated 5 out of 5 by from Amazing Tool for Beginners 2022 is my second time filing taxes with this team. Turbo Tax works so hard for me, with clarifying explanations, suggestions, and tips about the filing process. When I ran into some confusion, Turbo Tax customer service hotline was quick and efficient. I recommended this product to my friends and family!
Date published: 2022-03-11
Rated 5 out of 5 by from Darlene was awesome She was always worrying about any doubt I could have
Date published: 2022-03-11
Rated 2 out of 5 by from Same Problem Each Year Each year, I use Turbo Tax and each year, I receive the same error message that somehow the previous year's file is corrupted and cant be read for seamless transfer of data into the new year. If I have to enter the data over and over each year, I may as well try a new product.
Date published: 2022-03-11
All TurboTax® Offerings Reviews - Page 5142