TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from Very helpful Great very helpful nice and thoughtful. Well spoken
Date published: 2021-03-24
Rated 4 out of 5 by from Easy and quick! Quick easy filing which i loved, simple as well. Use every year.
Date published: 2021-03-24
Rated 5 out of 5 by from great service Appreciated the extra updates 5 Stars for my personal expert
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax is the best So easy to navigate, explains all the questions - a good feature for young professionals who don't know much about all the unique tax situations
Date published: 2021-03-24
Rated 5 out of 5 by from Great. User interactive, Simple The experience is very pleasant and feels simple. All the instructions are clear and easy to follow.
Date published: 2021-03-24
Rated 4 out of 5 by from Relatively easy to use Easy to use. Did contact expert, and she got me a great refund; however, she could have known more about the online program itself.
Date published: 2021-03-24
Rated 1 out of 5 by from TurboTax Live was no help and expensive I started with a nice tax expert but was switched randomly to someone that did not communicate as clearly and promptly. They didn't do anything with my taxes that provided any extra benefit. Was not worth the money at all
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax got the job done. Linda E. got the job done, all the memebers of TurboTax got back to quickly and made my first time filing my taxes a smooth easy process.
Date published: 2021-03-24
Rated 3 out of 5 by from Painful This year was problematic. My company made a mistake on the W2 and then they made mistakes again and again, each time sending new W2's. Then I finally got a W2C. My expert did what he could with the stream of documents. What I didn't like was the ability to just have a conversation. And the delays were aggravating. I probably won't use the expert service again because of the nature of communication delays. I'd rather do it myself or hire a local CPA.
Date published: 2021-03-24
Rated 4 out of 5 by from Hidden Price Increase The product is fine as always, but this year in the Deluxe Edition they removed the ability to file one state filing for nothing. That effectively means the product has increased in price by $25. I have been using TurboTax for 24 years, but not anymore.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5140
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very helpful Great very helpful nice and thoughtful. Well spoken
Date published: 2021-03-24
Rated 4 out of 5 by from Easy and quick! Quick easy filing which i loved, simple as well. Use every year.
Date published: 2021-03-24
Rated 5 out of 5 by from great service Appreciated the extra updates 5 Stars for my personal expert
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax is the best So easy to navigate, explains all the questions - a good feature for young professionals who don't know much about all the unique tax situations
Date published: 2021-03-24
Rated 5 out of 5 by from Great. User interactive, Simple The experience is very pleasant and feels simple. All the instructions are clear and easy to follow.
Date published: 2021-03-24
Rated 4 out of 5 by from Relatively easy to use Easy to use. Did contact expert, and she got me a great refund; however, she could have known more about the online program itself.
Date published: 2021-03-24
Rated 1 out of 5 by from TurboTax Live was no help and expensive I started with a nice tax expert but was switched randomly to someone that did not communicate as clearly and promptly. They didn't do anything with my taxes that provided any extra benefit. Was not worth the money at all
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax got the job done. Linda E. got the job done, all the memebers of TurboTax got back to quickly and made my first time filing my taxes a smooth easy process.
Date published: 2021-03-24
Rated 3 out of 5 by from Painful This year was problematic. My company made a mistake on the W2 and then they made mistakes again and again, each time sending new W2's. Then I finally got a W2C. My expert did what he could with the stream of documents. What I didn't like was the ability to just have a conversation. And the delays were aggravating. I probably won't use the expert service again because of the nature of communication delays. I'd rather do it myself or hire a local CPA.
Date published: 2021-03-24
Rated 4 out of 5 by from Hidden Price Increase The product is fine as always, but this year in the Deluxe Edition they removed the ability to file one state filing for nothing. That effectively means the product has increased in price by $25. I have been using TurboTax for 24 years, but not anymore.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5140