TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 1 out of 5 by from Very bad experience I have a very simple return, however TT was unable to handle it without the asistance of Expert Santiago. TT failed to allow uploading of investment info to flow from my federal tax forms to my Oklahoma tax forms. After 3 weeks of Santiago's good work, the returns were submitted, however, I have no idea what Santiago did. What shall I do next year to avoid this problem?
Date published: 2021-03-24
Rated 4 out of 5 by from Curtis was patient The tax system was a bit frustrating as it did not allow us to DocuSign and we had to mail our out of state tax return but our tax preparer, Curtis, was patient and communicated well with us.
Date published: 2021-03-24
Rated 5 out of 5 by from The Expert Support was awesome! The expert who assisted me was amazing and deserves a raise and an award.
Date published: 2021-03-24
Rated 2 out of 5 by from Live service I paid for was not satisfactory The live service offered and that I paid for was not at all expected. I expected my tax advisor to do all everything and complete for me the same day. What happened was I received an advisor who didn’t seem to know or have the best interest in my case.. also had communication issues and was not available every day as expected
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo tax Turbo tax was very easy and quick. I will be using it again next year.
Date published: 2021-03-24
Rated 4 out of 5 by from Great product. I've been using Turbo Tax for years and I'm very satisfied with the product.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax brought peace. My Expert was totally respectful, perfectly knowledgeable and made me feel confident. Highly recommend her for others.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax was Very Simple It was so simple and stepped me through everything.
Date published: 2021-03-24
Rated 3 out of 5 by from Turbo Tax is good when you do it yourself The express service wasn’t good. It took way to long for my taxes to get done using the service. The extra cost was not worth it... I could have done my taxes somewhere else.
Date published: 2021-03-24
Rated 4 out of 5 by from Very Helpful Tool for Self Prepares Great step by step guidance and explanation of requirements.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5135
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Very bad experience I have a very simple return, however TT was unable to handle it without the asistance of Expert Santiago. TT failed to allow uploading of investment info to flow from my federal tax forms to my Oklahoma tax forms. After 3 weeks of Santiago's good work, the returns were submitted, however, I have no idea what Santiago did. What shall I do next year to avoid this problem?
Date published: 2021-03-24
Rated 4 out of 5 by from Curtis was patient The tax system was a bit frustrating as it did not allow us to DocuSign and we had to mail our out of state tax return but our tax preparer, Curtis, was patient and communicated well with us.
Date published: 2021-03-24
Rated 5 out of 5 by from The Expert Support was awesome! The expert who assisted me was amazing and deserves a raise and an award.
Date published: 2021-03-24
Rated 2 out of 5 by from Live service I paid for was not satisfactory The live service offered and that I paid for was not at all expected. I expected my tax advisor to do all everything and complete for me the same day. What happened was I received an advisor who didn’t seem to know or have the best interest in my case.. also had communication issues and was not available every day as expected
Date published: 2021-03-24
Rated 4 out of 5 by from Turbo tax Turbo tax was very easy and quick. I will be using it again next year.
Date published: 2021-03-24
Rated 4 out of 5 by from Great product. I've been using Turbo Tax for years and I'm very satisfied with the product.
Date published: 2021-03-24
Rated 5 out of 5 by from Turbo Tax brought peace. My Expert was totally respectful, perfectly knowledgeable and made me feel confident. Highly recommend her for others.
Date published: 2021-03-24
Rated 5 out of 5 by from TurboTax was Very Simple It was so simple and stepped me through everything.
Date published: 2021-03-24
Rated 3 out of 5 by from Turbo Tax is good when you do it yourself The express service wasn’t good. It took way to long for my taxes to get done using the service. The extra cost was not worth it... I could have done my taxes somewhere else.
Date published: 2021-03-24
Rated 4 out of 5 by from Very Helpful Tool for Self Prepares Great step by step guidance and explanation of requirements.
Date published: 2021-03-24
All TurboTax® Offerings Reviews - Page 5135