TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Always satisfied I have used turbo for over 5 years and have had no issues.
Date published: 2022-03-04
Rated 2 out of 5 by from ID Theft form 14039 Never Arrived I have had ID theft issues multiple times so I was anxious to utilize form 14039. Having finished my taxes on 2/23/22 the e-file option was denied due to 14039 not being available for e-file. On 2/24/22 after running update it said 14039 available 3/3/22. After update on 3/3/22 it said available 3/10/22 and after update on 3/4/22 is said available 3/24/22. Very dissatisfied
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax is great! This is the third year of using Turbo Tax and I love it. Our friend who is an accountant did our taxes for years. It cost us a meal at his favorite restaurant, which is no big deal. when he retired 3 years ago I started using Turbo Tax and I have not been disappointed. It provides me with a sense of security and knowledge of my financial well being along with a identity theft option that I trust for a reasonable price.
Date published: 2022-03-04
Rated 5 out of 5 by from Awesome help! My return ended up less than last year even when i paid more. My turbo tax live agent helped me receive more money than I could of asked for last year.
Date published: 2022-03-04
Rated 1 out of 5 by from Not Free at all The product constantly advertises free filing but bombards you with "upgrade now" pages. Maybe if they stopped lobbying against free government filing, I wouldnt have to pay each year for something the IRS already knows.
Date published: 2022-03-04
Rated 5 out of 5 by from So Easy! This product is awesome! So easy to use and simple to understand!! Thanks!!!
Date published: 2022-03-04
Rated 2 out of 5 by from TURBO TAX is ok this will be the last year I use t not happy with new version. liked old version better.
Date published: 2022-03-04
Rated 2 out of 5 by from Confused It's showed a refund of over $600 but once I got to the payment part it left me with $404...not free free edition
Date published: 2022-03-04
Rated 5 out of 5 by from Super helpful They took time to answer questions and be patient with me
Date published: 2022-03-04
Rated 5 out of 5 by from Customer Service Excellent This Year I used 3 Customer Service experts to get through filing this year. We had trouble transferring files from last year, then did not understand what seemed to be discrepancies/big differences from last year and then finally to file electronically. In all 3 cases, the experts were excellent, courteous, pleasant and helped me expertly. This was not true in previous years and we're quite grateful for the improvement.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5127
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Always satisfied I have used turbo for over 5 years and have had no issues.
Date published: 2022-03-04
Rated 2 out of 5 by from ID Theft form 14039 Never Arrived I have had ID theft issues multiple times so I was anxious to utilize form 14039. Having finished my taxes on 2/23/22 the e-file option was denied due to 14039 not being available for e-file. On 2/24/22 after running update it said 14039 available 3/3/22. After update on 3/3/22 it said available 3/10/22 and after update on 3/4/22 is said available 3/24/22. Very dissatisfied
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax is great! This is the third year of using Turbo Tax and I love it. Our friend who is an accountant did our taxes for years. It cost us a meal at his favorite restaurant, which is no big deal. when he retired 3 years ago I started using Turbo Tax and I have not been disappointed. It provides me with a sense of security and knowledge of my financial well being along with a identity theft option that I trust for a reasonable price.
Date published: 2022-03-04
Rated 5 out of 5 by from Awesome help! My return ended up less than last year even when i paid more. My turbo tax live agent helped me receive more money than I could of asked for last year.
Date published: 2022-03-04
Rated 1 out of 5 by from Not Free at all The product constantly advertises free filing but bombards you with "upgrade now" pages. Maybe if they stopped lobbying against free government filing, I wouldnt have to pay each year for something the IRS already knows.
Date published: 2022-03-04
Rated 5 out of 5 by from So Easy! This product is awesome! So easy to use and simple to understand!! Thanks!!!
Date published: 2022-03-04
Rated 2 out of 5 by from TURBO TAX is ok this will be the last year I use t not happy with new version. liked old version better.
Date published: 2022-03-04
Rated 2 out of 5 by from Confused It's showed a refund of over $600 but once I got to the payment part it left me with $404...not free free edition
Date published: 2022-03-04
Rated 5 out of 5 by from Super helpful They took time to answer questions and be patient with me
Date published: 2022-03-04
Rated 5 out of 5 by from Customer Service Excellent This Year I used 3 Customer Service experts to get through filing this year. We had trouble transferring files from last year, then did not understand what seemed to be discrepancies/big differences from last year and then finally to file electronically. In all 3 cases, the experts were excellent, courteous, pleasant and helped me expertly. This was not true in previous years and we're quite grateful for the improvement.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5127