TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from First time Doing own taxes It was easy and a good experience using Turbotax on my first time instead of having H&R Block as I always did them in the pass!! Thank you so very much for your excellent services!! I really appreciate it and I will highly recommend to all my friends and family!!
Date published: 2023-03-28
Rated 1 out of 5 by from turbo tax is great This experience was delightful. Each step was easy to follow. I will recommend it to all my family.
Date published: 2023-03-28
Rated 5 out of 5 by from awe you can do it, just try, try if you first don't succeed
Date published: 2023-03-28
Rated 5 out of 5 by from Great Great service to use will use again gggggggggggggg
Date published: 2023-03-28
Rated 5 out of 5 by from I can't imagine tax time without TurboTax! Even though I used TurboTax last year, my daughter provided most of my help. So this year I was on my own and faced the task by myself. Turns out it went much smoother than I thought it would. The online hand-holding and encouragement of the TurboTax team made things go way better than I thought they might.
Date published: 2023-03-28
Rated 5 out of 5 by from Easy Love that I don't have to look for last years numbers. Straightforward program.
Date published: 2023-03-28
Rated 3 out of 5 by from OK - BUT CUMBERSOME TOOK A LOT LONGER THAN EXPECTED. NO SHORTCUTS TO MANUALLY PUT IN DATA. THE DIRECT 'GET' DIDNT WORK FOR MY ACCOUNTS AT STOCK BROKERS. DIFFICULT TO REVIEW FORMS WITHOUT TOTALLY FINISHING, AS NO WAY TO ACCESS. -
Date published: 2023-03-28
Rated 1 out of 5 by from Live Assist is DOA Case:1517196076 Chat is incredibly slow, I received an email that the case was closed before the service rep even started answering the question. The service rep did not read my initial query so I had to repeat it. (Why ask for me to explain the problem if they can't be bothered to read it), did not understand questions that were asked, responded with quotes around clearly canned responses, did not understand questions. Terrible experience, and to think I pay extra now for it!
Date published: 2023-03-28
Rated 3 out of 5 by from Review of 2022 experience I was not happy with the HSA section of turbo tax. I was being told that I owed tax, with very little help or information of how to avoid the tax that should be non-taxable. Finally after several times going through the same cycle I had the option to complete form 8889. It would have been nice when Turbo said taxes were owed, that it would also say that the form would be available to complete. I contacted an accountant, human resources, payroll to find out on my own what was needed to not be taxed.
Date published: 2023-03-28
Rated 5 out of 5 by from hard to navigate! very confusing to use and locate after downloading to my apple laptop
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5114
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from First time Doing own taxes It was easy and a good experience using Turbotax on my first time instead of having H&R Block as I always did them in the pass!! Thank you so very much for your excellent services!! I really appreciate it and I will highly recommend to all my friends and family!!
Date published: 2023-03-28
Rated 1 out of 5 by from turbo tax is great This experience was delightful. Each step was easy to follow. I will recommend it to all my family.
Date published: 2023-03-28
Rated 5 out of 5 by from awe you can do it, just try, try if you first don't succeed
Date published: 2023-03-28
Rated 5 out of 5 by from Great Great service to use will use again gggggggggggggg
Date published: 2023-03-28
Rated 5 out of 5 by from I can't imagine tax time without TurboTax! Even though I used TurboTax last year, my daughter provided most of my help. So this year I was on my own and faced the task by myself. Turns out it went much smoother than I thought it would. The online hand-holding and encouragement of the TurboTax team made things go way better than I thought they might.
Date published: 2023-03-28
Rated 5 out of 5 by from Easy Love that I don't have to look for last years numbers. Straightforward program.
Date published: 2023-03-28
Rated 3 out of 5 by from OK - BUT CUMBERSOME TOOK A LOT LONGER THAN EXPECTED. NO SHORTCUTS TO MANUALLY PUT IN DATA. THE DIRECT 'GET' DIDNT WORK FOR MY ACCOUNTS AT STOCK BROKERS. DIFFICULT TO REVIEW FORMS WITHOUT TOTALLY FINISHING, AS NO WAY TO ACCESS. -
Date published: 2023-03-28
Rated 1 out of 5 by from Live Assist is DOA Case:1517196076 Chat is incredibly slow, I received an email that the case was closed before the service rep even started answering the question. The service rep did not read my initial query so I had to repeat it. (Why ask for me to explain the problem if they can't be bothered to read it), did not understand questions that were asked, responded with quotes around clearly canned responses, did not understand questions. Terrible experience, and to think I pay extra now for it!
Date published: 2023-03-28
Rated 3 out of 5 by from Review of 2022 experience I was not happy with the HSA section of turbo tax. I was being told that I owed tax, with very little help or information of how to avoid the tax that should be non-taxable. Finally after several times going through the same cycle I had the option to complete form 8889. It would have been nice when Turbo said taxes were owed, that it would also say that the form would be available to complete. I contacted an accountant, human resources, payroll to find out on my own what was needed to not be taxed.
Date published: 2023-03-28
Rated 5 out of 5 by from hard to navigate! very confusing to use and locate after downloading to my apple laptop
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5114