TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 1 out of 5 by from Live Assist is DOA Case:1517196076 Chat is incredibly slow, I received an email that the case was closed before the service rep even started answering the question. The service rep did not read my initial query so I had to repeat it. (Why ask for me to explain the problem if they can't be bothered to read it), did not understand questions that were asked, responded with quotes around clearly canned responses, did not understand questions. Terrible experience, and to think I pay extra now for it!
Date published: 2023-03-28
Rated 3 out of 5 by from Review of 2022 experience I was not happy with the HSA section of turbo tax. I was being told that I owed tax, with very little help or information of how to avoid the tax that should be non-taxable. Finally after several times going through the same cycle I had the option to complete form 8889. It would have been nice when Turbo said taxes were owed, that it would also say that the form would be available to complete. I contacted an accountant, human resources, payroll to find out on my own what was needed to not be taxed.
Date published: 2023-03-28
Rated 5 out of 5 by from hard to navigate! very confusing to use and locate after downloading to my apple laptop
Date published: 2023-03-28
Rated 4 out of 5 by from Quick and thorough Fast and easy with help from quick books. Asked questions and explained things in a way I could understand.
Date published: 2023-03-28
Rated 4 out of 5 by from Turbo Tax helps with each step Turbo Tax helps you with each step of the process. I will ask questions multiple times for accuracy. I appreciate that it downloads information from previous year and loads it for you.
Date published: 2023-03-28
Rated 3 out of 5 by from Getting more expensive every year For a free site it sure is costing a pretty penny.
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax is great and easy to use So much easier than other tax software. Will never use another tax software again.
Date published: 2023-03-28
Rated 4 out of 5 by from Turbo Deluxe on MAC OS So far so good. Tax prep is excellent. User Interface and some bugs in s/w troublesome. Had to call TT on four. Helpful on 2 of 4 issues (how to remove/set encryption on Mac, run from flash drive). Mac is difficult UI. Can't scroll to CONT button unless at high res. Hard for visual limited people. Can't scroll to bottom list of forms in sidebar ever. Some troubles printing. Tech is good, but doesn't admit bugs, or have fix for them. Overall trust Turbo for computations, used for years.
Date published: 2023-03-28
Rated 5 out of 5 by from Stress free Turbotax! I was at the phone with a lovely person the whole time, he explained everything and he took the time to help me to get the maximum return!
Date published: 2023-03-28
Rated 5 out of 5 by from FREE TAX RETURN Great Service and easy to use. It is so easy to use and understand.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5112
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Live Assist is DOA Case:1517196076 Chat is incredibly slow, I received an email that the case was closed before the service rep even started answering the question. The service rep did not read my initial query so I had to repeat it. (Why ask for me to explain the problem if they can't be bothered to read it), did not understand questions that were asked, responded with quotes around clearly canned responses, did not understand questions. Terrible experience, and to think I pay extra now for it!
Date published: 2023-03-28
Rated 3 out of 5 by from Review of 2022 experience I was not happy with the HSA section of turbo tax. I was being told that I owed tax, with very little help or information of how to avoid the tax that should be non-taxable. Finally after several times going through the same cycle I had the option to complete form 8889. It would have been nice when Turbo said taxes were owed, that it would also say that the form would be available to complete. I contacted an accountant, human resources, payroll to find out on my own what was needed to not be taxed.
Date published: 2023-03-28
Rated 5 out of 5 by from hard to navigate! very confusing to use and locate after downloading to my apple laptop
Date published: 2023-03-28
Rated 4 out of 5 by from Quick and thorough Fast and easy with help from quick books. Asked questions and explained things in a way I could understand.
Date published: 2023-03-28
Rated 4 out of 5 by from Turbo Tax helps with each step Turbo Tax helps you with each step of the process. I will ask questions multiple times for accuracy. I appreciate that it downloads information from previous year and loads it for you.
Date published: 2023-03-28
Rated 3 out of 5 by from Getting more expensive every year For a free site it sure is costing a pretty penny.
Date published: 2023-03-28
Rated 5 out of 5 by from Turbo Tax is great and easy to use So much easier than other tax software. Will never use another tax software again.
Date published: 2023-03-28
Rated 4 out of 5 by from Turbo Deluxe on MAC OS So far so good. Tax prep is excellent. User Interface and some bugs in s/w troublesome. Had to call TT on four. Helpful on 2 of 4 issues (how to remove/set encryption on Mac, run from flash drive). Mac is difficult UI. Can't scroll to CONT button unless at high res. Hard for visual limited people. Can't scroll to bottom list of forms in sidebar ever. Some troubles printing. Tech is good, but doesn't admit bugs, or have fix for them. Overall trust Turbo for computations, used for years.
Date published: 2023-03-28
Rated 5 out of 5 by from Stress free Turbotax! I was at the phone with a lovely person the whole time, he explained everything and he took the time to help me to get the maximum return!
Date published: 2023-03-28
Rated 5 out of 5 by from FREE TAX RETURN Great Service and easy to use. It is so easy to use and understand.
Date published: 2023-03-28
All TurboTax® Offerings Reviews - Page 5112