TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 4 out of 5 by from Good but not Great The step by step instructions need to be more explicit. Questions need to very specific and not ambiguous. Don't assume the layman understands the lingo. For the 2nd year in a row the program got hung up over a simple IRA Conversion. It took 5 TT representatives and 4.5 hours on the telephone to correct the snafu. Makes me consider going back to a private accountant.
Date published: 2022-03-04
Rated 5 out of 5 by from Genuine intelligent communication Mindful of time and my lack of knowledge in taxes. Communicated efficiently and timely. Very genuine, I liked his confidence. You could tell he enjoyed helping people. I like that
Date published: 2022-03-04
Rated 4 out of 5 by from They are awesome indeed The painful process of paying taxes has now one redeeming aspect and is that turbotax has made it simpler. The confidence with which one navigates through every one of the steps comes from the fact that they have managed to present only what matters to the customer. This saves us from reading hundreds of lines that do not even apply to our case, all the while communicating in a friendly optimistic manner the complexities of the law.
Date published: 2022-03-04
Rated 1 out of 5 by from Lots of bugs this year I have been using TurboTax for over 10 years. This is the first time I encountered not only one bug in the software, but a couple of them. The Customer Service is useless. They are trained to read random "recipes". For one of the bugs, there was a clear case in which the state portion wasnt transferring the correct values from the Federal portion. The customer service insisted that I should install an anti-virus software.
Date published: 2022-03-04
Rated 5 out of 5 by from Awesome never lets me down I always worry about doing my taxes but I been filling for 3 yrs with turbo and I cant thank them enough
Date published: 2022-03-04
Rated 3 out of 5 by from Glitchy TurboTax filled in form or schedule fields without asking us in EasyStep. Had to dig into forums to figure out how to delete the unnecessary schedule and keep TT from throwing errors in the review process. Searching a topic within TT took us to the missing questions. Also, the community had more than one answer to our problem. It would be nice if there was an official Intuit-endorsed solution to problems. The continual updates to the software, even on the day we filed, aren't confidence-inspiring.
Date published: 2022-03-04
Rated 3 out of 5 by from more complicated than ever I am a tax professional for 45 years. I find your program difficult to use as it creates sub-schedules and if the answer isn't right I have to pick thru all the unnecessary forms. I also have caught it auto filling in answers which shouldn't happen, and causing wrong answers. Your software engineers should find a way to make it easier not more complex than the code already is. I don't think your experts are all that
Date published: 2022-03-04
Rated 3 out of 5 by from At least I can get it done Does not link or even recognize Navy Federal Credit Union as a bank. Even though it is one of two preferred banks of the veteran community. USAA promotes a $20 discount, but it is never actually applied. Also, thanks for punishing me for investing, I have to pay $70+ just because I have stocks. Sure this is not an issue for for a rich investor, but for some one just getting started this is borderline discrimintory.
Date published: 2022-03-04
Rated 5 out of 5 by from I Love Turbo Tax!!! Turbo Tax is Awesome because they double check everything for you and give the best advise and recommendations.
Date published: 2022-03-04
Rated 5 out of 5 by from Fast and thorough I've been filing with TurboTax online for a few years and I couldn't be happier.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5107
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Good but not Great The step by step instructions need to be more explicit. Questions need to very specific and not ambiguous. Don't assume the layman understands the lingo. For the 2nd year in a row the program got hung up over a simple IRA Conversion. It took 5 TT representatives and 4.5 hours on the telephone to correct the snafu. Makes me consider going back to a private accountant.
Date published: 2022-03-04
Rated 5 out of 5 by from Genuine intelligent communication Mindful of time and my lack of knowledge in taxes. Communicated efficiently and timely. Very genuine, I liked his confidence. You could tell he enjoyed helping people. I like that
Date published: 2022-03-04
Rated 4 out of 5 by from They are awesome indeed The painful process of paying taxes has now one redeeming aspect and is that turbotax has made it simpler. The confidence with which one navigates through every one of the steps comes from the fact that they have managed to present only what matters to the customer. This saves us from reading hundreds of lines that do not even apply to our case, all the while communicating in a friendly optimistic manner the complexities of the law.
Date published: 2022-03-04
Rated 1 out of 5 by from Lots of bugs this year I have been using TurboTax for over 10 years. This is the first time I encountered not only one bug in the software, but a couple of them. The Customer Service is useless. They are trained to read random "recipes". For one of the bugs, there was a clear case in which the state portion wasnt transferring the correct values from the Federal portion. The customer service insisted that I should install an anti-virus software.
Date published: 2022-03-04
Rated 5 out of 5 by from Awesome never lets me down I always worry about doing my taxes but I been filling for 3 yrs with turbo and I cant thank them enough
Date published: 2022-03-04
Rated 3 out of 5 by from Glitchy TurboTax filled in form or schedule fields without asking us in EasyStep. Had to dig into forums to figure out how to delete the unnecessary schedule and keep TT from throwing errors in the review process. Searching a topic within TT took us to the missing questions. Also, the community had more than one answer to our problem. It would be nice if there was an official Intuit-endorsed solution to problems. The continual updates to the software, even on the day we filed, aren't confidence-inspiring.
Date published: 2022-03-04
Rated 3 out of 5 by from more complicated than ever I am a tax professional for 45 years. I find your program difficult to use as it creates sub-schedules and if the answer isn't right I have to pick thru all the unnecessary forms. I also have caught it auto filling in answers which shouldn't happen, and causing wrong answers. Your software engineers should find a way to make it easier not more complex than the code already is. I don't think your experts are all that
Date published: 2022-03-04
Rated 3 out of 5 by from At least I can get it done Does not link or even recognize Navy Federal Credit Union as a bank. Even though it is one of two preferred banks of the veteran community. USAA promotes a $20 discount, but it is never actually applied. Also, thanks for punishing me for investing, I have to pay $70+ just because I have stocks. Sure this is not an issue for for a rich investor, but for some one just getting started this is borderline discrimintory.
Date published: 2022-03-04
Rated 5 out of 5 by from I Love Turbo Tax!!! Turbo Tax is Awesome because they double check everything for you and give the best advise and recommendations.
Date published: 2022-03-04
Rated 5 out of 5 by from Fast and thorough I've been filing with TurboTax online for a few years and I couldn't be happier.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5107