TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 5 out of 5 by from Great help!! I had some troubles with my taxes and a great customer specialist took care of the whole thing!
Date published: 2022-04-21
Rated 4 out of 5 by from Great Product but use online version Overall great product, but desktop version is NOT the same as online version as in you CANNOT get live help with desktop version. Intuit needs to support both versions in the same manner or make it much more explicit the fact that the 2 products WITH SAME NAME are NOT THE SAME THING. I bought desktop version thinking I could add LIVE help and couldn't. Not only that, after being done with all of my taxes in the desktop version, I had to re-do in the online version. I could not load from the export of the desktop version for the current year taxes.
Date published: 2022-04-21
Rated 5 out of 5 by from Bruh Excellent. They helped with any questions that i had during the process.
Date published: 2022-04-21
Rated 1 out of 5 by from Awesome It walks you thoroughly through it all. Helped me so much.
Date published: 2022-04-21
Rated 4 out of 5 by from Good, with a frustrating glitch In general, I had a good experience with TurboTax Self-Employed just as I have in years past. My husband was in the military, and he and I were living apart at the start of the year. Later in the year, he left the military and moved to join me. We did returns for the state I live in, and the state he was in when he was in the military. TurboTax suggested that we file a part-year resident return for the state where I live, and a non-resident return for the state he lived in the military. There were boxes on the form for my state where you're asked to enter the dates that you entered or departed the state for both the filer and the spouse. It says very clearly "If you moved into State X...." and "If you moved out of State X...". I was a full-year resident, so I should leave both of these boxes blank. My spouse was a part-year resident, so he would enter a date for when he moved into my state, and leave the "Moved out of..." box blank. TurboTax would not let me file the return electronically until I entered dates for when I move into and out of the state. I just put that I moved in 1/1/2021 and moved out 12/31/2021 to keep things moving, but it's frustrating to be forced to give inaccurate information just to file.
Date published: 2022-04-21
Rated 3 out of 5 by from Still difficult to follow. I didn't realize I had to keep notes....it just didn't flow like it use to and with the new stuff, I got lost mostly with nothing to guide you. I had to do a lot of back stepping. I guess I'm just stupid....but I got it done.
Date published: 2022-04-21
Rated 5 out of 5 by from Love this way of doing my taxes, seven years now. I have been Doing taxes with Turbo for seven years and never had any upsets. Thanks Turbo Tax
Date published: 2022-04-21
Rated 5 out of 5 by from Turbo Tax is great except for one problem. I have used Turbo Tax for a number of years now and have the same problem every year. It keeps telling me my retirement date is too early. It is NOT too early! I took an "Early Out" retirement in 1986. Very annoying!
Date published: 2022-04-21
Rated 5 out of 5 by from The tech support is very good! I had a problem with my state tax return. I paid estimated tax and applied portion of my 2020 refund to 2021 tax. But there is no way for me to state that. So, it turned out that I owe the state money. That is wrong, because the amount of money I gave to the state of Maryland is more than the amount of my 2021 state tax. This afternoon, I had chance to talk to one of your tech support experts, I did not remember his name. He was very patient to listen and figure out what is my problem. He guided me through several categories of payment and credit, and finally found where I can state my estimated tax payment. Then got where I can state how much I applied to 2021 tax from my 2020 refund. My problem was resolved. He spent more than one hour for that. He was so patient. I appreciate his effort, willingness to help, knowledge, and skill. I feel so lucky to have this expert to help me.
Date published: 2022-04-21
Rated 5 out of 5 by from TURBO TAX IS AWESOME AND EASY TO USE I DID NOT INTERACT WITH THE TAX PRO. THE SYSTEM WAS EASY TO USE AND I FELT COMFORTABLE WITH THE ONLINE REVIEW AND CHECK.
Date published: 2022-04-21
All TurboTax® Offerings Reviews - Page 511
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great help!! I had some troubles with my taxes and a great customer specialist took care of the whole thing!
Date published: 2022-04-21
Rated 4 out of 5 by from Great Product but use online version Overall great product, but desktop version is NOT the same as online version as in you CANNOT get live help with desktop version. Intuit needs to support both versions in the same manner or make it much more explicit the fact that the 2 products WITH SAME NAME are NOT THE SAME THING. I bought desktop version thinking I could add LIVE help and couldn't. Not only that, after being done with all of my taxes in the desktop version, I had to re-do in the online version. I could not load from the export of the desktop version for the current year taxes.
Date published: 2022-04-21
Rated 5 out of 5 by from Bruh Excellent. They helped with any questions that i had during the process.
Date published: 2022-04-21
Rated 1 out of 5 by from Awesome It walks you thoroughly through it all. Helped me so much.
Date published: 2022-04-21
Rated 4 out of 5 by from Good, with a frustrating glitch In general, I had a good experience with TurboTax Self-Employed just as I have in years past. My husband was in the military, and he and I were living apart at the start of the year. Later in the year, he left the military and moved to join me. We did returns for the state I live in, and the state he was in when he was in the military. TurboTax suggested that we file a part-year resident return for the state where I live, and a non-resident return for the state he lived in the military. There were boxes on the form for my state where you're asked to enter the dates that you entered or departed the state for both the filer and the spouse. It says very clearly "If you moved into State X...." and "If you moved out of State X...". I was a full-year resident, so I should leave both of these boxes blank. My spouse was a part-year resident, so he would enter a date for when he moved into my state, and leave the "Moved out of..." box blank. TurboTax would not let me file the return electronically until I entered dates for when I move into and out of the state. I just put that I moved in 1/1/2021 and moved out 12/31/2021 to keep things moving, but it's frustrating to be forced to give inaccurate information just to file.
Date published: 2022-04-21
Rated 3 out of 5 by from Still difficult to follow. I didn't realize I had to keep notes....it just didn't flow like it use to and with the new stuff, I got lost mostly with nothing to guide you. I had to do a lot of back stepping. I guess I'm just stupid....but I got it done.
Date published: 2022-04-21
Rated 5 out of 5 by from Love this way of doing my taxes, seven years now. I have been Doing taxes with Turbo for seven years and never had any upsets. Thanks Turbo Tax
Date published: 2022-04-21
Rated 5 out of 5 by from Turbo Tax is great except for one problem. I have used Turbo Tax for a number of years now and have the same problem every year. It keeps telling me my retirement date is too early. It is NOT too early! I took an "Early Out" retirement in 1986. Very annoying!
Date published: 2022-04-21
Rated 5 out of 5 by from The tech support is very good! I had a problem with my state tax return. I paid estimated tax and applied portion of my 2020 refund to 2021 tax. But there is no way for me to state that. So, it turned out that I owe the state money. That is wrong, because the amount of money I gave to the state of Maryland is more than the amount of my 2021 state tax. This afternoon, I had chance to talk to one of your tech support experts, I did not remember his name. He was very patient to listen and figure out what is my problem. He guided me through several categories of payment and credit, and finally found where I can state my estimated tax payment. Then got where I can state how much I applied to 2021 tax from my 2020 refund. My problem was resolved. He spent more than one hour for that. He was so patient. I appreciate his effort, willingness to help, knowledge, and skill. I feel so lucky to have this expert to help me.
Date published: 2022-04-21
Rated 5 out of 5 by from TURBO TAX IS AWESOME AND EASY TO USE I DID NOT INTERACT WITH THE TAX PRO. THE SYSTEM WAS EASY TO USE AND I FELT COMFORTABLE WITH THE ONLINE REVIEW AND CHECK.
Date published: 2022-04-21
All TurboTax® Offerings Reviews - Page 511