TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Own a business
Student
Rated 2 out of 5 by from Lots of problems with Turbotax this year! I have been using Turbotax for more than a decade, and I was very disappointed with this year's version. In past years I was easily able to access help by phoning Turbotax. The automated computer responses and Help tab embedded in the Turbotax program were a total waste of time. I had trouble accessing my prior year returns to transfer the data (had to first download an Apple software update and convert from a download to a CD). Furthermore, I couldn't open forms to add simple information as bank routing and account numbers for a refund on my Hawaii state return. You still haven't remedied the problem of trying to print individual pages instead of the whole return (or if you can I couldn't figure out how to do it and as a consequence I have gone through reams of paper). Most of all, I object to the fact that you don't give a phone number for when folks are having difficulties using your product. That is not providing tax advice, it is rather customer service. I did that in past years. Now I guess I didn't pay enough for that option. Taxes are increasingly complicated, and I think phone advice in using your product should be included with the product. I used to be an enthusiastic supporter. Please improve services for next year!!!
Date published: 2021-03-25
Rated 5 out of 5 by from Nice simple and easy! Nice and easy, sweet and simple just the way I like it.
Date published: 2021-03-25
Rated 5 out of 5 by from TURBO TAX IS AWESOME VERY EASY HAD NO PROBLEMS COMPREHENDING AND FILING WAS VERY SIMPLE
Date published: 2021-03-25
Rated 5 out of 5 by from EASY TO USE TURBO TAX GETS EASIER EVERY YEAR. WE HAVE USED FOR SEVERAL YEARS.
Date published: 2021-03-25
Rated 3 out of 5 by from This will probably be the last year I use TurboTax This had always been my go-to for taxes, but now the price has doubled for an algorithm to do my taxes. I'm going to support local business if I will be paying the same amount.
Date published: 2021-03-25
Rated 5 out of 5 by from TUBOTAX IS WONDERFUL HAD A WONDERFUL EXPERIENCE MY ONLINE HELP WAS VERY HELPFUL
Date published: 2021-03-25
Rated 5 out of 5 by from Review My Turbo Tax Expert Katherine Patrick, completing my 2021 Income Tax, was FANTASTIC. Katherine answered all my questions promptly. My complicated 2020 Income tax was very complicated.
Date published: 2021-03-25
Rated 5 out of 5 by from So easy to use! Super easy to use. My daughter showed up, unexpectedly, in the middle of me doing my taxes and dropped off two kids and two dogs. I was still able to get my taxes done with 4 crazies running rampant through the house because of the simplicity of the service.
Date published: 2021-03-25
Rated 5 out of 5 by from TurboTax is great! I've used TurboTax for a number of years and never had trouble with it. It's very easy to use and can answer questions along the way. Checking everything at the end if good and I've never been audited.
Date published: 2021-03-25
Rated 4 out of 5 by from TurboTax is Much Easier than By Hand Using TurboTax to work my income tax is far easier than working it out by hand. I am retired and invest in the stock market. Much much easier with TurboTax than working it out by hand. I suspect that I overpaid back when I figured the 1040 taxes myself. The IRS instructions are so very complicated, trying to cover every possible situation makes them complex. The IRS instructions for Schedule D and Form 8949 are a bear. Thank you TurboTax, you saved me a lot of time and frustration.
Date published: 2021-03-25
All TurboTax® Offerings Reviews - Page 5090
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Lots of problems with Turbotax this year! I have been using Turbotax for more than a decade, and I was very disappointed with this year's version. In past years I was easily able to access help by phoning Turbotax. The automated computer responses and Help tab embedded in the Turbotax program were a total waste of time. I had trouble accessing my prior year returns to transfer the data (had to first download an Apple software update and convert from a download to a CD). Furthermore, I couldn't open forms to add simple information as bank routing and account numbers for a refund on my Hawaii state return. You still haven't remedied the problem of trying to print individual pages instead of the whole return (or if you can I couldn't figure out how to do it and as a consequence I have gone through reams of paper). Most of all, I object to the fact that you don't give a phone number for when folks are having difficulties using your product. That is not providing tax advice, it is rather customer service. I did that in past years. Now I guess I didn't pay enough for that option. Taxes are increasingly complicated, and I think phone advice in using your product should be included with the product. I used to be an enthusiastic supporter. Please improve services for next year!!!
Date published: 2021-03-25
Rated 5 out of 5 by from Nice simple and easy! Nice and easy, sweet and simple just the way I like it.
Date published: 2021-03-25
Rated 5 out of 5 by from TURBO TAX IS AWESOME VERY EASY HAD NO PROBLEMS COMPREHENDING AND FILING WAS VERY SIMPLE
Date published: 2021-03-25
Rated 5 out of 5 by from EASY TO USE TURBO TAX GETS EASIER EVERY YEAR. WE HAVE USED FOR SEVERAL YEARS.
Date published: 2021-03-25
Rated 3 out of 5 by from This will probably be the last year I use TurboTax This had always been my go-to for taxes, but now the price has doubled for an algorithm to do my taxes. I'm going to support local business if I will be paying the same amount.
Date published: 2021-03-25
Rated 5 out of 5 by from TUBOTAX IS WONDERFUL HAD A WONDERFUL EXPERIENCE MY ONLINE HELP WAS VERY HELPFUL
Date published: 2021-03-25
Rated 5 out of 5 by from Review My Turbo Tax Expert Katherine Patrick, completing my 2021 Income Tax, was FANTASTIC. Katherine answered all my questions promptly. My complicated 2020 Income tax was very complicated.
Date published: 2021-03-25
Rated 5 out of 5 by from So easy to use! Super easy to use. My daughter showed up, unexpectedly, in the middle of me doing my taxes and dropped off two kids and two dogs. I was still able to get my taxes done with 4 crazies running rampant through the house because of the simplicity of the service.
Date published: 2021-03-25
Rated 5 out of 5 by from TurboTax is great! I've used TurboTax for a number of years and never had trouble with it. It's very easy to use and can answer questions along the way. Checking everything at the end if good and I've never been audited.
Date published: 2021-03-25
Rated 4 out of 5 by from TurboTax is Much Easier than By Hand Using TurboTax to work my income tax is far easier than working it out by hand. I am retired and invest in the stock market. Much much easier with TurboTax than working it out by hand. I suspect that I overpaid back when I figured the 1040 taxes myself. The IRS instructions are so very complicated, trying to cover every possible situation makes them complex. The IRS instructions for Schedule D and Form 8949 are a bear. Thank you TurboTax, you saved me a lot of time and frustration.
Date published: 2021-03-25
All TurboTax® Offerings Reviews - Page 5090