TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 5 out of 5 by from good some W2 could not be imported. some W2 column does not match.
Date published: 2023-03-29
Rated 3 out of 5 by from Hard to Find What You Need Needed to do an Annualized Income Installment Method to account for a late year Roth conversion without which we had a penalty. Couldn't find any way to do that. We had bought the "Max" version and was able to find a phone number. I called it and the person who answered didn't know and told me I would have to upgrade to the highest level to have someone help me. Had to look at a prior year return and found the form we needed and had to search TurboTax for that form and its associated form and then I was able to complete the process. Overall, I thought the whole process was more confusing than prior years.
Date published: 2023-03-29
Rated 5 out of 5 by from Good Experience Well done as usual, easy to track, free help. Thank you
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax is great for a side hustle 8 years using and I love it. I know exactly how my taxes are done.
Date published: 2023-03-29
Rated 5 out of 5 by from user friendly several years using this product. It's an excellent product.
Date published: 2023-03-29
Rated 3 out of 5 by from It works. They love those extra fees and upgrades. They spend too much time trying to make fancy graphics that you get bogged down when trying to do an average tax return. It isn't cheap or super intuitive for the average tax user. They don't tell you how much it will cost until you are completely done and keep peddling upgrades that don't do you any good.
Date published: 2023-03-29
Rated 5 out of 5 by from Used Turbo Tax for Over 20 years Easy to follow along. I've had great success using the product.
Date published: 2023-03-29
Rated 3 out of 5 by from Sometimes Complicated Every year, something changes in how Turbo Tax presents. This year wa no exception. I don't find it that difficult but it does take me a lot of time to make sure my deductions DON'T exceed to standard.
Date published: 2023-03-29
Rated 3 out of 5 by from It’s ok Same as last year. Explanations to questions are generic and I had to go back and hunt for the correct places to enter forms that it did not prompt me to enter. Last year I had to amend my taxes because it allowed me to file without required info
Date published: 2023-03-29
Rated 5 out of 5 by from turbo tax is the way to go !! Happy with the very simple process and easy to use
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5089
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from good some W2 could not be imported. some W2 column does not match.
Date published: 2023-03-29
Rated 3 out of 5 by from Hard to Find What You Need Needed to do an Annualized Income Installment Method to account for a late year Roth conversion without which we had a penalty. Couldn't find any way to do that. We had bought the "Max" version and was able to find a phone number. I called it and the person who answered didn't know and told me I would have to upgrade to the highest level to have someone help me. Had to look at a prior year return and found the form we needed and had to search TurboTax for that form and its associated form and then I was able to complete the process. Overall, I thought the whole process was more confusing than prior years.
Date published: 2023-03-29
Rated 5 out of 5 by from Good Experience Well done as usual, easy to track, free help. Thank you
Date published: 2023-03-29
Rated 5 out of 5 by from Turbo Tax is great for a side hustle 8 years using and I love it. I know exactly how my taxes are done.
Date published: 2023-03-29
Rated 5 out of 5 by from user friendly several years using this product. It's an excellent product.
Date published: 2023-03-29
Rated 3 out of 5 by from It works. They love those extra fees and upgrades. They spend too much time trying to make fancy graphics that you get bogged down when trying to do an average tax return. It isn't cheap or super intuitive for the average tax user. They don't tell you how much it will cost until you are completely done and keep peddling upgrades that don't do you any good.
Date published: 2023-03-29
Rated 5 out of 5 by from Used Turbo Tax for Over 20 years Easy to follow along. I've had great success using the product.
Date published: 2023-03-29
Rated 3 out of 5 by from Sometimes Complicated Every year, something changes in how Turbo Tax presents. This year wa no exception. I don't find it that difficult but it does take me a lot of time to make sure my deductions DON'T exceed to standard.
Date published: 2023-03-29
Rated 3 out of 5 by from It’s ok Same as last year. Explanations to questions are generic and I had to go back and hunt for the correct places to enter forms that it did not prompt me to enter. Last year I had to amend my taxes because it allowed me to file without required info
Date published: 2023-03-29
Rated 5 out of 5 by from turbo tax is the way to go !! Happy with the very simple process and easy to use
Date published: 2023-03-29
All TurboTax® Offerings Reviews - Page 5089