TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 5 out of 5 by from TAX EXPERT CHERI IN TENNESSEE IS THE BEST Had questions regarding early 401k withdrawal relative to Covid 19 penalties and "disaster relief." Cherie in Tennessee assisted and was extremely kind, patient, professional and the most helpful tax expert one could hope to have help them.
Date published: 2022-04-19
Rated 3 out of 5 by from TurboTax is convenient TurboTax was able to remember my previous employers information saving time
Date published: 2022-04-19
Rated 5 out of 5 by from turbo tax is great easy to follow instructions, and each section was helpful
Date published: 2022-04-19
Rated 5 out of 5 by from Great Help, very easy and stress free! TurboTax is my GO-TO! Very seamless process. THANK YOU
Date published: 2022-04-19
Rated 5 out of 5 by from TURBO TAX SAVED ME A LOT OF STRESS I DID NOT THINK I COULD DO THIS, BUT TURBO COACHED ME RIGHT ON THROUGH
Date published: 2022-04-19
Rated 1 out of 5 by from Terrible!!! What happened?! Hire a CPA nxt time! I have filed with turbotax since I was 18 with minimal issues. This go around was absolutely terrible! Got the end, about to file, and tells me I have to upgrade federal ($59) to get the "lifetime learning credit ($106). So, sure, no big deal, clicked to upgrade. Well, it automatically requires you upgrade both federal and state, totally $108. So, I selected to opt out of the upgrade and go back to the free version. It deleted EVERYTHING! Had to start back at square one! AND THEN...I get to the end and it will not let me opt out of the upgraded version! and at this point I had already spent 2x as long doing my tax returns due to it deleting everything the first time. Called the number, waiting on hold, gave up. I ended up paying $108 for an "additional" $103 or 106. On top of that, it make my return late. Extra annoying because my credit card had a $20 rebate for turbotax orders over $34 that I could have used had I purchased it before midnight. I will not be using turbotax in the future.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is Awesome!! It has always been a great experience when using TurboTax to file my taxes. Any questions I had were answered immediately. Thank you!
Date published: 2022-04-19
Rated 5 out of 5 by from I love TurboTax Easy to use, explains step by step giving you confidence as you go
Date published: 2022-04-19
Rated 4 out of 5 by from Great Good and easy to use and very helpful and tells you how to do everything
Date published: 2022-04-19
Rated 2 out of 5 by from REMOVE PAYPAL OPTION FOR PAYMENT It was very frustrating to get to the end of the process. Pay via paypal option only to realize that the feature is unavailable. Even after waiting 75 minutes to speak with a live person, there was no solution presented.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 509
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TAX EXPERT CHERI IN TENNESSEE IS THE BEST Had questions regarding early 401k withdrawal relative to Covid 19 penalties and "disaster relief." Cherie in Tennessee assisted and was extremely kind, patient, professional and the most helpful tax expert one could hope to have help them.
Date published: 2022-04-19
Rated 3 out of 5 by from TurboTax is convenient TurboTax was able to remember my previous employers information saving time
Date published: 2022-04-19
Rated 5 out of 5 by from turbo tax is great easy to follow instructions, and each section was helpful
Date published: 2022-04-19
Rated 5 out of 5 by from Great Help, very easy and stress free! TurboTax is my GO-TO! Very seamless process. THANK YOU
Date published: 2022-04-19
Rated 5 out of 5 by from TURBO TAX SAVED ME A LOT OF STRESS I DID NOT THINK I COULD DO THIS, BUT TURBO COACHED ME RIGHT ON THROUGH
Date published: 2022-04-19
Rated 1 out of 5 by from Terrible!!! What happened?! Hire a CPA nxt time! I have filed with turbotax since I was 18 with minimal issues. This go around was absolutely terrible! Got the end, about to file, and tells me I have to upgrade federal ($59) to get the "lifetime learning credit ($106). So, sure, no big deal, clicked to upgrade. Well, it automatically requires you upgrade both federal and state, totally $108. So, I selected to opt out of the upgrade and go back to the free version. It deleted EVERYTHING! Had to start back at square one! AND THEN...I get to the end and it will not let me opt out of the upgraded version! and at this point I had already spent 2x as long doing my tax returns due to it deleting everything the first time. Called the number, waiting on hold, gave up. I ended up paying $108 for an "additional" $103 or 106. On top of that, it make my return late. Extra annoying because my credit card had a $20 rebate for turbotax orders over $34 that I could have used had I purchased it before midnight. I will not be using turbotax in the future.
Date published: 2022-04-19
Rated 5 out of 5 by from TurboTax is Awesome!! It has always been a great experience when using TurboTax to file my taxes. Any questions I had were answered immediately. Thank you!
Date published: 2022-04-19
Rated 5 out of 5 by from I love TurboTax Easy to use, explains step by step giving you confidence as you go
Date published: 2022-04-19
Rated 4 out of 5 by from Great Good and easy to use and very helpful and tells you how to do everything
Date published: 2022-04-19
Rated 2 out of 5 by from REMOVE PAYPAL OPTION FOR PAYMENT It was very frustrating to get to the end of the process. Pay via paypal option only to realize that the feature is unavailable. Even after waiting 75 minutes to speak with a live person, there was no solution presented.
Date published: 2022-04-19
All TurboTax® Offerings Reviews - Page 509