TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 3 out of 5 by from Disappointed with Turbo Tax Turbo Tax Deluxe was a disappointment for tax year 2021. The required updates were not ready until 3 March. Once the updates were received, specifically for the foreign tax credit associated with Form 1116 the program informed me that because there was a carryover credit from a previous year which required Schedule B the Turbo Tax software did not support being able to e-file either the Fed or State tax forms. The commentary within the software simply stated Form 1116 Schedule B would be available in a future product update. No mention of the timeframe thus you can only assume it will not be available for tax year 2021. Very disappointing given this would have been the first year in the past 30+ years that I would have received a refund and actually a sizable amount. I use this product to be able to e-file which increases the security of the transmission and reduces the timeframe to receive the refund. Given the COVID situation and the general state of the IRS this presents higher than normal risks to security and timeliness of processing. I also found that the import of financial data from the brokerage account did not transfer and/or integrate correctly causing me to manually input the financial date from the brokerage account statements. I have been using Turbo Tax for 20+ years and unfortunately the product has not matured. When I get the time I will be contacting customer service in an effort to get a refund for this years product.
Date published: 2022-03-04
Rated 5 out of 5 by from Grate Quick and easy would highly recommend to anyone who hates doing taxes
Date published: 2022-03-04
Rated 3 out of 5 by from Works fine, just too expensive The cost for filing keeps going up and the addons keep getting pushed more every year, but I'm not sure the service provided justifies the cost.
Date published: 2022-03-04
Rated 5 out of 5 by from It is great and easy It was very good and easy to go through the works for me
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax is great They helped me file quickly, correctly, and effectively
Date published: 2022-03-04
Rated 5 out of 5 by from Outstanding I spoke with a live agent and she was extremely helpful.
Date published: 2022-03-04
Rated 5 out of 5 by from great support great help with everything, really needed the help and they helped
Date published: 2022-03-04
Rated 5 out of 5 by from I like TurboTax - very reliable and safe The software is robust, reliable and guides you to save max , especially for self-employed people - this is more than just entering the W2
Date published: 2022-03-04
Rated 5 out of 5 by from OUTSTANDING TAX SOFTWARE Experienced TurboTax user, use of TurboTax Business for the first time continued to be easy to use.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax Easy It was very easy to use and easy to understand each step.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5079
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Disappointed with Turbo Tax Turbo Tax Deluxe was a disappointment for tax year 2021. The required updates were not ready until 3 March. Once the updates were received, specifically for the foreign tax credit associated with Form 1116 the program informed me that because there was a carryover credit from a previous year which required Schedule B the Turbo Tax software did not support being able to e-file either the Fed or State tax forms. The commentary within the software simply stated Form 1116 Schedule B would be available in a future product update. No mention of the timeframe thus you can only assume it will not be available for tax year 2021. Very disappointing given this would have been the first year in the past 30+ years that I would have received a refund and actually a sizable amount. I use this product to be able to e-file which increases the security of the transmission and reduces the timeframe to receive the refund. Given the COVID situation and the general state of the IRS this presents higher than normal risks to security and timeliness of processing. I also found that the import of financial data from the brokerage account did not transfer and/or integrate correctly causing me to manually input the financial date from the brokerage account statements. I have been using Turbo Tax for 20+ years and unfortunately the product has not matured. When I get the time I will be contacting customer service in an effort to get a refund for this years product.
Date published: 2022-03-04
Rated 5 out of 5 by from Grate Quick and easy would highly recommend to anyone who hates doing taxes
Date published: 2022-03-04
Rated 3 out of 5 by from Works fine, just too expensive The cost for filing keeps going up and the addons keep getting pushed more every year, but I'm not sure the service provided justifies the cost.
Date published: 2022-03-04
Rated 5 out of 5 by from It is great and easy It was very good and easy to go through the works for me
Date published: 2022-03-04
Rated 5 out of 5 by from TurboTax is great They helped me file quickly, correctly, and effectively
Date published: 2022-03-04
Rated 5 out of 5 by from Outstanding I spoke with a live agent and she was extremely helpful.
Date published: 2022-03-04
Rated 5 out of 5 by from great support great help with everything, really needed the help and they helped
Date published: 2022-03-04
Rated 5 out of 5 by from I like TurboTax - very reliable and safe The software is robust, reliable and guides you to save max , especially for self-employed people - this is more than just entering the W2
Date published: 2022-03-04
Rated 5 out of 5 by from OUTSTANDING TAX SOFTWARE Experienced TurboTax user, use of TurboTax Business for the first time continued to be easy to use.
Date published: 2022-03-04
Rated 5 out of 5 by from Turbo Tax Easy It was very easy to use and easy to understand each step.
Date published: 2022-03-04
All TurboTax® Offerings Reviews - Page 5079