TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

(4.6/5 | 294023 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 2 out of 5 by from Tax Forms Lacking Especially For EV Having to wait well over a month to file my taxes simply because TurboTax didn't digitize the EV purchase and AMT forms is ridiculous. I have always used free programs but tried this on a whim from costco and sorely regret it now. Hopefully Costco will credit me back for the purchase since I would not have purchased if I knew what a lazy bunch of people worked on this product.
Date published: 2022-03-12
Rated 5 out of 5 by from Easy to use and navigate. Turbo tax helped my figure out the taxes, expenses and deduction for my side line business. Saved me money.
Date published: 2022-03-12
Rated 5 out of 5 by from Good tax product Have used this for years and very good product. If you need to answer questions they give you a link on the IRS website.
Date published: 2022-03-12
Rated 4 out of 5 by from Turbotax is so good Turbo tax is good.it is focus on the income and expenses if i had any mistake tax system gave correction.
Date published: 2022-03-12
Rated 5 out of 5 by from as always, fast and easy Been doing my taxes via Turbo Tax for years. Wish the government would make it easier on us old folks. You have a great product
Date published: 2022-03-12
Rated 2 out of 5 by from Turbo Tax for MAC had some disappointments. I have used Turbo Tax for Windows for about 12 years. This year I am using the MAC versions. There were quite a few bugs in the process an (initially) in the calculations. The calculations were apparently corrected by an update. The review called out a line in error but did not say what the line referred to. I could not move forward in the process. After much research, I found it to be a number for the Child Tax Credit which I had not used at all. I had to manually delete the form and still had to give 0. in response to the review because it kept putting it back. Pulling down W2s was incorrect also. I had a W2 that I had to manually key in. Then I was downloading my spouse's W2 and it looked like it did it but then presented me with a screen to input all of the information. After entering everything manually it went back to the W2 screen an had an additional W2 with my name and my spouse's numbers. Here was the missing download information. How disappointing. Also, initially the numbers were calculated incorrectly for the Affordable Care Act adjustments. That seemed to be corrected by an update later. Is there no QA done on this product. I don't know if these issues existed on the Window's version but my first MAC experience left me less than impressed.
Date published: 2022-03-12
Rated 2 out of 5 by from 2021 product not as good as past product didn't transfer past 1099rs fully from 2020 and would not e-send Fed or State forms without updating although program indicated it was updated. Had to remove program and reinstall. Made doing taxes this year more difficult than it should have been
Date published: 2022-03-12
Rated 5 out of 5 by from I enjoy using TurboTax and do my taxes myself. They cover everything imaginable to make sure you get the most out of your return. I appreciate that.
Date published: 2022-03-12
Rated 5 out of 5 by from Love it My representative was very helpful and very knowledgeable
Date published: 2022-03-12
Rated 2 out of 5 by from Was disappointed this year. Turbotax was more confusing this year. There were more forms. I am not sure it is correct!
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 5068
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Tax Forms Lacking Especially For EV Having to wait well over a month to file my taxes simply because TurboTax didn't digitize the EV purchase and AMT forms is ridiculous. I have always used free programs but tried this on a whim from costco and sorely regret it now. Hopefully Costco will credit me back for the purchase since I would not have purchased if I knew what a lazy bunch of people worked on this product.
Date published: 2022-03-12
Rated 5 out of 5 by from Easy to use and navigate. Turbo tax helped my figure out the taxes, expenses and deduction for my side line business. Saved me money.
Date published: 2022-03-12
Rated 5 out of 5 by from Good tax product Have used this for years and very good product. If you need to answer questions they give you a link on the IRS website.
Date published: 2022-03-12
Rated 4 out of 5 by from Turbotax is so good Turbo tax is good.it is focus on the income and expenses if i had any mistake tax system gave correction.
Date published: 2022-03-12
Rated 5 out of 5 by from as always, fast and easy Been doing my taxes via Turbo Tax for years. Wish the government would make it easier on us old folks. You have a great product
Date published: 2022-03-12
Rated 2 out of 5 by from Turbo Tax for MAC had some disappointments. I have used Turbo Tax for Windows for about 12 years. This year I am using the MAC versions. There were quite a few bugs in the process an (initially) in the calculations. The calculations were apparently corrected by an update. The review called out a line in error but did not say what the line referred to. I could not move forward in the process. After much research, I found it to be a number for the Child Tax Credit which I had not used at all. I had to manually delete the form and still had to give 0. in response to the review because it kept putting it back. Pulling down W2s was incorrect also. I had a W2 that I had to manually key in. Then I was downloading my spouse's W2 and it looked like it did it but then presented me with a screen to input all of the information. After entering everything manually it went back to the W2 screen an had an additional W2 with my name and my spouse's numbers. Here was the missing download information. How disappointing. Also, initially the numbers were calculated incorrectly for the Affordable Care Act adjustments. That seemed to be corrected by an update later. Is there no QA done on this product. I don't know if these issues existed on the Window's version but my first MAC experience left me less than impressed.
Date published: 2022-03-12
Rated 2 out of 5 by from 2021 product not as good as past product didn't transfer past 1099rs fully from 2020 and would not e-send Fed or State forms without updating although program indicated it was updated. Had to remove program and reinstall. Made doing taxes this year more difficult than it should have been
Date published: 2022-03-12
Rated 5 out of 5 by from I enjoy using TurboTax and do my taxes myself. They cover everything imaginable to make sure you get the most out of your return. I appreciate that.
Date published: 2022-03-12
Rated 5 out of 5 by from Love it My representative was very helpful and very knowledgeable
Date published: 2022-03-12
Rated 2 out of 5 by from Was disappointed this year. Turbotax was more confusing this year. There were more forms. I am not sure it is correct!
Date published: 2022-03-12
All TurboTax® Offerings Reviews - Page 5068