TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
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Rated 4 out of 5 by from Excellent Federal Interview, OK State Interviews State returns need better interview questions. Some are very vague and require additional, independent research to prepare and provide a proper response. E-filing can be significantly improved by entering bank account credentials once to apply to ALL federal and state refunds (or payments) or, at least, present the option to utilize the same bank account.
Date published: 2022-03-06
Rated 5 out of 5 by from came back to turbotax got stuck on foreign income screen associated with Form 1116. The live expert , Nadine, rescued me. from there it was all the way to finish.
Date published: 2022-03-06
Rated 4 out of 5 by from TurboTax is great I like TurboTax. Helps simplify the IRS forms. EXCEPT the TurboTax handling of foreign taxes paid (say by mutual funds, EFT's) is poor. TurboTax basically just presents Form 1116 which really is not easy to understand relative to reporting taxes paid by country.
Date published: 2022-03-06
Rated 1 out of 5 by from Watch out for the sneaky fees I used turbo tax only because I had trouble getting an appointment scheduled. Free my foot. Next year I’ll avoid the process
Date published: 2022-03-06
Rated 1 out of 5 by from Hidden fees over and over. Always hit with hidden fees with this product. Every year.
Date published: 2022-03-06
Rated 2 out of 5 by from Cost goes up, product goes down This year's turbo tax introduced several poorly designed collection flows. First, when starting it would not allow me to look at prior tax documents. I had to start the 2021s tax flow before I could review my prior documents within TurboTax. Second, stopping and starting put me in different places. At one point I completed Federal and was onto State. I stepped away and when I came back was put back into Federal and had to re-answer a significant number of questions. If I jumped back manually I again would have to re-answer questions. Whether this was intentional via design requirements or system defects it was a poor experience. Third, I had already paid, reviewed Federal twice (one before state taxes and another before paying) but yet we found an issue upon submission? How is that possible? Fourth, I am authenticated, paid, and then we need a Captcha to submit the form? Every year the price goes up and every year the product and experience go down.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax is fast and easy to use. Like that it stores info year to year.
Date published: 2022-03-06
Rated 5 out of 5 by from Cant DO IT without MY Turbo Tax!!!!!! I have been using Turbo Tax for years and I have NEVER been disappointed. Turbo Tax is the secures, safes way to file your own taxes. I simply love Turbo Tax.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbotax is GREAT It is a step-by-step process that is very simple to follow.
Date published: 2022-03-06
Rated 5 out of 5 by from Awesome fast and easy. was absolutely simple it took no time. will definitely be using the turbo tax website again nest tax year
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5047
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Excellent Federal Interview, OK State Interviews State returns need better interview questions. Some are very vague and require additional, independent research to prepare and provide a proper response. E-filing can be significantly improved by entering bank account credentials once to apply to ALL federal and state refunds (or payments) or, at least, present the option to utilize the same bank account.
Date published: 2022-03-06
Rated 5 out of 5 by from came back to turbotax got stuck on foreign income screen associated with Form 1116. The live expert , Nadine, rescued me. from there it was all the way to finish.
Date published: 2022-03-06
Rated 4 out of 5 by from TurboTax is great I like TurboTax. Helps simplify the IRS forms. EXCEPT the TurboTax handling of foreign taxes paid (say by mutual funds, EFT's) is poor. TurboTax basically just presents Form 1116 which really is not easy to understand relative to reporting taxes paid by country.
Date published: 2022-03-06
Rated 1 out of 5 by from Watch out for the sneaky fees I used turbo tax only because I had trouble getting an appointment scheduled. Free my foot. Next year I’ll avoid the process
Date published: 2022-03-06
Rated 1 out of 5 by from Hidden fees over and over. Always hit with hidden fees with this product. Every year.
Date published: 2022-03-06
Rated 2 out of 5 by from Cost goes up, product goes down This year's turbo tax introduced several poorly designed collection flows. First, when starting it would not allow me to look at prior tax documents. I had to start the 2021s tax flow before I could review my prior documents within TurboTax. Second, stopping and starting put me in different places. At one point I completed Federal and was onto State. I stepped away and when I came back was put back into Federal and had to re-answer a significant number of questions. If I jumped back manually I again would have to re-answer questions. Whether this was intentional via design requirements or system defects it was a poor experience. Third, I had already paid, reviewed Federal twice (one before state taxes and another before paying) but yet we found an issue upon submission? How is that possible? Fourth, I am authenticated, paid, and then we need a Captcha to submit the form? Every year the price goes up and every year the product and experience go down.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax is fast and easy to use. Like that it stores info year to year.
Date published: 2022-03-06
Rated 5 out of 5 by from Cant DO IT without MY Turbo Tax!!!!!! I have been using Turbo Tax for years and I have NEVER been disappointed. Turbo Tax is the secures, safes way to file your own taxes. I simply love Turbo Tax.
Date published: 2022-03-06
Rated 5 out of 5 by from Turbotax is GREAT It is a step-by-step process that is very simple to follow.
Date published: 2022-03-06
Rated 5 out of 5 by from Awesome fast and easy. was absolutely simple it took no time. will definitely be using the turbo tax website again nest tax year
Date published: 2022-03-06
All TurboTax® Offerings Reviews - Page 5047