TURBOTAX CUSTOMER REVIEWS
TurboTax Product Reviews
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TurboTax Online
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Rated 2 out of 5 by
M Conn from
Usually great, but super shady extra charge
I usually love this service and have been using it for years but each year it seems to get more difficult to say "NO" to the Premium/ extra charges. This year for instance, I must have chosen the basic package 5-10 times, saying no thank you to the premium service and somehow at the end they snuck in an additional charge for "Premium" services. It still took me an hour and a half of my own time to file my own taxes using TurboTax.
Date published: 2022-03-05
Rated 3 out of 5 by
cllide from
Turbotax is good
some of the questions was confusing I have been using the turbotax site for sometime now but every year it seems to get more complex. I am 70 retired so most of the questions dont pertain to me. seems like there could be a shortened version for seniors that need a version like that please think about us. I may not be here to use it but might help the next senior trying to do theirs. thank you. I did my own and the price was a bit much. we understand things are going up but not much more on SSI for sure.
Date published: 2022-03-05
Rated 5 out of 5 by
Mascurse from
A relaxing and comforting tax return
Michael was fantastic and extremely patient with my questions and the delays in my documentation. I really appreciate all of his help! Go Team Hope!
Date published: 2022-03-05
Rated 1 out of 5 by
NOT HAPPY now what from
Sucks... probably will not use it next year.
If you don't E-File your state return, the software doesn't carry over the banking information from your Federal return. YOU SHOULD ALLOW THIS AS AN OPTION... even if you choose to mail it in! YOU DID IT IN YEARS PAST!
Date published: 2022-03-05
Rated 5 out of 5 by
Corbor from
Made navigating tax stuff with stocks easier
Newbie with doing taxes with stocks/crypto involved but TT made it less of a headache
Date published: 2022-03-05
Rated 5 out of 5 by
hoggydog38 from
Awesome
Good and well loved everything about it and will be using it again
Date published: 2022-03-05
Rated 5 out of 5 by
Meg1203 from
So helpful
For the first time since filing taxes, I actually had to use the live agents and use them several times. They were all so helpful, patient, and kind!
Date published: 2022-03-05
Rated 2 out of 5 by
MFM47 from
Turbotax has changed.
I have used TurboTax for decades. I have always enjoyed using it. I do know know what has happened this year but the CD version, which I have always used, no longer has the calculator which saved time. For a reason I do not know, it would not bring all of my prior information over into the current return. I had to insert much of it and I was not able to compare figures with last year as I normally do. Almost all of the cells had $0 instead of last year's figures. There was an additional issue that I had to find a workaround because it wouldn't save the current year to my hard drive. I am not sure what to do about tax preparation in future. Turbotax has always been wonderful, but this year I am disappointed.
Date published: 2022-03-05
Rated 5 out of 5 by
Mucho5678945 from
Turbotax is great
Richard did a wonderful job, thank you! Very thorough!
Date published: 2022-03-05
Rated 1 out of 5 by
BM94 from
Very hard to import cryptocurrency data
Had to resort to 3rd party software to transfer my cryptocurrency data to Turbotax. The online version seems to be better than the CD version in this regard but still doesn't have great compatibility with cryptocurrency exchanges.
All TurboTax® Offerings Reviews - Page 5046
Date published: 2022-03-05
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
TurboTax Full Service
Rated 2 out of 5 by
M Conn from
Usually great, but super shady extra charge
I usually love this service and have been using it for years but each year it seems to get more difficult to say "NO" to the Premium/ extra charges. This year for instance, I must have chosen the basic package 5-10 times, saying no thank you to the premium service and somehow at the end they snuck in an additional charge for "Premium" services. It still took me an hour and a half of my own time to file my own taxes using TurboTax.
Date published: 2022-03-05
Rated 3 out of 5 by
cllide from
Turbotax is good
some of the questions was confusing I have been using the turbotax site for sometime now but every year it seems to get more complex. I am 70 retired so most of the questions dont pertain to me. seems like there could be a shortened version for seniors that need a version like that please think about us. I may not be here to use it but might help the next senior trying to do theirs. thank you. I did my own and the price was a bit much. we understand things are going up but not much more on SSI for sure.
Date published: 2022-03-05
Rated 5 out of 5 by
Mascurse from
A relaxing and comforting tax return
Michael was fantastic and extremely patient with my questions and the delays in my documentation. I really appreciate all of his help! Go Team Hope!
Date published: 2022-03-05
Rated 1 out of 5 by
NOT HAPPY now what from
Sucks... probably will not use it next year.
If you don't E-File your state return, the software doesn't carry over the banking information from your Federal return. YOU SHOULD ALLOW THIS AS AN OPTION... even if you choose to mail it in! YOU DID IT IN YEARS PAST!
Date published: 2022-03-05
Rated 5 out of 5 by
Corbor from
Made navigating tax stuff with stocks easier
Newbie with doing taxes with stocks/crypto involved but TT made it less of a headache
Date published: 2022-03-05
Rated 5 out of 5 by
hoggydog38 from
Awesome
Good and well loved everything about it and will be using it again
Date published: 2022-03-05
Rated 5 out of 5 by
Meg1203 from
So helpful
For the first time since filing taxes, I actually had to use the live agents and use them several times. They were all so helpful, patient, and kind!
Date published: 2022-03-05
Rated 2 out of 5 by
MFM47 from
Turbotax has changed.
I have used TurboTax for decades. I have always enjoyed using it. I do know know what has happened this year but the CD version, which I have always used, no longer has the calculator which saved time. For a reason I do not know, it would not bring all of my prior information over into the current return. I had to insert much of it and I was not able to compare figures with last year as I normally do. Almost all of the cells had $0 instead of last year's figures. There was an additional issue that I had to find a workaround because it wouldn't save the current year to my hard drive. I am not sure what to do about tax preparation in future. Turbotax has always been wonderful, but this year I am disappointed.
Date published: 2022-03-05
Rated 5 out of 5 by
Mucho5678945 from
Turbotax is great
Richard did a wonderful job, thank you! Very thorough!
Date published: 2022-03-05
Rated 1 out of 5 by
BM94 from
Very hard to import cryptocurrency data
Had to resort to 3rd party software to transfer my cryptocurrency data to Turbotax. The online version seems to be better than the CD version in this regard but still doesn't have great compatibility with cryptocurrency exchanges.
All TurboTax® Offerings Reviews - Page 5046
Date published: 2022-03-05