TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

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Rated 2 out of 5 by from Usually great, but super shady extra charge I usually love this service and have been using it for years but each year it seems to get more difficult to say "NO" to the Premium/ extra charges. This year for instance, I must have chosen the basic package 5-10 times, saying no thank you to the premium service and somehow at the end they snuck in an additional charge for "Premium" services. It still took me an hour and a half of my own time to file my own taxes using TurboTax.
Date published: 2022-03-05
Rated 3 out of 5 by from Turbotax is good some of the questions was confusing I have been using the turbotax site for sometime now but every year it seems to get more complex. I am 70 retired so most of the questions dont pertain to me. seems like there could be a shortened version for seniors that need a version like that please think about us. I may not be here to use it but might help the next senior trying to do theirs. thank you. I did my own and the price was a bit much. we understand things are going up but not much more on SSI for sure.
Date published: 2022-03-05
Rated 5 out of 5 by from A relaxing and comforting tax return Michael was fantastic and extremely patient with my questions and the delays in my documentation. I really appreciate all of his help! Go Team Hope!
Date published: 2022-03-05
Rated 1 out of 5 by from Sucks... probably will not use it next year. If you don't E-File your state return, the software doesn't carry over the banking information from your Federal return. YOU SHOULD ALLOW THIS AS AN OPTION... even if you choose to mail it in! YOU DID IT IN YEARS PAST!
Date published: 2022-03-05
Rated 5 out of 5 by from Made navigating tax stuff with stocks easier Newbie with doing taxes with stocks/crypto involved but TT made it less of a headache
Date published: 2022-03-05
Rated 5 out of 5 by from Awesome Good and well loved everything about it and will be using it again
Date published: 2022-03-05
Rated 5 out of 5 by from So helpful For the first time since filing taxes, I actually had to use the live agents and use them several times. They were all so helpful, patient, and kind!
Date published: 2022-03-05
Rated 2 out of 5 by from Turbotax has changed. I have used TurboTax for decades. I have always enjoyed using it. I do know know what has happened this year but the CD version, which I have always used, no longer has the calculator which saved time. For a reason I do not know, it would not bring all of my prior information over into the current return. I had to insert much of it and I was not able to compare figures with last year as I normally do. Almost all of the cells had $0 instead of last year's figures. There was an additional issue that I had to find a workaround because it wouldn't save the current year to my hard drive. I am not sure what to do about tax preparation in future. Turbotax has always been wonderful, but this year I am disappointed.
Date published: 2022-03-05
Rated 5 out of 5 by from Turbotax is great Richard did a wonderful job, thank you! Very thorough!
Date published: 2022-03-05
Rated 1 out of 5 by from Very hard to import cryptocurrency data Had to resort to 3rd party software to transfer my cryptocurrency data to Turbotax. The online version seems to be better than the CD version in this regard but still doesn't have great compatibility with cryptocurrency exchanges.
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 5046
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Usually great, but super shady extra charge I usually love this service and have been using it for years but each year it seems to get more difficult to say "NO" to the Premium/ extra charges. This year for instance, I must have chosen the basic package 5-10 times, saying no thank you to the premium service and somehow at the end they snuck in an additional charge for "Premium" services. It still took me an hour and a half of my own time to file my own taxes using TurboTax.
Date published: 2022-03-05
Rated 3 out of 5 by from Turbotax is good some of the questions was confusing I have been using the turbotax site for sometime now but every year it seems to get more complex. I am 70 retired so most of the questions dont pertain to me. seems like there could be a shortened version for seniors that need a version like that please think about us. I may not be here to use it but might help the next senior trying to do theirs. thank you. I did my own and the price was a bit much. we understand things are going up but not much more on SSI for sure.
Date published: 2022-03-05
Rated 5 out of 5 by from A relaxing and comforting tax return Michael was fantastic and extremely patient with my questions and the delays in my documentation. I really appreciate all of his help! Go Team Hope!
Date published: 2022-03-05
Rated 1 out of 5 by from Sucks... probably will not use it next year. If you don't E-File your state return, the software doesn't carry over the banking information from your Federal return. YOU SHOULD ALLOW THIS AS AN OPTION... even if you choose to mail it in! YOU DID IT IN YEARS PAST!
Date published: 2022-03-05
Rated 5 out of 5 by from Made navigating tax stuff with stocks easier Newbie with doing taxes with stocks/crypto involved but TT made it less of a headache
Date published: 2022-03-05
Rated 5 out of 5 by from Awesome Good and well loved everything about it and will be using it again
Date published: 2022-03-05
Rated 5 out of 5 by from So helpful For the first time since filing taxes, I actually had to use the live agents and use them several times. They were all so helpful, patient, and kind!
Date published: 2022-03-05
Rated 2 out of 5 by from Turbotax has changed. I have used TurboTax for decades. I have always enjoyed using it. I do know know what has happened this year but the CD version, which I have always used, no longer has the calculator which saved time. For a reason I do not know, it would not bring all of my prior information over into the current return. I had to insert much of it and I was not able to compare figures with last year as I normally do. Almost all of the cells had $0 instead of last year's figures. There was an additional issue that I had to find a workaround because it wouldn't save the current year to my hard drive. I am not sure what to do about tax preparation in future. Turbotax has always been wonderful, but this year I am disappointed.
Date published: 2022-03-05
Rated 5 out of 5 by from Turbotax is great Richard did a wonderful job, thank you! Very thorough!
Date published: 2022-03-05
Rated 1 out of 5 by from Very hard to import cryptocurrency data Had to resort to 3rd party software to transfer my cryptocurrency data to Turbotax. The online version seems to be better than the CD version in this regard but still doesn't have great compatibility with cryptocurrency exchanges.
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 5046