TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax is Awesome This is my first year with Turbo tax Expert. They were very knowledgeable and guided me very well
Date published: 2022-04-22
Rated 4 out of 5 by from TurboTax Helped While TurboTax did help, I feel like it asks too many questions about stuff that didn't pertain to me...
Date published: 2022-04-22
Rated 1 out of 5 by from Horrible service Horrible software. 3 different agents assign without notification. My last year taxes ( wish I filed using turbo tax full service) were filed incorrectly and I needed to complete an ammendment wish was a nightmare.
Date published: 2022-04-22
Rated 4 out of 5 by from TurboTax is a great website TurboTax was very hard to contact. I had to wait 1.5 months for my tax to be filed and for the first time had to file for an extension. Otherwise they were awesome! great experts and easy to use interface
Date published: 2022-04-22
Rated 1 out of 5 by from Horrible product. Won't use again. Navigation of this product is ridiculous. Why not just fill out the forms instead of answering questions that may or may not lead to a correctly filed return? Customer service is non-existent. It asked "how would you like to contact us?" but only gave one option; a phone call. After 4 attempts and 4 different non-functional numbers provided, I quit trying. I had a return rejected by the IRS due to an improper entry of a 1098-T. Nice of TT to let me know, but it would have been better if the dependent's information was properly linked to the taxpayers. This should have been caught before submission. The program serves very poorly to go back and check or modify entries.
Date published: 2022-04-22
Rated 4 out of 5 by from TurboTax is awesome I had a great experience with TurboTax next year I'll use TurboTax again they are great
Date published: 2022-04-22
Rated 5 out of 5 by from AWESOME AMAZING SOFTWARE, EASY TO USE. A+A++++++++++++++++++
Date published: 2022-04-22
Rated 5 out of 5 by from Thorough They caught my mistake overnight I was very happy about that
Date published: 2022-04-22
Rated 5 out of 5 by from Turbotax is excellent Is the second time I used turbotax the first time I did it myself, but this time I needed help from the experts. I had a great experience the staff was polite and treat me with respect I recommend this service to others.
Date published: 2022-04-22
Rated 2 out of 5 by from Problems with transmitting payments and forms Not a good experience this year due to rejection of forms by state and fed. Fed cleared after advise from Turbo Tax to change adjusted gross income to zero for 2020. Filling out the forms was good, support staff knowledge and professional was very good, even thought the end result is not good as we never could get state form to go. So for the fisrt time in 30 years I am unable to file state taxes. There is a disconnect between turbo tax and federal and state tax codes. You would think that with the length of time Turbo Tax has been around these types of loop holes could have been fixed. Being that it took multiple times for fed to pass and state never did get accepted, it is tough to give a good rating, even though this may not be result from Turbo Tax problems, it is a problem for end user, The time invested to try pay taxes and submit forms is beyond acceptable.
Date published: 2022-04-22
All TurboTax® Offerings Reviews - Page 505
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Awesome This is my first year with Turbo tax Expert. They were very knowledgeable and guided me very well
Date published: 2022-04-22
Rated 4 out of 5 by from TurboTax Helped While TurboTax did help, I feel like it asks too many questions about stuff that didn't pertain to me...
Date published: 2022-04-22
Rated 1 out of 5 by from Horrible service Horrible software. 3 different agents assign without notification. My last year taxes ( wish I filed using turbo tax full service) were filed incorrectly and I needed to complete an ammendment wish was a nightmare.
Date published: 2022-04-22
Rated 4 out of 5 by from TurboTax is a great website TurboTax was very hard to contact. I had to wait 1.5 months for my tax to be filed and for the first time had to file for an extension. Otherwise they were awesome! great experts and easy to use interface
Date published: 2022-04-22
Rated 1 out of 5 by from Horrible product. Won't use again. Navigation of this product is ridiculous. Why not just fill out the forms instead of answering questions that may or may not lead to a correctly filed return? Customer service is non-existent. It asked "how would you like to contact us?" but only gave one option; a phone call. After 4 attempts and 4 different non-functional numbers provided, I quit trying. I had a return rejected by the IRS due to an improper entry of a 1098-T. Nice of TT to let me know, but it would have been better if the dependent's information was properly linked to the taxpayers. This should have been caught before submission. The program serves very poorly to go back and check or modify entries.
Date published: 2022-04-22
Rated 4 out of 5 by from TurboTax is awesome I had a great experience with TurboTax next year I'll use TurboTax again they are great
Date published: 2022-04-22
Rated 5 out of 5 by from AWESOME AMAZING SOFTWARE, EASY TO USE. A+A++++++++++++++++++
Date published: 2022-04-22
Rated 5 out of 5 by from Thorough They caught my mistake overnight I was very happy about that
Date published: 2022-04-22
Rated 5 out of 5 by from Turbotax is excellent Is the second time I used turbotax the first time I did it myself, but this time I needed help from the experts. I had a great experience the staff was polite and treat me with respect I recommend this service to others.
Date published: 2022-04-22
Rated 2 out of 5 by from Problems with transmitting payments and forms Not a good experience this year due to rejection of forms by state and fed. Fed cleared after advise from Turbo Tax to change adjusted gross income to zero for 2020. Filling out the forms was good, support staff knowledge and professional was very good, even thought the end result is not good as we never could get state form to go. So for the fisrt time in 30 years I am unable to file state taxes. There is a disconnect between turbo tax and federal and state tax codes. You would think that with the length of time Turbo Tax has been around these types of loop holes could have been fixed. Being that it took multiple times for fed to pass and state never did get accepted, it is tough to give a good rating, even though this may not be result from Turbo Tax problems, it is a problem for end user, The time invested to try pay taxes and submit forms is beyond acceptable.
Date published: 2022-04-22
All TurboTax® Offerings Reviews - Page 505