TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is the
#1 best-selling tax software.

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Rated 3 out of 5 by from Make your e-filing system work better! The basic calculations for Turbotax worked fine, although out-of-pocket expenses for charitable work needs tweaking. My major complaint came with e-filing, and this is the second year I have had trouble. I could not e-file my state taxes because Intuit made it IMPOSSIBLE for me to pay the filing fee with my credit card. Why? Because of a screen resolution compatibility problem. I have a laptop with a high resolution screen and I should not be penalized because Intuit can't handle that resolution well enough. FIX THAT!
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax makes my life easier when it's time to file my income tax. Their step by step directions are very helpful and the support is wonderful. I've used Turbo Tax for the past few years and I am extremely happy with the product. I plan to use it in the years to come.
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax is easy and I feel confident that my taxes are done accurately! Its a relief not having to worry about making a mistake. Everything is checked and double checked.
Date published: 2022-03-05
Rated 5 out of 5 by from . My tax export was great. Knows what he's doing......
Date published: 2022-03-05
Rated 5 out of 5 by from Love TurboTax TurboTax makes it easy to file your returns without paying someone to do the preparation.
Date published: 2022-03-05
Rated 4 out of 5 by from TurboTax is "Good" I have been using TurboTax for more than 20 years. Yes, I keep coming back because it works and I have been able to use it to file my Federal & State Taxes. There are lots of GREAT things about it. However, there are some things that are just annoying and problematic. This year for example, I received an error when trying to E File. There was no error code, just a cryptic message that there was form ( NO FORM NUMBER GIVEN) that was keeping me from filing. Only after time with their tech support was I made aware of the fact that a federal form was needed for my state form and that from had not yet been coded by TurboTax.
Date published: 2022-03-05
Rated 2 out of 5 by from Like It, but I Could Love It The experience is usually pretty easy with TurboTax, however they are constantly asking if I want to upgrade my services. I can understand asking twice, but I was asked SIX TIMES if I wanted to upgrade and the answer was always "no." Would like my choices respected next time. Further more, I am frustrated when they ask me to upload my document, then I end up typing half of the information anyway. This system needs to be refined. It is honestly a little pointless right now. I love how easy it all is, but the price and the fact that e-filing makes me lose part of my return is ridiculous. I thought online was supposed to make things more simple, and paying more for my services doesn't equate to simplicity to me. All in all, it's a fast, easy process, but it could be more simplified to actually do what it says it is doing, it could be far cheaper, and it could put more effort into the online system and respecting my wishes as a customer when I say "no."
Date published: 2022-03-05
Rated 1 out of 5 by from Program will lead you right off the cliff I've noticed over the years this product getting worse and worse. Rhode Island filing went completely wrong. Your "checking" process is not clear at all. Maybe on the federal level you do okay. But I got NO HELP from your software. Your software lead me right off the cliff. Now I get to play the IRS game this year. I'm not an accountant, but I've been using this software for years. ALL DONE. I am so frustrated with the lack of information the program gives you when there is an "error"... But they let you file anyway.. Yeah that's great.
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo tax returen Online assistance was very good. Ever thing was great. Thank you.
Date published: 2022-03-05
Rated 5 out of 5 by from Always been happy with TurboTax for Business... Aside from 2-3 quirky things (pretty normal for online products) that happened during the review process this is a GREAT way to file taxes. I wish TurboTax for Business would also e-File my State tax return.
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 5036
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Make your e-filing system work better! The basic calculations for Turbotax worked fine, although out-of-pocket expenses for charitable work needs tweaking. My major complaint came with e-filing, and this is the second year I have had trouble. I could not e-file my state taxes because Intuit made it IMPOSSIBLE for me to pay the filing fee with my credit card. Why? Because of a screen resolution compatibility problem. I have a laptop with a high resolution screen and I should not be penalized because Intuit can't handle that resolution well enough. FIX THAT!
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo Tax is Great Turbo Tax makes my life easier when it's time to file my income tax. Their step by step directions are very helpful and the support is wonderful. I've used Turbo Tax for the past few years and I am extremely happy with the product. I plan to use it in the years to come.
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo Tax is Awesome! Turbo Tax is easy and I feel confident that my taxes are done accurately! Its a relief not having to worry about making a mistake. Everything is checked and double checked.
Date published: 2022-03-05
Rated 5 out of 5 by from . My tax export was great. Knows what he's doing......
Date published: 2022-03-05
Rated 5 out of 5 by from Love TurboTax TurboTax makes it easy to file your returns without paying someone to do the preparation.
Date published: 2022-03-05
Rated 4 out of 5 by from TurboTax is "Good" I have been using TurboTax for more than 20 years. Yes, I keep coming back because it works and I have been able to use it to file my Federal & State Taxes. There are lots of GREAT things about it. However, there are some things that are just annoying and problematic. This year for example, I received an error when trying to E File. There was no error code, just a cryptic message that there was form ( NO FORM NUMBER GIVEN) that was keeping me from filing. Only after time with their tech support was I made aware of the fact that a federal form was needed for my state form and that from had not yet been coded by TurboTax.
Date published: 2022-03-05
Rated 2 out of 5 by from Like It, but I Could Love It The experience is usually pretty easy with TurboTax, however they are constantly asking if I want to upgrade my services. I can understand asking twice, but I was asked SIX TIMES if I wanted to upgrade and the answer was always "no." Would like my choices respected next time. Further more, I am frustrated when they ask me to upload my document, then I end up typing half of the information anyway. This system needs to be refined. It is honestly a little pointless right now. I love how easy it all is, but the price and the fact that e-filing makes me lose part of my return is ridiculous. I thought online was supposed to make things more simple, and paying more for my services doesn't equate to simplicity to me. All in all, it's a fast, easy process, but it could be more simplified to actually do what it says it is doing, it could be far cheaper, and it could put more effort into the online system and respecting my wishes as a customer when I say "no."
Date published: 2022-03-05
Rated 1 out of 5 by from Program will lead you right off the cliff I've noticed over the years this product getting worse and worse. Rhode Island filing went completely wrong. Your "checking" process is not clear at all. Maybe on the federal level you do okay. But I got NO HELP from your software. Your software lead me right off the cliff. Now I get to play the IRS game this year. I'm not an accountant, but I've been using this software for years. ALL DONE. I am so frustrated with the lack of information the program gives you when there is an "error"... But they let you file anyway.. Yeah that's great.
Date published: 2022-03-05
Rated 5 out of 5 by from Turbo tax returen Online assistance was very good. Ever thing was great. Thank you.
Date published: 2022-03-05
Rated 5 out of 5 by from Always been happy with TurboTax for Business... Aside from 2-3 quirky things (pretty normal for online products) that happened during the review process this is a GREAT way to file taxes. I wish TurboTax for Business would also e-File my State tax return.
Date published: 2022-03-05
All TurboTax® Offerings Reviews - Page 5036