TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

(4.6/5 | 281613 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from Turbo Tax Submission Process Works OK With the MAX package that I registered & ordered, the stand-out let-down was the professional review just prior to filing component, which turned out to be an underwhelming 'mechanical' process working around inherently already known of bugs present in the Turbo Tax software, guided by the so-called expert. Other than achieving zero upcoming filing errors, little more than that was achieved - largely as an outcome of the particularly lame' near the end of my shift' attitude (words to this effect were actually stated & then re-expressed at least once again during the call) on the part of this so-called EA. He said that he was a tax attorney, rather than having any specialty with the software, but then he said that his boss did not allow him to provide answers to anything beyond two questions which he had to move rapidly not because he was near the end of his shift time) , and these could not be in relation to addressing anything other than generalities of completing the return submission process via TT. This was certainly not what I anticipated from what such a service ought to have been - certainly expected to get some specific guidance to a reasonable way to proceed in one or two places something a teeny bit closer to than not at all specifically relevant to our filing circumstances.
Date published: 2021-05-22
Rated 1 out of 5 by from Nope Absolutely frustrating!! No info on rejection notice for AGI when all numbers are correct.
Date published: 2021-05-22
Rated 5 out of 5 by from Great experience!! I have been a long time user of Turbo Tax. This is the #1 choice for me and I highly recommend for first time filers, or many years in filing. Easy to use.
Date published: 2021-05-22
Rated 3 out of 5 by from Kept Crashing As the Title states it. The program crashed several times during the process of doing my taxes.
Date published: 2021-05-22
Rated 3 out of 5 by from Work was fine. Problems developed later. We were informed first that our tax return had been....returned. Why, it was never explained. Eventually we got our return, but no explanations were given about what happened.
Date published: 2021-05-22
Rated 5 out of 5 by from love it! it's very easy to use and help me step by step putting a what information to type in. and what I like the most is if you made a mistake they inform you. and it is very affordable compare to other tax filling agency.
Date published: 2021-05-22
Rated 3 out of 5 by from Online version of TurboTax is less friendly I had several instances where I couldn't locate where certain entries needed to be made. I've never had this problem using the boxed software.
Date published: 2021-05-22
Rated 5 out of 5 by from Turbo Tax is easy to follow Turbo Tax is nice to have the communication with experts
Date published: 2021-05-22
Rated 5 out of 5 by from Good Easy Great to use helpful no help need to work turbo tax
Date published: 2021-05-22
Rated 5 out of 5 by from Turbotax is easy to use All I had to do was read and follow the instructions given
Date published: 2021-05-22
All TurboTax® Offerings Reviews - Page 503
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax Submission Process Works OK With the MAX package that I registered & ordered, the stand-out let-down was the professional review just prior to filing component, which turned out to be an underwhelming 'mechanical' process working around inherently already known of bugs present in the Turbo Tax software, guided by the so-called expert. Other than achieving zero upcoming filing errors, little more than that was achieved - largely as an outcome of the particularly lame' near the end of my shift' attitude (words to this effect were actually stated & then re-expressed at least once again during the call) on the part of this so-called EA. He said that he was a tax attorney, rather than having any specialty with the software, but then he said that his boss did not allow him to provide answers to anything beyond two questions which he had to move rapidly not because he was near the end of his shift time) , and these could not be in relation to addressing anything other than generalities of completing the return submission process via TT. This was certainly not what I anticipated from what such a service ought to have been - certainly expected to get some specific guidance to a reasonable way to proceed in one or two places something a teeny bit closer to than not at all specifically relevant to our filing circumstances.
Date published: 2021-05-22
Rated 1 out of 5 by from Nope Absolutely frustrating!! No info on rejection notice for AGI when all numbers are correct.
Date published: 2021-05-22
Rated 5 out of 5 by from Great experience!! I have been a long time user of Turbo Tax. This is the #1 choice for me and I highly recommend for first time filers, or many years in filing. Easy to use.
Date published: 2021-05-22
Rated 3 out of 5 by from Kept Crashing As the Title states it. The program crashed several times during the process of doing my taxes.
Date published: 2021-05-22
Rated 3 out of 5 by from Work was fine. Problems developed later. We were informed first that our tax return had been....returned. Why, it was never explained. Eventually we got our return, but no explanations were given about what happened.
Date published: 2021-05-22
Rated 5 out of 5 by from love it! it's very easy to use and help me step by step putting a what information to type in. and what I like the most is if you made a mistake they inform you. and it is very affordable compare to other tax filling agency.
Date published: 2021-05-22
Rated 3 out of 5 by from Online version of TurboTax is less friendly I had several instances where I couldn't locate where certain entries needed to be made. I've never had this problem using the boxed software.
Date published: 2021-05-22
Rated 5 out of 5 by from Turbo Tax is easy to follow Turbo Tax is nice to have the communication with experts
Date published: 2021-05-22
Rated 5 out of 5 by from Good Easy Great to use helpful no help need to work turbo tax
Date published: 2021-05-22
Rated 5 out of 5 by from Turbotax is easy to use All I had to do was read and follow the instructions given
Date published: 2021-05-22
All TurboTax® Offerings Reviews - Page 503