TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Turbo Tax let me down !1 I have used TurboTax for over 15 years or so. This is the first year I have been disappointed by the issues i ran into. Firstly, you locked me out of 2020, tax program Same with 2019 and 2018 even though I purchased them in good faith. After many wasted hours someone did provide me with the authorization code that enabled me to access the files. Secondly, this is the first time that I downloaded a second state for which I paid $45. Imagine my surprise when i was ready to e-file, that there was an additional $45 CHARGE. I wound up just mailing it instead. Thirdly, the program did not review the NY State return. It only let me know that my son was not eligible for a college credit. AND LASTLY, THE IRS REJECTED MY RETURN, AS DID NY STATE BECAUSE THE AGI PROVIDED DID NOT AGREE. THIS DISPITE THE FACT THAT THE NUMBER WAS DOUBLE CHECKED. I'M NOT SURE IF THE PROGRAM JUST CARRIED IT FORWARD. IN ANY EVENT, FOLLOWING THE PROMPTS I WAS ABLE TO SECURE A COPY OF MY RETURN FROM THE IRS. GUESS WHAT? THEIR NUMBERS AGREED WITH WHAT WE SUPPIED. WHAT TO DO? LEFT WITH NO CHOICE I HAD TO MAIL BOTH RETURNS!!!! All in all, not a pleasant experience, and one that may prompt me to use a different tax program next year. Such a pity.
Date published: 2022-10-04
Rated 5 out of 5 by from Turbo Tax is Amamzing It was very nice! It was very easy and quick. I recommend!
Date published: 2022-10-04
Rated 4 out of 5 by from Overall easy to use Love that the software walks me through every aspect of my taxes and figures out the best deductions for me. So easy! Only wish it was easier to get back to a certain place in my return without having to click through a bunch of screens.
Date published: 2022-10-04
Rated 5 out of 5 by from Easy Easy taxes, horrible to pay, but ain’t the American way.
Date published: 2022-10-04
Rated 5 out of 5 by from I couldn't have done this without them! Friendly people and very knowledgeable. A God send.
Date published: 2022-10-04
Rated 4 out of 5 by from Good but has bugs The instructions and the chat do not provide the necessary information for filing a paper return. The automated answer does avoids giving the correct information as to where you attach w-2 to the return. The foreign tax credit section does not operate correctly. Need to check your carry fowards to make sure they transfered correctly. All else worked well.
Date published: 2022-10-04
Rated 5 out of 5 by from Excellent I was so unorganized in 2021.Jennifer helped me every step of the way.
Date published: 2022-10-04
Rated 5 out of 5 by from An awesome service Very easy to use and much easier than paper filing.
Date published: 2022-10-04
Rated 5 out of 5 by from excellent service! well worth the money! Kelly was so great to work with...patient, knowledgeable, non-judgemental, and very responsive. I thought I was going to be able to do this return myself but once I threw in the towel & 'hired' FULL service, I was so relieved & confident I was in good hands.
Date published: 2022-10-04
Rated 5 out of 5 by from Turbo Tax Live Experts are awesome I needed a little assistance in correcting a form and contracted a live expert that was knowledgeable and efficient. The Turbo Tax Advantage product walked me through the difficult task of filing taxes and made it easy for me to enter information on the correct forms.
Date published: 2022-10-04
All TurboTax® Offerings Reviews - Page 5019
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax let me down !1 I have used TurboTax for over 15 years or so. This is the first year I have been disappointed by the issues i ran into. Firstly, you locked me out of 2020, tax program Same with 2019 and 2018 even though I purchased them in good faith. After many wasted hours someone did provide me with the authorization code that enabled me to access the files. Secondly, this is the first time that I downloaded a second state for which I paid $45. Imagine my surprise when i was ready to e-file, that there was an additional $45 CHARGE. I wound up just mailing it instead. Thirdly, the program did not review the NY State return. It only let me know that my son was not eligible for a college credit. AND LASTLY, THE IRS REJECTED MY RETURN, AS DID NY STATE BECAUSE THE AGI PROVIDED DID NOT AGREE. THIS DISPITE THE FACT THAT THE NUMBER WAS DOUBLE CHECKED. I'M NOT SURE IF THE PROGRAM JUST CARRIED IT FORWARD. IN ANY EVENT, FOLLOWING THE PROMPTS I WAS ABLE TO SECURE A COPY OF MY RETURN FROM THE IRS. GUESS WHAT? THEIR NUMBERS AGREED WITH WHAT WE SUPPIED. WHAT TO DO? LEFT WITH NO CHOICE I HAD TO MAIL BOTH RETURNS!!!! All in all, not a pleasant experience, and one that may prompt me to use a different tax program next year. Such a pity.
Date published: 2022-10-04
Rated 5 out of 5 by from Turbo Tax is Amamzing It was very nice! It was very easy and quick. I recommend!
Date published: 2022-10-04
Rated 4 out of 5 by from Overall easy to use Love that the software walks me through every aspect of my taxes and figures out the best deductions for me. So easy! Only wish it was easier to get back to a certain place in my return without having to click through a bunch of screens.
Date published: 2022-10-04
Rated 5 out of 5 by from Easy Easy taxes, horrible to pay, but ain’t the American way.
Date published: 2022-10-04
Rated 5 out of 5 by from I couldn't have done this without them! Friendly people and very knowledgeable. A God send.
Date published: 2022-10-04
Rated 4 out of 5 by from Good but has bugs The instructions and the chat do not provide the necessary information for filing a paper return. The automated answer does avoids giving the correct information as to where you attach w-2 to the return. The foreign tax credit section does not operate correctly. Need to check your carry fowards to make sure they transfered correctly. All else worked well.
Date published: 2022-10-04
Rated 5 out of 5 by from Excellent I was so unorganized in 2021.Jennifer helped me every step of the way.
Date published: 2022-10-04
Rated 5 out of 5 by from An awesome service Very easy to use and much easier than paper filing.
Date published: 2022-10-04
Rated 5 out of 5 by from excellent service! well worth the money! Kelly was so great to work with...patient, knowledgeable, non-judgemental, and very responsive. I thought I was going to be able to do this return myself but once I threw in the towel & 'hired' FULL service, I was so relieved & confident I was in good hands.
Date published: 2022-10-04
Rated 5 out of 5 by from Turbo Tax Live Experts are awesome I needed a little assistance in correcting a form and contracted a live expert that was knowledgeable and efficient. The Turbo Tax Advantage product walked me through the difficult task of filing taxes and made it easy for me to enter information on the correct forms.
Date published: 2022-10-04
All TurboTax® Offerings Reviews - Page 5019