TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from It is not a free service Turbo tax charges for paying with your own federal refund. Turbo tax is also not a free service as it claims to be. It charged me almost $200 for doing my returns which ate into a considerable amount of my refund. I will not re-use TurboTax the following year for filing taxes.
Date published: 2021-03-02
Rated 5 out of 5 by from turbo tax is awesome Turbo Tax was easy to understand and I enjoyed using the website
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is awesome Great experience with live experts and easy process!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is awesome! i will always file with Turbo Tax, they get all that you need to file your taxes and if you have questions, they are ready to answer.
Date published: 2021-03-02
Rated 4 out of 5 by from This is easy as 123 I'm always happy with turbo tax. i never have any issues and if i do they are there.
Date published: 2021-03-02
Rated 1 out of 5 by from No Downgrading if you don't use the upgrade!!!!!!! You can always upgrade but downgrading is a pain. Who in there right mind would want to go through all that work and then have to restart but upgrading is a whole other deal... I think that when asked to pick a grade that it would include that you can always upgrade in the middle of filing but when none of the resources are used, you would have to restart completely to down grade and the prices kept changing... like what was the real price and how come I didnt get to see the other page for basic in the first place???
Date published: 2021-03-02
Rated 4 out of 5 by from Turbo Tax was great! Easy to use. Waked me through everything step by step.
Date published: 2021-03-02
Rated 2 out of 5 by from Steep Fee for Premier for a very small C. Gain Using TurboTax for 8 years, I've always used Turbo Tax's services for free. 2020, I had opened an account where I accrued capital gains; albeit, very nominal, the steep fee of $90 is deeply concerning especially where my AGI had dropped and currently unemployed. The only reason I went forward with the return is only because I already went half-way through the tax refund process. Additionally, I was not happy to find out the "no out-of-pocket" fee for removing the tax prep fee is literal. Not necessarily "Free" as I noticed an additional $40 charge when I attempted to use the convenient offer.
Date published: 2021-03-02
Rated 4 out of 5 by from Great service I have enjoyed using TurboTax throughout the years, I enjoy the fact that they keep your tax information from the last year. I think the price they charge is a little excessive. Especially considering I have to input my own information. ALSO BE AWARE THAT IF YOU CHOOSE TO PAY THE FEES WITH YOUR RETURN THEY TAKE AN ADDITIONAL $40.
Date published: 2021-03-02
Rated 5 out of 5 by from A High-Quality Software This is a really good product, which gives you good hints and explain things really well. Highly recommended.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 5015
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from It is not a free service Turbo tax charges for paying with your own federal refund. Turbo tax is also not a free service as it claims to be. It charged me almost $200 for doing my returns which ate into a considerable amount of my refund. I will not re-use TurboTax the following year for filing taxes.
Date published: 2021-03-02
Rated 5 out of 5 by from turbo tax is awesome Turbo Tax was easy to understand and I enjoyed using the website
Date published: 2021-03-02
Rated 5 out of 5 by from TurboTax is awesome Great experience with live experts and easy process!
Date published: 2021-03-02
Rated 5 out of 5 by from Turbo Tax is awesome! i will always file with Turbo Tax, they get all that you need to file your taxes and if you have questions, they are ready to answer.
Date published: 2021-03-02
Rated 4 out of 5 by from This is easy as 123 I'm always happy with turbo tax. i never have any issues and if i do they are there.
Date published: 2021-03-02
Rated 1 out of 5 by from No Downgrading if you don't use the upgrade!!!!!!! You can always upgrade but downgrading is a pain. Who in there right mind would want to go through all that work and then have to restart but upgrading is a whole other deal... I think that when asked to pick a grade that it would include that you can always upgrade in the middle of filing but when none of the resources are used, you would have to restart completely to down grade and the prices kept changing... like what was the real price and how come I didnt get to see the other page for basic in the first place???
Date published: 2021-03-02
Rated 4 out of 5 by from Turbo Tax was great! Easy to use. Waked me through everything step by step.
Date published: 2021-03-02
Rated 2 out of 5 by from Steep Fee for Premier for a very small C. Gain Using TurboTax for 8 years, I've always used Turbo Tax's services for free. 2020, I had opened an account where I accrued capital gains; albeit, very nominal, the steep fee of $90 is deeply concerning especially where my AGI had dropped and currently unemployed. The only reason I went forward with the return is only because I already went half-way through the tax refund process. Additionally, I was not happy to find out the "no out-of-pocket" fee for removing the tax prep fee is literal. Not necessarily "Free" as I noticed an additional $40 charge when I attempted to use the convenient offer.
Date published: 2021-03-02
Rated 4 out of 5 by from Great service I have enjoyed using TurboTax throughout the years, I enjoy the fact that they keep your tax information from the last year. I think the price they charge is a little excessive. Especially considering I have to input my own information. ALSO BE AWARE THAT IF YOU CHOOSE TO PAY THE FEES WITH YOUR RETURN THEY TAKE AN ADDITIONAL $40.
Date published: 2021-03-02
Rated 5 out of 5 by from A High-Quality Software This is a really good product, which gives you good hints and explain things really well. Highly recommended.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 5015