TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

(4.6/5 | 294018 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from I believe has helped me save by doing it by myself This was self explanatory which is great! I can wait to receive my refund I will then be relieved.
Date published: 2022-07-12
Rated 5 out of 5 by from Great service great service, pretty easy to use and saved me time and money
Date published: 2022-07-12
Rated 5 out of 5 by from Turbo tax return is the best!!! I honestly had no idea how to do my own taxes… I’m a mom, but haven’t been lucky enough to gain the “mom knowledge” just yet… still waiting.. they make it so easy by just asking you to input information (with very clear and detailed explanations of where the information will be). Doing taxes is no longer something that causes me anxiety! I like them so much I have applied to work for them!
Date published: 2022-07-12
Rated 4 out of 5 by from Turbo Tax escalated help While the base software is not very good at explaining about foreign income and foreign tax credits, I got good answers from the tax preparation service
Date published: 2022-07-12
Rated 5 out of 5 by from Turbo Tax is the best! Paul was great help! Turbo Tax is user friendly!! I recommend Turbo Tax to all my friends!
Date published: 2022-07-12
Rated 5 out of 5 by from Turbo is the best!!! It was simple and quick. Was able to complete during my lunch hour.
Date published: 2022-07-12
Rated 1 out of 5 by from Turbo Tax desk top lost all my files I HAVE USED TURBO TAX DESK TOP FOR OVER 10 YEARS. WHEN I USED DESK TOP TURBO TAX TO FILE MY 2021 FEDERAL AND STATE TAX RETURNS ELECTRONICAALY 1/30/22 EVERY THING WORK FINE - GOT MY REFUND. NOW AT 7/14/22 WHEN i GO BACK TO REVIEW MY FILES TURBO TAX CAN NOT FIND MY RETURN AND NO PDF FILE IS ON MY COMPUTER (I AM SURE I SAVED IT AS A PDF FILE AS WELL AS PRINTING A HARD COPY). HELP BY PHONE WITH YOUR REP - JOSH - COULD NOT FIND IT. SO I SPENT 4 HOURS RECREATING THE SAME FILE THAT GOT LOST. I HOPE THIS FILE WILL BE AVAILABLE FOR FOR MY 2022 RETURN WITH ITS CARRY FORWARD DATA BUT HAVE LOST A LOT OF FAITH IN TURBO TAX THAT IT WILL.
Date published: 2022-07-12
Rated 2 out of 5 by from Turbo Tax is misleading. Many unexpected charges. I believe that I was double charged for specific items. I was required to type the same info several times.
Date published: 2022-07-12
Rated 5 out of 5 by from Live full service stepped in when I needed it I have used TurboTax many times in the past, and have also relied on a CPA. TurboTax has helped me gain a better understanding of my finances and how taxes work, and was very easy to use. However, as my taxes have become complex, I realized this year I was struggling to do them myself. I handed off completion of my return to their live full service and was quickly taken care of. I was able to be at peace knowing my returns were thoroughly checked over.
Date published: 2022-07-12
Rated 5 out of 5 by from Excellent Customer Service Turbo Tax was fast and easy. I had trouble filing at first and right away an agent called and helped me to find and correct the problem. So far it has been an excellent experience.
Date published: 2022-07-12
All TurboTax® Offerings Reviews - Page 5012
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from I believe has helped me save by doing it by myself This was self explanatory which is great! I can wait to receive my refund I will then be relieved.
Date published: 2022-07-12
Rated 5 out of 5 by from Great service great service, pretty easy to use and saved me time and money
Date published: 2022-07-12
Rated 5 out of 5 by from Turbo tax return is the best!!! I honestly had no idea how to do my own taxes… I’m a mom, but haven’t been lucky enough to gain the “mom knowledge” just yet… still waiting.. they make it so easy by just asking you to input information (with very clear and detailed explanations of where the information will be). Doing taxes is no longer something that causes me anxiety! I like them so much I have applied to work for them!
Date published: 2022-07-12
Rated 4 out of 5 by from Turbo Tax escalated help While the base software is not very good at explaining about foreign income and foreign tax credits, I got good answers from the tax preparation service
Date published: 2022-07-12
Rated 5 out of 5 by from Turbo Tax is the best! Paul was great help! Turbo Tax is user friendly!! I recommend Turbo Tax to all my friends!
Date published: 2022-07-12
Rated 5 out of 5 by from Turbo is the best!!! It was simple and quick. Was able to complete during my lunch hour.
Date published: 2022-07-12
Rated 1 out of 5 by from Turbo Tax desk top lost all my files I HAVE USED TURBO TAX DESK TOP FOR OVER 10 YEARS. WHEN I USED DESK TOP TURBO TAX TO FILE MY 2021 FEDERAL AND STATE TAX RETURNS ELECTRONICAALY 1/30/22 EVERY THING WORK FINE - GOT MY REFUND. NOW AT 7/14/22 WHEN i GO BACK TO REVIEW MY FILES TURBO TAX CAN NOT FIND MY RETURN AND NO PDF FILE IS ON MY COMPUTER (I AM SURE I SAVED IT AS A PDF FILE AS WELL AS PRINTING A HARD COPY). HELP BY PHONE WITH YOUR REP - JOSH - COULD NOT FIND IT. SO I SPENT 4 HOURS RECREATING THE SAME FILE THAT GOT LOST. I HOPE THIS FILE WILL BE AVAILABLE FOR FOR MY 2022 RETURN WITH ITS CARRY FORWARD DATA BUT HAVE LOST A LOT OF FAITH IN TURBO TAX THAT IT WILL.
Date published: 2022-07-12
Rated 2 out of 5 by from Turbo Tax is misleading. Many unexpected charges. I believe that I was double charged for specific items. I was required to type the same info several times.
Date published: 2022-07-12
Rated 5 out of 5 by from Live full service stepped in when I needed it I have used TurboTax many times in the past, and have also relied on a CPA. TurboTax has helped me gain a better understanding of my finances and how taxes work, and was very easy to use. However, as my taxes have become complex, I realized this year I was struggling to do them myself. I handed off completion of my return to their live full service and was quickly taken care of. I was able to be at peace knowing my returns were thoroughly checked over.
Date published: 2022-07-12
Rated 5 out of 5 by from Excellent Customer Service Turbo Tax was fast and easy. I had trouble filing at first and right away an agent called and helped me to find and correct the problem. So far it has been an excellent experience.
Date published: 2022-07-12
All TurboTax® Offerings Reviews - Page 5012