TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the #1 best-selling tax software.

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Rated 1 out of 5 by from I cannot pay for your state tax returns No matter what I did, I cannot enter my credit card to pay for your state return, it's very very frustrating
Date published: 2021-03-28
Rated 5 out of 5 by from Fast easy convenient was unsure about doing my taxes myself but turbotax made it easy
Date published: 2021-03-28
Rated 2 out of 5 by from Review of TurboTax 2021 It was fine, but since the US postal service is terrible, we elected to send the federal and state returns via electronically. You did not disclose the fees until the very end and the 40.00 processing fee is outrageous. I will be looking to go elsewhere next year.
Date published: 2021-03-28
Rated 4 out of 5 by from TT user for over 10 years Mostly easy to use although some things could be explained better.
Date published: 2021-03-28
Rated 5 out of 5 by from Amazing! I have been using Turbo Tax for about 5-7 years now and it has made my life so much easier when it comes to tax season.
Date published: 2021-03-28
Rated 5 out of 5 by from It was so easy and self explanitory Great way to do ur taxes. Nobody involved or gonna steal ur identity or scam u..everybody should use turbo tax
Date published: 2021-03-28
Rated 5 out of 5 by from My Parents Tax Returns with Turbo Tax The Tax Expert Ronald was prompt and professional. He assisted my parents with the information needed on an issue they were having with the IRS accepting their 2020 return. Their AGI were not being accepted and it's the same verification that Jackson Hewitt has on their 2019 tax return. However, Ronald also instructed my parents to mail in their 2019 tax return because their 2020 Tax Return from Turbo Tax is still being rejected by IRS and the Tip on Turbo Tax also states to enter 0. They followed all these instructions on fix my tax return by entering 0 for the AGI as well the AGI on their 2019 Tax Return from their previous year filed with Jackson Hewitt Tax Return Forms as instructions states, by going to line 8b. My parents appreciated his customer service skills and patience with them trying to troubleshoot and do their own tax return with Turbo Tax this year online.
Date published: 2021-03-28
Rated 4 out of 5 by from Texas User I've used Turbo Tax for years and I am happy with it. However, this year there were a few errors in the handling of RMD for IRAs. So I had to work around it.
Date published: 2021-03-28
Rated 5 out of 5 by from makes filing simple Turbo Tax does all the thinking. I just entered info.
Date published: 2021-03-28
Rated 5 out of 5 by from I Love TurboTax 4th year This will be my fourth year doing my taxes, and I'm telling you if you ever want to go through easy process this is it. First year, it takes time to set up but every year after that turbo has almost all your info saved for speedy process.
Date published: 2021-03-28
All TurboTax® Offerings Reviews - Page 4985
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from I cannot pay for your state tax returns No matter what I did, I cannot enter my credit card to pay for your state return, it's very very frustrating
Date published: 2021-03-28
Rated 5 out of 5 by from Fast easy convenient was unsure about doing my taxes myself but turbotax made it easy
Date published: 2021-03-28
Rated 2 out of 5 by from Review of TurboTax 2021 It was fine, but since the US postal service is terrible, we elected to send the federal and state returns via electronically. You did not disclose the fees until the very end and the 40.00 processing fee is outrageous. I will be looking to go elsewhere next year.
Date published: 2021-03-28
Rated 4 out of 5 by from TT user for over 10 years Mostly easy to use although some things could be explained better.
Date published: 2021-03-28
Rated 5 out of 5 by from Amazing! I have been using Turbo Tax for about 5-7 years now and it has made my life so much easier when it comes to tax season.
Date published: 2021-03-28
Rated 5 out of 5 by from It was so easy and self explanitory Great way to do ur taxes. Nobody involved or gonna steal ur identity or scam u..everybody should use turbo tax
Date published: 2021-03-28
Rated 5 out of 5 by from My Parents Tax Returns with Turbo Tax The Tax Expert Ronald was prompt and professional. He assisted my parents with the information needed on an issue they were having with the IRS accepting their 2020 return. Their AGI were not being accepted and it's the same verification that Jackson Hewitt has on their 2019 tax return. However, Ronald also instructed my parents to mail in their 2019 tax return because their 2020 Tax Return from Turbo Tax is still being rejected by IRS and the Tip on Turbo Tax also states to enter 0. They followed all these instructions on fix my tax return by entering 0 for the AGI as well the AGI on their 2019 Tax Return from their previous year filed with Jackson Hewitt Tax Return Forms as instructions states, by going to line 8b. My parents appreciated his customer service skills and patience with them trying to troubleshoot and do their own tax return with Turbo Tax this year online.
Date published: 2021-03-28
Rated 4 out of 5 by from Texas User I've used Turbo Tax for years and I am happy with it. However, this year there were a few errors in the handling of RMD for IRAs. So I had to work around it.
Date published: 2021-03-28
Rated 5 out of 5 by from makes filing simple Turbo Tax does all the thinking. I just entered info.
Date published: 2021-03-28
Rated 5 out of 5 by from I Love TurboTax 4th year This will be my fourth year doing my taxes, and I'm telling you if you ever want to go through easy process this is it. First year, it takes time to set up but every year after that turbo has almost all your info saved for speedy process.
Date published: 2021-03-28
All TurboTax® Offerings Reviews - Page 4985