TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

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Own a business
Student
Rated 1 out of 5 by from Missing important features I use both the Premium product for personal use and the Business product to produce a 1041 and Schedule K1 for a Trust. My problem is with the Business product. The Business product does not allow the import of financial data from a financial institution. It should. The premium product is less expensive and had the feature. The primary problem is with 1099-B information. If there are a lot of transactions, it is too tedious and time consuming to enter all the detail. Therefore the solution is to enter short term and long term summary information and attach a 1099-B broker statement to the tax submission. The problem is that you can't do this and also efile. The product only allows one pdf attachment, which must be the 8453-FE signature page. Thus one is forced to file via paper. A tremendous inconvenience. Ideally you should incorporate both features (the download feature as well as the ability to attach more than one pfd file). But if the product had either one, it might be acceptable. But with neither, it is unsatisfactory. I will be force to look for other products next year.
Date published: 2021-03-06
Rated 5 out of 5 by from Simple to use love the auto-formatting. Wish a live person was available 24/7 instead of bots
Date published: 2021-03-06
Rated 4 out of 5 by from Easy way to get your taxes done. This year, it finally let me file for free! Yeah! No more getting ripped off!
Date published: 2021-03-06
Rated 5 out of 5 by from Quick and Easy Ive been using Turbotax for years. It makes the tax season as painless as possible.
Date published: 2021-03-06
Rated 5 out of 5 by from Easy to use. Premier had everything I needed, with no ambiguities.
Date published: 2021-03-06
Rated 5 out of 5 by from NIPUL PATEL I USED PREMIER FIRST TIME AND VERY EASY TO DO THE TAXES
Date published: 2021-03-06
Rated 5 out of 5 by from So Easy Turbo tax is incredibly convenient for people who are new/intimidate by filing taxes. Can't recommend it enough
Date published: 2021-03-06
Rated 5 out of 5 by from 8th Year in a Row and Still Love It! I have used TurboTax for 8 years now and I only wished I had started sooner. I would highly recommend spending the money on the extras though if you have questions. The support has been so helpful, and in my experience, been much faster than the time quotes I was given by TurboTax.
Date published: 2021-03-06
Rated 3 out of 5 by from TurboTax 2020 Review Felt that that some flow was user friendly. However trying to find expert support was awful if not wanting a community (stab in the dark) response. Only one time could I find out how to chat with an expert; she was EXCELLENT. Too bad I didn't write down how to get there again. Oh, loved having to go and research IRS publications since TurboTax didn't have insight. Will use again, but level of use was extremely frustrating which is not great for trying to impress your customers.
Date published: 2021-03-06
Rated 5 out of 5 by from Outstanding! Easy to follow instructions As simple as it gets. Couldn't have done better. And it is FREE!
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 4979
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Missing important features I use both the Premium product for personal use and the Business product to produce a 1041 and Schedule K1 for a Trust. My problem is with the Business product. The Business product does not allow the import of financial data from a financial institution. It should. The premium product is less expensive and had the feature. The primary problem is with 1099-B information. If there are a lot of transactions, it is too tedious and time consuming to enter all the detail. Therefore the solution is to enter short term and long term summary information and attach a 1099-B broker statement to the tax submission. The problem is that you can't do this and also efile. The product only allows one pdf attachment, which must be the 8453-FE signature page. Thus one is forced to file via paper. A tremendous inconvenience. Ideally you should incorporate both features (the download feature as well as the ability to attach more than one pfd file). But if the product had either one, it might be acceptable. But with neither, it is unsatisfactory. I will be force to look for other products next year.
Date published: 2021-03-06
Rated 5 out of 5 by from Simple to use love the auto-formatting. Wish a live person was available 24/7 instead of bots
Date published: 2021-03-06
Rated 4 out of 5 by from Easy way to get your taxes done. This year, it finally let me file for free! Yeah! No more getting ripped off!
Date published: 2021-03-06
Rated 5 out of 5 by from Quick and Easy Ive been using Turbotax for years. It makes the tax season as painless as possible.
Date published: 2021-03-06
Rated 5 out of 5 by from Easy to use. Premier had everything I needed, with no ambiguities.
Date published: 2021-03-06
Rated 5 out of 5 by from NIPUL PATEL I USED PREMIER FIRST TIME AND VERY EASY TO DO THE TAXES
Date published: 2021-03-06
Rated 5 out of 5 by from So Easy Turbo tax is incredibly convenient for people who are new/intimidate by filing taxes. Can't recommend it enough
Date published: 2021-03-06
Rated 5 out of 5 by from 8th Year in a Row and Still Love It! I have used TurboTax for 8 years now and I only wished I had started sooner. I would highly recommend spending the money on the extras though if you have questions. The support has been so helpful, and in my experience, been much faster than the time quotes I was given by TurboTax.
Date published: 2021-03-06
Rated 3 out of 5 by from TurboTax 2020 Review Felt that that some flow was user friendly. However trying to find expert support was awful if not wanting a community (stab in the dark) response. Only one time could I find out how to chat with an expert; she was EXCELLENT. Too bad I didn't write down how to get there again. Oh, loved having to go and research IRS publications since TurboTax didn't have insight. Will use again, but level of use was extremely frustrating which is not great for trying to impress your customers.
Date published: 2021-03-06
Rated 5 out of 5 by from Outstanding! Easy to follow instructions As simple as it gets. Couldn't have done better. And it is FREE!
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 4979