TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Read unbiased reviews of our TurboTax products from thousands of customers and see for yourself why TurboTax is the
#1 best-selling tax software.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 2 out of 5 by from Disappointed this year I've used TurboTax half a dozen times in the past to file taxes and for whatever reason, I had a lot of issues with the software. I purchased the Deluxe version from a retail store and it loaded and worked fine for a couple weeks. We got all of our information entered but wanted to wait a few days to file to review. When we tried to open it back up, it required updates. The updates would not complete, due to a Microsoft Installer error 1603. We're relatively computer-savvy, but tried dozens of times, wasting hours to troubleshoot. Called TurboTax and spoke to someone (who I have to say was truly wonderfully kind and pleasant - the only reason I upgraded from one star to two). However, her 'fix' (downloading optional Windows updates) did not work. Tried again and again. Ultimately uninstalled and reinstalled the software and it finally worked. Then to add to the frustration, when filing, it stated that it would cost $20 to efile our state return. When we were taken out to the cc payment page, it was $25. I realize that $5 isn't a lot in the grand scheme of things, it just added insult to injury after a solid week of wasted time and frustration. Seriously considering avoiding TurboTax in the future and going back to our tax guy next year.
Date published: 2021-03-26
Rated 5 out of 5 by from Easy Easy to complete forms never doing my own taxes before
Date published: 2021-03-26
Rated 5 out of 5 by from turbo tax was great it was great, I will use turbo tax again, what a nice experience
Date published: 2021-03-26
Rated 5 out of 5 by from Turbo tax is excellent The live expatriate was very nice and explaining were I understand and get and back with you right away thank you for your support
Date published: 2021-03-26
Rated 5 out of 5 by from Great Experience So easily accessible and easy to navigate. TurboTax makes me feel like a tax expert!
Date published: 2021-03-26
Rated 5 out of 5 by from Save your every penny Great tool, walk me through everything and try to get me more refund that I deserve. This is the first time I file tax return by myself. With this great helper, I made it! Yeah. And trust me, you can do it by yourself.
Date published: 2021-03-26
Rated 5 out of 5 by from Awesome service! We love our representative... he kept us informed and tried his best to answer our questions.
Date published: 2021-03-26
Rated 2 out of 5 by from </3 VERY VERY STRESSFUL PROCESS! LITERALLY TOOK SO MANY HOURS. iVE BEEN REJECTED ABOUT 6 TIMES AT THIS POINT.
Date published: 2021-03-26
Rated 5 out of 5 by from Easy and Fast Easy to use and very fast to get done. I feel it is great software and I feel very confident in their security and reliability.
Date published: 2021-03-26
Rated 5 out of 5 by from Amazing This software was very easy to use and I really like the way it was easy to navigate
Date published: 2021-03-26
All TurboTax® Offerings Reviews - Page 4974
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Disappointed this year I've used TurboTax half a dozen times in the past to file taxes and for whatever reason, I had a lot of issues with the software. I purchased the Deluxe version from a retail store and it loaded and worked fine for a couple weeks. We got all of our information entered but wanted to wait a few days to file to review. When we tried to open it back up, it required updates. The updates would not complete, due to a Microsoft Installer error 1603. We're relatively computer-savvy, but tried dozens of times, wasting hours to troubleshoot. Called TurboTax and spoke to someone (who I have to say was truly wonderfully kind and pleasant - the only reason I upgraded from one star to two). However, her 'fix' (downloading optional Windows updates) did not work. Tried again and again. Ultimately uninstalled and reinstalled the software and it finally worked. Then to add to the frustration, when filing, it stated that it would cost $20 to efile our state return. When we were taken out to the cc payment page, it was $25. I realize that $5 isn't a lot in the grand scheme of things, it just added insult to injury after a solid week of wasted time and frustration. Seriously considering avoiding TurboTax in the future and going back to our tax guy next year.
Date published: 2021-03-26
Rated 5 out of 5 by from Easy Easy to complete forms never doing my own taxes before
Date published: 2021-03-26
Rated 5 out of 5 by from turbo tax was great it was great, I will use turbo tax again, what a nice experience
Date published: 2021-03-26
Rated 5 out of 5 by from Turbo tax is excellent The live expatriate was very nice and explaining were I understand and get and back with you right away thank you for your support
Date published: 2021-03-26
Rated 5 out of 5 by from Great Experience So easily accessible and easy to navigate. TurboTax makes me feel like a tax expert!
Date published: 2021-03-26
Rated 5 out of 5 by from Save your every penny Great tool, walk me through everything and try to get me more refund that I deserve. This is the first time I file tax return by myself. With this great helper, I made it! Yeah. And trust me, you can do it by yourself.
Date published: 2021-03-26
Rated 5 out of 5 by from Awesome service! We love our representative... he kept us informed and tried his best to answer our questions.
Date published: 2021-03-26
Rated 2 out of 5 by from </3 VERY VERY STRESSFUL PROCESS! LITERALLY TOOK SO MANY HOURS. iVE BEEN REJECTED ABOUT 6 TIMES AT THIS POINT.
Date published: 2021-03-26
Rated 5 out of 5 by from Easy and Fast Easy to use and very fast to get done. I feel it is great software and I feel very confident in their security and reliability.
Date published: 2021-03-26
Rated 5 out of 5 by from Amazing This software was very easy to use and I really like the way it was easy to navigate
Date published: 2021-03-26
All TurboTax® Offerings Reviews - Page 4974