TURBOTAX CUSTOMER REVIEWS

TurboTax Product Reviews

Browse thousands of real customer reviews to learn why TurboTax is
America’s #1 tax prep provider.

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Rated 1 out of 5 by from Danita Was suppose to be free and ap didnt help me get anything on top that double charged me 59 plus 39 what a rip off
Date published: 2023-04-19
Rated 5 out of 5 by from Still great service I've been using turbotax for the third year in a row now. Very simple and easy to use and will continue using them!
Date published: 2023-04-19
Rated 1 out of 5 by from Thanks for robbing me TurboTax $120, This took me 12 minutes and Turbotax took $120 of my money.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy Quick and easy used for the past 2 years and so far no issues, filed by myself for a W2.
Date published: 2023-04-19
Rated 4 out of 5 by from Keira was awesome! Though I was disappointed with my income amount, Keira was extremely helpful in explaining and breaking the answers in laymen terms. She was truly helpful!
Date published: 2023-04-19
Rated 4 out of 5 by from Overall a good product; decent value I think the online helps are above average, but could be better. The price is a bit high. I don't know if the "upgrades" are worth it or not.
Date published: 2023-04-19
Rated 1 out of 5 by from TurboTax sucks and this will be the last year This was an absolutely terrible experience, not until I was almost done did I realize you guys are taking $300 from my $400 return, this is ridiculous. Unfortunately I do not have the time to file with anyone else at this time. This certainly will be the last time I use their service though.
Date published: 2023-04-19
Rated 3 out of 5 by from Remove the surprise fees The software was good. I wish it was more personalized based on previous responses (either "see all credits" or "find them yourself"). Also, don't ask for trivial amounts if the standard deduction is best. Finally, "including" one state should include e-filing. Don't walk someone through their taxes and then charge them an extra $25. For that alone, I wouldn't recommend TurboTax.
Date published: 2023-04-19
Rated 5 out of 5 by from TURBO TAX I HAVE ALWAYS HAD A GREAT EXPERIENCE WITH TURBOTAX.
Date published: 2023-04-19
Rated 1 out of 5 by from misleading price misleading price, discount not given at checkout. Service not worth it.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 498
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Danita Was suppose to be free and ap didnt help me get anything on top that double charged me 59 plus 39 what a rip off
Date published: 2023-04-19
Rated 5 out of 5 by from Still great service I've been using turbotax for the third year in a row now. Very simple and easy to use and will continue using them!
Date published: 2023-04-19
Rated 1 out of 5 by from Thanks for robbing me TurboTax $120, This took me 12 minutes and Turbotax took $120 of my money.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy Quick and easy used for the past 2 years and so far no issues, filed by myself for a W2.
Date published: 2023-04-19
Rated 4 out of 5 by from Keira was awesome! Though I was disappointed with my income amount, Keira was extremely helpful in explaining and breaking the answers in laymen terms. She was truly helpful!
Date published: 2023-04-19
Rated 4 out of 5 by from Overall a good product; decent value I think the online helps are above average, but could be better. The price is a bit high. I don't know if the "upgrades" are worth it or not.
Date published: 2023-04-19
Rated 1 out of 5 by from TurboTax sucks and this will be the last year This was an absolutely terrible experience, not until I was almost done did I realize you guys are taking $300 from my $400 return, this is ridiculous. Unfortunately I do not have the time to file with anyone else at this time. This certainly will be the last time I use their service though.
Date published: 2023-04-19
Rated 3 out of 5 by from Remove the surprise fees The software was good. I wish it was more personalized based on previous responses (either "see all credits" or "find them yourself"). Also, don't ask for trivial amounts if the standard deduction is best. Finally, "including" one state should include e-filing. Don't walk someone through their taxes and then charge them an extra $25. For that alone, I wouldn't recommend TurboTax.
Date published: 2023-04-19
Rated 5 out of 5 by from TURBO TAX I HAVE ALWAYS HAD A GREAT EXPERIENCE WITH TURBOTAX.
Date published: 2023-04-19
Rated 1 out of 5 by from misleading price misleading price, discount not given at checkout. Service not worth it.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 498